The Cool Cat Club Reviews 

983
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 175 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the products are crafted with exceptional quality ingredients, ensuring their cats eagerly finish every single meal without any issues. People consistently praise the exceptionally fast delivery service and find the online ordering platform extremely smooth and easy to navigate. Though some noted it occasionally took a few weeks to discover their pet's favorite recipes, consumers genuinely appreciated the incredibly responsive customer support team. Reviewers also mentioned that the generous trial packs provided a wonderful opportunity to test different options before committing to a full monthly subscription.

What people talk about most

Product

Reviewers mention positive feedback about product, noting that even very fussy cats and older pets thoroughly... See more

Quality

Consumers find quality to be positive, highlighting competitive pricing and beautifully presented trial boxes... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages arrive promptly and straight... See more

Order

People report positive experiences with order processes that are smooth, straightforward, and highly... See more

Customer service

Customers had positive experiences with customer service, consistently praising the friendly, responsive, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic company with cute little touches like hand written notes and samples, brought for my fussy little girl and so far it’s a hit, tried my boy he loves all flavours so far and my dustbin cat wou... See more

Rated 5 out of 5 stars

So far so very good! The introduction box of cat food arrived very quickly, complete with a lovely personal note from Sandra - and some samples. The ordering process is straightforward, and the f... See more

Rated 5 out of 5 stars

Im totally blown away with the products and the service... im a servant to an 18 year old housecat, and spent vast amounts trying to find the right diet for her majesty. She absolutely loves all the r... See more

Rated 5 out of 5 stars

The taster pack is a great way to start you cats improved diet. Once Tony had cleaned certain bowls I knew what to order and each month he gets his favourite food and even a personal note which is ver... See more


Company details

  1. Pet Supply Store
  2. also in
  3. Pet Store

Written by the company

Premium, healthy cat food. Delivered monthly.


Contact info

4.9

Excellent

TrustScore 5 out of 5

983 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.9

All reviews

(983)

159 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great healthy food

Great healthy food. Had trouble navigating website so emailed customer services and Catherine went through everything with me and sorted our my order and choosing the right food. Would definitely recommend

24 November 2025
Unprompted review
Rated 5 out of 5 stars

Very happy with this company so far

Very happy with this company so far, my cat likes their food, which seems of very good quality. I like the website and it's very easy to set up orders. Customer service was also really nice and responsive via email. Would recommend!

22 November 2025
Unprompted review
Rated 5 out of 5 stars

Best cat food subscription I've found

I love the personal touch of a handwritten note to my cat included in my order. The wide variety of food to choose for my cat is excellent and I love that I can try something new each month with free samples. The pouch packaging is good quality and the tins are easy to open. I think the Cool Cat Club is the best for me and my cat's needs and excellent value for money compared to the other subscription cat foods we've tried. I liked the trial pack as it gave us the opportunity to try a little of the different recipes available and build a menu for Fergus based on his preferences rather than potentially wasting food that he didn't like

16 November 2025
Unprompted review
Rated 5 out of 5 stars

Our fussy eater cats like this food

Our cats are quite fussy eaters but I wanted to try food with a much higher meat content and better ingredients overall. So far so good. They don't like everything but I will know what to order for next time.

15 November 2025
Unprompted review
Rated 5 out of 5 stars

We love cool cat club

We love cool cat club! We received a taster box and our little kitten was sold, we received lovely notes in the box with a welcome message and have had nothing but fantastic customer service and helpful updates with our monthly orders, would absolutely recommend the food is fantastic for your cat and the service is great for you! Dispatched immediately everything is brilliant thank you!

12 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Tried this cat food because my cats stopped eating their regular food. Easy to order with lots of choice. Cats absolutely love it.

12 November 2025
Unprompted review
Rated 5 out of 5 stars

Cats are loving the food

My cats are very fussy with food and as with a lot of Sphynx have sensitive tummy’s, they are loving the different flavours and textures.
I highly recommend the food and company

5 November 2025
Unprompted review
Rated 5 out of 5 stars

Would definitely recommend for anyone…

Would definitely recommend for anyone who wants a bit of variety in their cat food. The taster box has plenty of options, wet and dry food, and my cat loves them. I appreciate the hand written card included in the package, thank you!

7 November 2025
Unprompted review
Rated 5 out of 5 stars

My cat loves your food

My cat loves your food. That's my primary objective, finding something good quality that they will eat. That makes me happy! Great service as well. Can't fault it!

3 November 2025
Unprompted review
Rated 5 out of 5 stars

So far so good

So far so good, one of my extremely fussy kittens is eating and hasn't had any diarrhoea since we moved to the cool cat club. She's had diarrhoea for a few months so this is a real step forward for us!

4 November 2025
Unprompted review
Rated 5 out of 5 stars

Amazing food and service

I switched to The Cool Cat Club after there was a recipe change on their previous cat food provider that really upset their tummies, best decision I have made! The food is great, their tummies are happy and their coats are so glossy. The price is also better.

The customer service is amazing when I had a question about my subscription. Thank you so much.

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent variety

Fast delivery, easy ordering and lots of flavours and textures of food available. Having 4 cats choice is a must as they all have their own likes and dislikes. Having all the options in 1 place makes things easier for myself and I now have 4 very happy cats and a lot less food waste.

22 October 2025
Unprompted review
Rated 5 out of 5 stars

Our cats are so fussy buy they clean…

Our cats are so fussy buy they clean their plates as soon as the food is on the plate. We have been struggling to find food that is nutritious that they will eat, but they love this. It is on the pricier side but worth the cost in my opinion. And great you get free samples to try recipes before fully committing to adding more recipes to their plan.

26 October 2025
Unprompted review
Rated 4 out of 5 stars

Our two cats really enjoy the food.

Our two cats really enjoy the food.
I’m a bit frustrated with the delivery system through Amazon because despite me setting preferences they just deliver at any time (so far) and didn’t even ring the door bell.
It would be great if you could make it clearer on your website that the tinned food is more expensive than the pouches. I only realised this after receiving the trial pack and trying to order mostly tinned, due to the ease of recycling the packaging.

20 October 2025
Unprompted review

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