I ordered some sale merchandise and the order showed an addition discount. However, when I saw the confirmation copy I was charged the higher price. I called customer service and verified that the 40... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Although the packing list included both the towel set and the extra wash clothes, the latter were not in the shipment. Hence, I had to call for those to be sent separately. The Company Store just need... See more
Company replied
Great quality products, lovely colors and patterns, and excellent customer service! I have several sets of their sheets and duvet covers. On the recent end of season sale, I bought some things, and... See more
Company replied
I've had many bad experiences with other companies (especially when the item was fabric)...ordering something that turned out to be less than expected. However the quality and appearance of this beds... See more
Company replied
Company details
- Bedding Store
- Bedroom Furniture Store
- Decoration and Interior Design Store
- Furniture Store
- Linens Store
- Mattress Store
Written by the company
For over 114 years, The Company Store has set the standard for premium bedding, bath essentials, and home décor. Built on a legacy of craftsmanship and the finest materials, our products blend timeless design with everyday comfort. From luxurious sheets and cozy comforters to curated home accents, every piece is thoughtfully crafted to create spaces that feel as good as they look—delivering lasting quality for generations. Explore more at TheCompanyStore.com.
Contact info
1200 Harbor Blvd. Floor 9, 07086, Weehawken, United States
- 1-800-323-8000
- custserv@TheCompanyStore.com
- thecompanystore.com
4.1
Great
459 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Meets all my specs
My goal when it comes to clothes is something that is very well made, of the best materials (here, Pima cotton, high grade), in tasteful colors, and in a style that is as comfortable as possible. I pay little attention to current trends, etc. I know this is a tall order, and expensive. I first find trusted vendors (you) and then wait for sales. I have found this a sound strategy and the Company Store consistently makes the mark.
11 January 2026
Unprompted review
Reply from The Company Store
Hi. Thank you so much for sharing your thoughtful feedback. We’re truly delighted to hear that our products consistently meet your expectations for quality, materials, and timeless style. It’s wonderful to know that your strategy of choosing trusted vendors and waiting for sales has been successful, and we sincerely appreciate your loyalty and kind words about The Company Store.
Horrible, rough, krinkly sheets.
I've never had such horrible sheets! Rough, krinkly, they even make krinkly noise when you move no matter that they've been washed with softer added. My husband won't even get in bed with these sheets. Can't believe they get good reviews. What a mistake buying these.
18 January 2026
Unprompted review
Reply from The Company Store
Hi. We’re very sorry to hear about your experience with the Company Cotton™ Classic Cool Cotton Percale Sheet Set and completely understand how frustrating this must be. Our goal is always to provide high-quality, soft, and comfortable bedding, and we regret that this set did not meet your expectations. We truly value your feedback, as it helps us improve our products and ensure future customers have a better experience. We will be reaching out directly via email to help resolve your concerns and assist you with a return or finding a product that better meets your comfort preferences. Your satisfaction is very important to us.
Reply from The Company Store
Hi. Thank you for your feedback! We’re delighted to hear you’re pleased with both the service and quality, and we truly appreciate you taking the time to share your experience.
Liked that you had a chart on the fill…
Liked that you had a chart on the fill power and the temperature it served. This replaced a comforter bought 30+ years ago. The quality is great, enjoying new quilt!
14 January 2026
Unprompted review
Reply from The Company Store
Hi. Thank you for sharing your feedback! We’re thrilled to hear that you’re enjoying your new quilt and that it’s living up to the quality of your previous comforter. We’re glad the fill power and temperature chart was helpful in making your selection, and we truly appreciate you taking the time to share your experience.
Reply from The Company Store
Hi. We’re very sorry for the issue with your order. We did reach out requesting additional information so we could assist you in resolving the wrong size and color, but unfortunately, we did not receive the details needed to contact you. We would still like to help and encourage you to reach out to our Customer Care Team so we can work with you to correct your order. If you need any additional assistance, please do not hesitate to contact us at 1-800-323-8000, or you may email us at custserv@thecompanystore.com. Please note, we recommend contacting us via phone for immediate assistance. Your satisfaction is important to us.
