The CPAP Store Reviews 204

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 195 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the competitive pricing, often noting significant savings compared to other retailers. Many people are also very satisfied with the product selection and quality, finding exactly what they need. The ordering process is frequently described as easy and straightforward, contributing to a positive overall experience. Reviewers also highlight the exceptional delivery service, with many receiving their orders quickly and in perfect condition. The customer service is also highly regarded, with people appreciating the efficient and helpful assistance provided. However, some customers were not happy with the company's policy regarding price matching or returns for products that did not fit, even if unused.

What people talk about most

Price

Consumers express satisfaction with the pricing, often finding it to be significantly lower than local... See more

Product

Reviewers mention positive feedback about product. Customers are pleased with the product price points, which... See more

Order

Clients share positive opinions on order. Customers consistently praise the ease and speed of the ordering... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the fast and prompt... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the prompt,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My first order with the CPAP Store was for nasal pillows for my ResMed Airsense mask. They were literally the exact same Brevida brand I have purchased from my medical supplies retail store but at 1/2... See more

Rated 5 out of 5 stars

My recent purchase from The CPAP Store was one of the best online shopping experiences ever. Their CPAP prices are way below that of our local clinics and their telephone assistance was quick and eff... See more

Rated 5 out of 5 stars

The CPAP Store has been fantastic! Debra was knowledgeable and patient in answering all my questions, making sure I found the right equipment. Excellent customer service, amazing prices (make sure y... See more

Rated 5 out of 5 stars

A little bit annoying that you need to create an account in order to view the prices; however, after creating an account I was pleased with the competitive prices. I ordered a CPAP machine and it arri... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

204 reviews

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Rated 5 out of 5 stars

Smooth Operator

From the "very easy to navigate" website, to the ease of payment options, and a prompt delivery, I am totally satisfied with my purchase from The CPAP Store. Thank you, I shall order again when needed.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Good prices

Easy website to navigate. Prices are often lower than other sites. They always have what we need. Quick delivery.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Great prices

They have what I need in stock and delivery is quick. They are my go to for supplies.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

A Successful Online Ordering Experience

I was concerned with the cost of a CPAP machine from the sleep apnea testing companies but also intimidated by making the choice on my own from a cheaper online source. I need not have worried. The information on The CPAP Store website was both reassuring and easy to understand. The sale prices were excellent so I felt confident in taking the risk of buying a machine and mask that I could set up myself. The delivery by Canada Post was very prompt.

I am writing this the day after my first night of using ResMed equipment and am pleased to report that the results were excellent even though the results took longer than expected to appear in the myAir Canada app.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

My order was shipped (and received) very quickly. The customer service was also great! Not only did they match the price of one a bit cheaper that I saw the day after ordering, but they even threw in a free pack of mask wipes with my order :)

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

It was very easy to navigate the store and find the machines and CPAP supplies you needed. Placing an order, and paying for it was quick and seamless.

I placed the order on Monday, and it arrived at my doorstep on Thursday. Kudos to the business for excellent service.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

The fact that I received an email

The fact that I received an email, after my purchase, checking to make sure I ordered the proper equipment for my needs was very professional. The product was sent very fast and I got the new machine in perfect shape. Thank you

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Friendly, Efficient, and Safe

A very friendly woman on the phone advised me about the items I wanted to buy, and the correct sizing. They kept me advised about the shipping of my items. They shipped by Canada Post which was very good because there is less chance of them being left in a public area and subsequently stolen. Also I realized after ordering that I had given the incorrect delivery address. I sent an email immediately and they were able to catch the order in time and change the address. I received it yesterday. Great prices as well. Received items yesterday. Can't recommend them enough.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, great prices and extremely fast delivery!
Will definitely do business with them again!!

12 March 2026
Unprompted review
Rated 5 out of 5 stars

This is my 4th order from this store

This is my 4th order from this store. They have the best prices on cpap masks, machine, etc. The delivery was fast and right to door. Also the customer service dept. is really easy to talk to and very understanding of any problems you may have encountered. One time, one of my masks, was not suitable and it was worked out to my satisfaction.

7 March 2026
Unprompted review
Rated 5 out of 5 stars

Great site for cpap items

The item was fairly priced, shipped quickly and i was sent emails quickly to tell me when the items was shipped, when it arrived etc, good website, i recommend:)

2 March 2026
Unprompted review
Rated 5 out of 5 stars

The best value, quality and customer service ever

I have purchased several different supplies for my cpap needs online from several different suppliers. But The CPAP STORE is by far the best I have done business with. I highly recommend them to anyone wanting to get great value and the best customer service one could ever expect. I have had sleep apnea now for 20 years so I have to make countless purchases.
I am also on oxygen due to having COPD and recently we had a power outage in the middle of the night that lasted 2 hours so I had no cpap to assist my breathing. I bought a cpap battery from THE CPAP STORE and it was the best purchase I have made. Very good quality battery and easy to use.
Absolutely a great product for a great price with the best customer service I could ever ask for.
Just today, I received a phone call from Becky at THE CPAP STORE and to my surprise and delight Becky told me that the amount of $350 that I paid for my CPAP battery was the regular price, and apparently I did not see the Promotional price of $210. So, Becky gave me a refund of $140 to my credit card. This way I got this great quality battery with all cables and charger included for the fantastic Promotional price of $210.
Now, what other company would ever do this for a customer. Absolutely amazing and deeply appreciated. I could hardly believe how great this company treats their customers.
I will purchase from THE CPAP STORE again, that is for sure. Thank you so very much!

28 February 2026
Unprompted review
Rated 5 out of 5 stars

FIRST PURCHASE AND I WILL BE BACK

I've been on CPAP for forty years. This business was recommended by my homecare nurse who also is a CPAP user. The pricing was the best I have encountered. I reside in Hamilton Ontario and my order arrived in 4 days. The ordering process, the price, the product and the fast delivery were all a *5*. I will continue to support this business.

26 February 2026
Unprompted review

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