Consumer Protection Association Reviews 119

TrustScore 5 out of 5

4.9

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See what reviewers are saying

Rated 5 out of 5 stars

Since picking up the phone to CPA the experience has been fabulous. I have dealt directly with Simon Raphael, he is definitely a dying breed of Salesman that does what he says he is going to do. Simon... See more

Rated 5 out of 5 stars

I would just like to say, what a great service we receive from Simon and the back office team. Nothing is ever too much trouble and their help and knowledge is second to none. Mick The Plumbing &... See more

Rated 5 out of 5 stars

Paul was incredibly efficient, the application process was very straightforward and dealt with in a few days. Such a relief as I had heard this can be difficult. Highly recommend CPA

Rated 5 out of 5 stars

Dealt with a lady called Monica at the Head Office who answered the phone and proceeded to resolve my whole query from start to finishincluding the reissue of my policy and guidance on what to do next... See more

Company details

  1. Money & Insurance

Written by the company

Consumers and CPA members benefit from Insurance Backed Guarantees, Deposit Protection Schemes and ongoing member assessments to guarantee quality service.


Contact info

  • CPA House, 11 Northbridge Street, SG17 5DQ, Shefford, United Kingdom

  • thecpa.co.uk

4.9

Excellent

TrustScore 5 out of 5

119 reviews

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Rated 5 out of 5 stars

Great Service

I would just like to say, what a great service we receive from Simon and the back office team. Nothing is ever too much trouble and their help and knowledge is second to none.
Mick
The Plumbing & Heating Company (East Midlands) Ltd

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service from Simon.

Since picking up the phone to CPA the experience has been fabulous. I have dealt directly with Simon Raphael, he is definitely a dying breed of Salesman that does what he says he is going to do. Simon dealt with the whole application process for me, all I had to do was check and sign off, everything was explained clearly for me, I can highly recommend CPA and Simon.

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Paul was incredibly efficient

Paul was incredibly efficient, the application process was very straightforward and dealt with in a few days.
Such a relief as I had heard this can be difficult.
Highly recommend CPA

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Dealt with a lady called Monica…..

Dealt with a lady called Monica at the Head Office who answered the phone and proceeded to resolve my whole query from start to finishincluding the reissue of my policy and guidance on what to do next if necessary. This was the height of customer service not moving me onto somewhere / someone else or referring me to fill in form. I would reccommend this org just on that single experience.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service

To anybody who’s looking to join this company I would highly recommend them, they are fast and efficient and I was up and running in the same day. Thank you for all your help.

5 February 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐
Outstanding service from Simon at the Consumer Protection Association (CPA)

Simon dealt with our application incredibly quickly and efficiently. From start to finish, he was super communicative, genuinely lovely to deal with, and extremely informative throughout the whole process.

Any questions we had were answered promptly and clearly, and the turnaround time was far quicker than expected. The level of support made the entire process smooth and stress-free.

A huge thank you to Simon — excellent service and highly recommended.

— Net Facilities

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Paul made the application process easy and explained it every step of the way. Really great communication, highly recommend.

25 November 2025
Unprompted review
Rated 5 out of 5 stars

First Class Service

what a thoroughly professional experience, from first contact with Simon, to all the staff processing our application, well done to everyone involved.

25 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service/ Great communication…

Excellent Service/ Great communication .

I recently used CPA and the service from Simeon was excellent. He described the whole process and had communicated several times throughout the process.

if you are having a difficult time with any part of the process the company is very easy to contact and will help you out. stress free and a great service. would highly recommend .

12 September 2025
Unprompted review
Rated 5 out of 5 stars

Great Service from Paul

Great Service from Paul, He is really helpful and the scheme is amazing

--UPDATE!!!

I really cannot praise Paul enough, He's so efficient and helpful, the CPA is so impressive!

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Great to deal with CPA

Great to deal with CPA. They swiftly dealt with our membership. Paul Mould answered all the questions and responded quickly, slick and easy process.

3 September 2025
Unprompted review

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