The Credit Pros Reviews 4,170

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 2,142 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and genuine interest in assisting with credit issues, making interactions feel personal and professional. The customer service is frequently highlighted as exceptional, with many appreciating the clear explanations and supportive approach. People describe the overall service as smooth, easy, and efficient, noting that the company makes the credit repair process understandable and stress-free. However, some people were dissatisfied with the follow-through on promises, mentioning that initial contacts felt like sales pitches rather than genuine assistance. A few other people also felt that there was a lack of contact from specialists after the initial onboarding, leading to unmet expectations regarding consultations.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, politeness, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness, knowledge,... See more

Service

Reviewers highlight positive aspects of service, with many recommending it for credit repair due to the... See more

User experience

Customers consistently note positive experiences with user experience, often describing it as personal, easy... See more

Customer communications

Customers had ambiguous experiences with contact, with some reporting positive interactions where their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Probably some of the best customer service I have had in awhile, every one is so friendly, knowledgeable and really helpful . It's not overwhelming neither, or fake. You can tell they have an honest i... See more

Company replied

Rated 5 out of 5 stars

I want to give a shout out to Mr. Push for, being such a Awesome employee at credit pros for, my disability check has been cut off plus, I was in a car accident last year in August of 2025 and all I e... See more

Company replied

Rated 5 out of 5 stars

Spoke with someone from credit pros about the process of building credit to get my score up, he was very helpful and described everything so I could completely understand what the process entailed. I... See more

Company replied


Company details

  1. Credit Counseling Service
  2. Financial Consultant

Written by the company

The American consumer's choice for credit repair. The Credit Pros have improved the lives of thousands of consumers by repairing some of the most damaged credit reports in America. The Credit Pros are an Inc. 5000 recipient two years and running, while also boasting an accredited A+ rating with the BBB.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 72% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(4,170)

1,843 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The credit pros made me feel…

The credit pros made me feel comfortable and confident about my decision making

25 June 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, DeMonica! We’re thrilled to hear that you felt comfortable and confident with us. Your satisfaction is our top priority, and we appreciate your positive feedback!

Rated 5 out of 5 stars

Some of the best Customer Service

Probably some of the best customer service I have had in awhile, every one is so friendly, knowledgeable and really helpful . It's not overwhelming neither, or fake. You can tell they have an honest interest to help you solve you credit issues. It feels like such a personal experience. You also get to see at the letters they sent on the portal and all the information about your previous debts and errors. Ever since I signed up, I have felt so much more relax knowing that Im finally getting my credit in order. I strongly recommend you to signed up. They also offer all kinds of perks and benefits. PLUS who doesn't want their credit fix ?

22 June 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you so much for your thoughtful review! We’re thrilled to hear that you’ve had such a positive experience with our team. Providing knowledgeable, genuine, and personalized support is what we strive for every day, and we’re glad you felt cared for throughout your journey. It’s wonderful to know that the client portal and our services have given you greater confidence and peace of mind as you work toward your credit goals. We truly appreciate your recommendation and look forward to continuing to support you every step of the way!

Rated 5 out of 5 stars

Whenever I Need To Contact TCP For Any…

Whenever I Need To Contact TCP For Any Assistance They Are Right There For Me, TCP Has Helped Me Raise My Credit Score Within 30 Days Of Teaming With Them !!!

24 June 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your wonderful feedback! We’re so glad to hear that our team has been there for you whenever you’ve needed assistance. We appreciate your trust and look forward to continuing to support you on your credit journey!

Rated 5 out of 5 stars

Very helpful agent and I feel so…

Very helpful agent and I feel so relieved now

23 June 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you so much for your kind words! We’re really glad to hear that you felt supported and that we could help bring you some peace of mind—that means everything to us. It’s always our goal to make things easier and less stressful for you. We truly appreciate your feedback and are here anytime you need assistance!

Rated 5 out of 5 stars

Very friendly

Very friendly, willing to explain the entire process, I never felt judged!

19 June 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you so much for your kind words! We’re truly happy to hear that you felt comfortable and supported throughout the entire process—that’s exactly the experience we strive to provide. It means a lot to know you felt welcomed and never judged. We appreciate you taking the time to share your feedback and look forward to helping you again whenever you need us!

Rated 5 out of 5 stars

Michelle was great at explaining…

Michelle was great at explaining everything to me.