Great Quality and Service
Your website was user friendly. The product I ordered, i.e., pillow protector covers are just fine quality, as all your products never disappoint! Also, they were shipped and received in a very timely manner.
15 January 2026
Unprompted review
Reply from The Company Store
Hi. Thank you for your kind feedback! We’re delighted to hear that you found our website user-friendly and that your pillow protector covers met your expectations, as we strive to maintain consistent quality across all our products. We’re also glad your order arrived promptly and appreciate you taking the time to share your experience.
Love These!!!!!!
The flanged pillow covers are really soft, truly wrinkle free and better than I expected.
9 January 2026
Unprompted review
Reply from The Company Store
Hi. We’re delighted to hear that you’re enjoying the flanged pillow covers and that they exceeded your expectations with their softness and wrinkle-free quality. Your feedback is greatly appreciated, and we’re thrilled that the product has made such a positive impression.
I received the item in just a few days
I received the item in just a few days. The quality is tops and feels nice. I know the pajamas will last and hold their shape.
8 January 2026
Unprompted review
Reply from The Company Store
Hi. We’re so glad to hear that your order arrived quickly and that you’re pleased with the quality of the pajamas. It’s wonderful to know they feel nice, maintain their shape, and give you confidence that they’ll last.
Reply from The Company Store
Hi. We’re thrilled to hear that you’re pleased with the quality, selection, and ease of ordering. Your feedback means a lot, and we’re glad your experience was seamless and enjoyable.
Website easy to navigate to find which…
Website easy to navigate to find which sheets are best for climate and body temp control , other factors
17 December 2025
Unprompted review
Reply from The Company Store
Hi. We’re glad to hear that you found our website easy to navigate and helpful in selecting sheets based on climate, body temperature, and other factors. Your feedback is appreciated, and we’re happy the site made it easier to find the best options for your needs.
The products I purchased are lovely
order arrived quickly and securely packed, and the products I purchased are lovely.
8 January 2026
Unprompted review
Reply from The Company Store
Hi. We’re delighted to hear that your order arrived quickly and securely packed and that you’re enjoying the products you purchased. Your feedback is greatly appreciated, and we’re thrilled that your experience was positive.
I don’t trust them anymore
I’m using their bed linens these few years, and the quality is good. However, my experience was very bad this time. I ordered a kids’ blanket last 12/30 and was estimated to arrive 1/10. It’s in time for my granddaughter’s bday. But didn’t arrive. When I emailed they replied and said it’s sold out and would be delivered in July. Not acceptable. I called and cancelled. At the end of the telephone conversation, the customer service guy Jonathan asked me to do a 3 question survey. That went “If you agree to answer the survey, press 1.” So I pressed 1. This was repeated 3 times, the recorded voice ended with “good bye!”He scored all 1s, I guess he’s happy.
11 January 2026
Unprompted review
Reply from The Company Store
Hi. Thank you for sharing your experience with us. We’re very sorry for the frustration and disappointment you experienced with your recent order, especially as it was intended as a gift for your granddaughter. We completely understand how upsetting it is when an item is sold out after placing an order and regret the inconvenience this caused. Please note, it is possible that many customers are selecting the same items around the same time, and orders are fulfilled in the order they are received, which can sometimes result in stock issues. Additionally, we apologize for the confusing and unsatisfactory experience you had with the post-call survey. Your feedback is extremely valuable, and we will share it with our team to help improve inventory communication, order accuracy, and the survey process to ensure a smoother experience for all customers in the future. If you need any additional assistance, please do not hesitate to contact us at 1-800-323-8000, or you may email us at custserv@thecompanystore.com. Please note, we recommend contacting us via phone for immediate assistance. Your satisfaction is important to us.
Love
Love, love my new flannel sheets! Can’t wait to go to bed❣️ Do cozy!
