The Cool Cat Club Reviews 

983
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 175 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the products are crafted with exceptional quality ingredients, ensuring their cats eagerly finish every single meal without any issues. People consistently praise the exceptionally fast delivery service and find the online ordering platform extremely smooth and easy to navigate. Though some noted it occasionally took a few weeks to discover their pet's favorite recipes, consumers genuinely appreciated the incredibly responsive customer support team. Reviewers also mentioned that the generous trial packs provided a wonderful opportunity to test different options before committing to a full monthly subscription.

What people talk about most

Product

Reviewers mention positive feedback about product, noting that even very fussy cats and older pets thoroughly... See more

Quality

Consumers find quality to be positive, highlighting competitive pricing and beautifully presented trial boxes... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages arrive promptly and straight... See more

Order

People report positive experiences with order processes that are smooth, straightforward, and highly... See more

Customer service

Customers had positive experiences with customer service, consistently praising the friendly, responsive, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic company with cute little touches like hand written notes and samples, brought for my fussy little girl and so far it’s a hit, tried my boy he loves all flavours so far and my dustbin cat wou... See more

Rated 5 out of 5 stars

So far so very good! The introduction box of cat food arrived very quickly, complete with a lovely personal note from Sandra - and some samples. The ordering process is straightforward, and the f... See more

Rated 5 out of 5 stars

Im totally blown away with the products and the service... im a servant to an 18 year old housecat, and spent vast amounts trying to find the right diet for her majesty. She absolutely loves all the r... See more

Rated 5 out of 5 stars

The taster pack is a great way to start you cats improved diet. Once Tony had cleaned certain bowls I knew what to order and each month he gets his favourite food and even a personal note which is ver... See more


Company details

  1. Pet Supply Store
  2. also in
  3. Pet Store

Written by the company

Premium, healthy cat food. Delivered monthly.


Contact info

4.9

Excellent

TrustScore 5 out of 5

983 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(983)

159 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The taster pack is a great way to start…

The taster pack is a great way to start you cats improved diet. Once Tony had cleaned certain bowls I knew what to order and each month he gets his favourite food and even a personal note which is very endearing. I've recommended coolcatclub to friends already and will continue to do so.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Cool Cat Company is our favourite

We’ve tried a few different subscription based companies for cat food and Cool Cat Club has been our favourite. The handwritten note with deliveries is a sweet touch and it’s great value for money, with great quality food. Our cat loves it.

26 December 2025
Unprompted review
Rated 5 out of 5 stars

Nice quality food and excellent service

Nice quality food for Frankie, he loves the pouches. Very quick delivery and good communication prior to delivery regarding any changes. Also comes with some freebies which is also a bonus 😺

21 December 2025
Unprompted review
Rated 5 out of 5 stars

The taster box was very generous

The taster box was very generous, plenty of choices. The "menue" is clearly laid out to make the choice what to buy easyer. The customer service is the best , very helpfull and followed up my question fast and effective. Great food , my cat is happy and so am I.

12 December 2025
Unprompted review
Rated 4 out of 5 stars

Very competitive pricing for quality cat food!

Very competitive pricing for quality cat food compared to other similar brands on the market. Most importantly, my cat loves it! Having the taster box allowed her to try the flavours and let me know which ones she preferred so I could tailor her box. One thing I'd love to see is the ability to change the frequency the subscription is delivered ( ie. every 8 weeks rather than every month) so I can bulk buy and not worry about remembering to delay my next order.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

I absolutely love The Cool Cat Club

I absolutely love The Cool Cat Club! My cat adores their food, and it works perfectly with my dryer box. When my parcel unfortunately disappeared, their customer service was amazing — they responded immediately and sent out a replacement without any hassle. Excellent customer service and truly delicious food for my kitten. Highly recommended!

14 December 2025
Unprompted review
Rated 5 out of 5 stars

Mr Murray loves his new food

So far so very good!
The introduction box of cat food arrived very quickly, complete with a lovely personal note from Sandra - and some samples.
The ordering process is straightforward, and the fees are cheaper than similar product elsewhere.
So far Mr Murray loves the new food, and is selecting the next order from the menus. There are so many delicious recipes that he cannot make up his mind!

4 December 2025
Unprompted review
Rated 5 out of 5 stars

A happy cat!

Trial box was reasonably priced and had a good selection from which to find the flavours our cat loved. Great to have a choice of different textures as well as flavours. App is easy to use for selecting the monthly delivery choices. It arrived quickly, was well packaged. We are only on the first month but our cat is wolfing down her food, which at 18 yrs old and a fussy eater, has made us all happy.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Great all round

Great guidance on the website, easy to navigate. Fast delivery. Love the personal touches with the hand written notes. My kitten has eaten every bit of everything I've given him so far, he ate all of the taster pack options no problem. Can't ask for more than that!

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Happy Moggies

Well, their website is easy to operate.
Love the funny graphics, gives me a chuckle and amazed at the variety available, as our moggies are sooo fussy! Bit like humans really!
Only one slight prob...I have trouble opening some of the cans, so tight, ring pulls off. Can opener to the rescue tho.

24 November 2025
Unprompted review

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