23 June 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your kind words, Shantaye! We're thrilled to hear that Michelle provided you with clear explanations. Our team is dedicated to helping our clients every step of the way. We appreciate your feedback!

Rated 5 out of 5 stars

Very helpful and knowledgeable

Very helpful and knowledgeable. Agents are just a phone call away and they walk me through the process which is very appreciated 👍

23 June 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thanks for the fantastic feedback, Mike! We're thrilled to hear that our team provided you with helpful guidance. It's our goal to make the process as smooth as possible for you. Your appreciation means a lot to us!

Rated 5 out of 5 stars

Make feel confident to rebuild my credit

Make feel confident to rebuild my credit

22 June 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your kind words! We’re glad to hear that our team has helped you feel confident about rebuilding your credit. Empowering our members with the tools, guidance, and support they need to achieve their financial goals is what we’re all about. We appreciate the opportunity to be part of your credit journey and look forward to helping you continue making progress!

Rated 5 out of 5 stars

Friendly staff and professional…

Friendly staff and professional processes.

22 June 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your feedback! We’re glad to hear that you found our staff friendly and our processes professional. Providing excellent service and a smooth experience for our clients is always our goal. We appreciate your support and look forward to continuing to assist you on your journey.

Rated 5 out of 5 stars

They have really helped me get back on…

They have really helped me get back on track. And are very understanding and easy to work with.

22 June 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

We're thrilled to hear that you've found our team understanding and helpful! Getting back on track is so important, and we're glad to be a part of your journey. Thank you for your kind words and support!

Rated 5 out of 5 stars

Great customer service and support when…

Great customer service and support when helping their customers. I always get updates on my credit score report

19 June 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Sandy! We're thrilled to hear you had a great experience with our customer service and appreciate the updates on your credit score. Your feedback motivates us to keep delivering the best support possible!

Rated 5 out of 5 stars

I SIGN UP THE CREDIT PROS ITS WORK MY…

I SIGN UP THE CREDIT PROS ITS WORK MY EXPERIANCE NOW I HAVE BETTER CREDIT! HIGHALY RECOMMANDED EVERY ONE.

20 June 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your kind words! We're thrilled to hear that your experience with us has led to better credit. Your recommendation means a lot to us, and we’re here to help others achieve their goals as well. Cheers to your financial success!

Rated 5 out of 5 stars

They're amazing she explained…

They're amazing she explained everything was really nice and extremely helpful

19 June 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Kailanee! We're thrilled to hear that you had such a positive experience. Our team is dedicated to providing clear and helpful support, and your feedback means a lot to us. We look forward to assisting you again in the future!

Rated 5 out of 5 stars

So nice and helpful

19 June 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thanks for the kind words, Tiffany! We're thrilled to hear you had a positive experience with our team. Your satisfaction means a lot to us, and we’re here to help anytime you need assistance!

Rated 5 out of 5 stars

Tommy potter was awesome to work with.

19 June 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your fantastic feedback, Isaac! We're thrilled to hear that Tommy provided you with great service. Our team is dedicated to helping our clients, and it’s wonderful to know you had such a positive experience.

Rated 5 out of 5 stars

Very good at what they do

Very good at what they do. My score is up in 3.months 100 points.!!!!

1 June 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thanks for the fantastic feedback, Jodi! We're thrilled to hear your score has improved so much in just three months. Your success is our priority, and we appreciate you sharing your experience!

Rated 5 out of 5 stars

Good service

Good service

18 June 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thanks for the great feedback, Adam! We're thrilled to hear you had a positive experience with our service. Your satisfaction is our priority, and we appreciate your support!

Rated 5 out of 5 stars

Delightful

Delightful. Thanks to Tommy Parker

18 June 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thanks for the wonderful feedback, Johnny! We're thrilled to hear you had a delightful experience. Tommy is indeed a star on our team, and we appreciate you recognizing his efforts. Looking forward to serving you again!

Rated 5 out of 5 stars

I am having a great experience with The…

I am having a great experience with The Cresit pros.

26 May 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your fantastic feedback, Mary! We're thrilled to hear that you're having a great experience with us. Your satisfaction is our priority, and we look forward to continuing to support you on your journey!

Rated 5 out of 5 stars

Wonderful support from Mike T.

18 June 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Aylesi! We're thrilled to hear about your positive experience with Mike. Our team is dedicated to providing exceptional support, and it’s great to know that you felt well taken care of. Your feedback means a lot to us!

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