12 January 2026
Unprompted review
Reply from The Company Store
Hi. We’re thrilled to hear how much you love your new flannel sheets! It’s wonderful that they feel so cozy, and we hope they make every night extra comfortable and inviting.
I just love the quality of the items…
I just love the quality of the items from the company store. I got some really nice cotton PJ’s and the cotton is awesome. I highly recommend their products.
11 January 2026
Unprompted review
Reply from The Company Store
Hi. We’re delighted to hear how much you love the quality of your cotton pajamas and truly appreciate your recommendation. It’s wonderful to know that the fabric and craftsmanship met your expectations and made your experience so positive.
Excellent customer service and quick…
Excellent customer service and quick shipping.
3 January 2026
Unprompted review
Reply from The Company Store
Hi. We’re thrilled to hear that you had an excellent experience with our customer service and that your order shipped quickly. Your feedback is greatly appreciated, and we’re glad everything went smoothly.
Nice Pajamas
The product was very good, well made and it is hard to find warm pajamas with pockets, I would love some that are not just Christmas design. I'm cold 6 months of the year. Would also like some softer as well
9 January 2026
Unprompted review
Reply from The Company Store
Hi. We’re so glad to hear that you found the pajamas well made and appreciate the warmth and the addition of pockets, which we know can be hard to find. Thank you as well for sharing your suggestion about offering more non-seasonal designs and even softer options, as feedback like this is extremely valuable to our product team. We truly appreciate you taking the time to let us know what you’d like to see, and we’re happy to hear our pajamas are helping keep you comfortable during the colder months.
Reply from The Company Store
Hi. We’re happy to hear that your order shipped quickly, arrived as advertised, and that the duvet is working great for you. Thank you for sharing your positive experience—we truly appreciate your feedback.
Monogrammed bedset
I ordered Monogrammed bedset. I just put on bed....the monogram is upside down Ugh
8 January 2026
Unprompted review
Reply from The Company Store
Hi. Thank you for taking the time to share your experience with us. We’re very sorry to hear that your monogrammed bedset does not appear as expected and understand how frustrating this must be. We will be reaching out to you directly via email to review your concerns and work with you to find a resolution. Your satisfaction is very important to us, and we look forward to assisting you promptly.
I love my new robe for its elegant look
I love my new robe. It’s comfortable stylish and cozy. This is the robe I’ve been waiting for!!
8 January 2026
Unprompted review
Reply from The Company Store
Hi. We’re delighted to hear how much you love your new robe and that it delivers the comfort, style, and coziness you were looking for. It’s wonderful to know this is the robe you’ve been waiting for, and we truly appreciate you sharing your enthusiasm with us.
Stinks
Lately everything I've bought from this company is made in India, a shower curtain and now sheets, and that means their products STINK. And Indian products are poorly made, although they come from Company Store at high end prices, and washing it repeatedly to get the stink out will shrink your sheets and they won't fit your mattress. Their return policy is pretty good but who wants to pay for products that stink right out the package and now you have to keep an eye out every day for your refund? So I returned these and bought high end sheets from another company that are made in Portugal and do not have that smell.
4 January 2026
Unprompted review
Reply from The Company Store
Hi. Thank you for taking the time to share your experience with us. We’re very sorry to hear about your disappointment and appreciate you taking the time to share your concerns. We understand how unpleasant it can be to notice an odor upon opening a new item, especially when you have high expectations for quality. New products may sometimes have a slight scent when first removed from their packaging, which is normal and typically related to natural materials and protective packing used during transit. We recommend laundering items prior to use according to the care instructions, as this usually helps refresh the product and release any packaging-related odors. We also regret that this experience has impacted your confidence in our products, and your feedback is important as we continue to evaluate materials, manufacturing, and overall quality to meet the standards our customers expect. If you need any additional assistance, please do not hesitate to contact us at 1-800-323-8000, or you may email us at custserv@thecompanystore.com. Please note, we recommend contacting us via phone for immediate assistance. Your satisfaction is important to us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.