The CPAP Store Reviews 204

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 195 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the competitive pricing, often noting significant savings compared to other retailers. Many people are also very satisfied with the product selection and quality, finding exactly what they need. The ordering process is frequently described as easy and straightforward, contributing to a positive overall experience. Reviewers also highlight the exceptional delivery service, with many receiving their orders quickly and in perfect condition. The customer service is also highly regarded, with people appreciating the efficient and helpful assistance provided. However, some customers were not happy with the company's policy regarding price matching or returns for products that did not fit, even if unused.

What people talk about most

Price

Consumers express satisfaction with the pricing, often finding it to be significantly lower than local... See more

Product

Reviewers mention positive feedback about product. Customers are pleased with the product price points, which... See more

Order

Clients share positive opinions on order. Customers consistently praise the ease and speed of the ordering... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the fast and prompt... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the prompt,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My first order with the CPAP Store was for nasal pillows for my ResMed Airsense mask. They were literally the exact same Brevida brand I have purchased from my medical supplies retail store but at 1/2... See more

Rated 5 out of 5 stars

My recent purchase from The CPAP Store was one of the best online shopping experiences ever. Their CPAP prices are way below that of our local clinics and their telephone assistance was quick and eff... See more

Rated 5 out of 5 stars

The CPAP Store has been fantastic! Debra was knowledgeable and patient in answering all my questions, making sure I found the right equipment. Excellent customer service, amazing prices (make sure y... See more

Rated 5 out of 5 stars

A little bit annoying that you need to create an account in order to view the prices; however, after creating an account I was pleased with the competitive prices. I ordered a CPAP machine and it arri... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

204 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company to deal with real quality

I purchased a full setup for my dreamstation 2, headgear elbow and cushion for a third of the price as my local sleep clinic and it was authentic ResMed airtight no leaks very easy company to deal with will definitely purchase again. In the past I have been buying knock off stuff online to save money and every time I do the elbows leak and I'm not getting a good sleep it is very refreshing to do with this company as they have 100% quality products

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent courteous customer service and fast shipping. Could use better packaging.

Shopping at The CPAP Store has been a great experience for me. I've been relying on them for a couple of years now for various CPAP supplies.

Their prices are a lot lower than some local resellers in Ottawa, sometimes less than half. And they're the exact products from reputable manufacturers. Their catalogue is very complete and I like that they sell other accessories.

I recently purchased a BiLevel CPAP machine from them. And they courteously sent an email before processing the order. They wanted to ensure that I was getting the right type of BiLevel CPAP machine by asking for documentation and confirming the type of machine I needed.

The shipment was fast; they shipped as soon as they got my confirmation. It took two business days to arrive in the mail, which was very quick. Their offices are in Canada, unlike other suppliers that claim to be Canadian but run their business from the US.

My only qualm is that they ship masks in a regular padded envelope rather than a box. These are very fragile. And the postmen tend to just squeeze the parcel into the mailbox, potentially damaging the product.

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Order of CPAP masks

We ordered CPAP masks. Really good prices and very responsive customer service. Delivery was prompt as well - we are delighted customers!

11 February 2026
Unprompted review
Rated 5 out of 5 stars

I found a Canadian company to get my…

I found a Canadian company to get my CPAP supplies and was so excited to place my first order.
Great experience, product arrived very fast and was exactly the same as what I expected. Would and will definitely order from this Canadian company again.❤️

15 February 2026
Unprompted review
Rated 5 out of 5 stars

price was much better

The price was much better than what I have been enduring. The service was very fast and complete I will be using The CPAP Store again for my supplies.

15 February 2026
Unprompted review
Rated 5 out of 5 stars

Order of cpap

Easy ordering. Great pricing and fast shipping by Canada post

Thank you for an outlet company that gives a better and less costly for cpap.

31 January 2026
Unprompted review
Rated 5 out of 5 stars

I needed a new C Pap mask

I needed a new C Pap mask, and as we all know, they are VERY pricey! I found one here, for probably as much as $50 less than everywhere else, plus I was able to buy some C Pap wipes, and soap and that put me at the $150 or more needed for free shipping, and I needed all these things anyway, and they were very reasonable priced! I am so impressed!! So easy, too, filled out the form, paid, and shipped to me all neatly packed and received !!

6 February 2026
Unprompted review
Rated 5 out of 5 stars

ResMed AirSense 10 at The CPAP Store

After 10 years, I finally decided it was time to replace my ResMed AirSense 10 Elite. Shopping online, I realized that The CPAP Store offered a ResMed AirSense 10 with AutoSet and ClimateLineAir hose at less than 50% the price my local clinic quoted. My order was placed easily online with The CPAP Store and it arrived correctly and quickly, and the new machine is fantastic. This is the second time I have shopped at The CPAP Store, and both transactions were conducted in a highly satisfactory manner. They have made a lifelong customer of me.
Keith

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent!

Quick and easy.

Even when I goofed on my details, they responded and remediated quickly

Evidently very customer-focused

29 January 2026
Unprompted review
Rated 5 out of 5 stars

I was looking for a micro CPAP set up…

I was looking for a micro CPAP set up and power system from remote wilderness trips. The store had exactly the right bundles I needed, everything shipped promptly. One item was missing from my shipment and staff corrected the problem immediately. Hassle free shopping! Thank you.

27 January 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look