Really pleased with my silver bracelet, perfect fit, came in a lovely box, Really good price and delivery was quick.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I’ve been using The Charmworks for a few years to purchase charms for a remembrance bracelet. They have such a beautiful choice & always deliver promptly. Each charm comes in its owns little bag & my... See more
UNBELIEVABLE Customer service. Absolutely above and beyond any expectations. I have been ordering charms for my great nieces since they were born so 18 years now. This year I posted them off and th... See more
My order arrived within a few days in a beautiful presentation box. My family had ordered a charm bracelet for my daughters birthday as she is about to go travelling around the globe. We all picked... See more
Company details
Written by the company
TheCharmWorks is 100% Sterling Silver. We have over 2,000 charms and 50 Charm Bracelets on offer for you to hand-pick your very own personalised Charm Bracelet. We are committed to excellence in product and service quality and pride ourselves on our friendly approachable customer service. Any queries...just get in touch! TheCharmWorks
Contact info
Unit 3, 151 - 161 Tunnel Avenue , SE10 0PW , LONDON, United Kingdom
- 02033974104
- contactus@thecharmworks.com
- thecharmworks.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really pleased with my silver bracelet
Really pleased with my silver bracelet, perfect fit, came in a lovely box, Really good price and delivery was quick.
The charms are very well made
The charms are very well made, reasonably priced and easy to attach to a bracelet. There is a very wide choice of charms to suit all tastes. Customer service is also very good with prompt delivery.
Beautiful charms
Easy to us website quick delivery service and quality products that match the images and descriptions. Very pleased with my charms.
Wonderful choice of items & prompt delivery
I’ve been using The Charmworks for a few years to purchase charms for a remembrance bracelet. They have such a beautiful choice & always deliver promptly. Each charm comes in its owns little bag & my latest purchase was particularly delightful. A tiny bucket & spade. The detail & quality was amazing & it’s the cutest silver charm I’ve ever seen. I would definitely recommend using this company.
I was very impressed with this company
I was very impressed with this company. My first order wasn’t quite right, so they happily exchanged it. The charm I bought was very well made, detailed and good quality. Will be purchasing from The Charm Works again in the near future and would definitely recommend them.
Necklace broke so lost locket as a…
Necklace broke so lost locket as a result! Company refused to refund me the cost of the necklace/locket because I couldn't return the locket!!

Reply from TheCharmWorks
Always excellent charms great service…
Always excellent charms great service thankyou.
product was well displayed and…
product was well displayed and described on the site. ordering was easy and delivery was quick. very stress-free and efficient experience. plus a lovely product.
The CharmWorks experience
I have bought charms and clasps a few times now and they have been excellent in speed of getting the goods to me and, of course, their service.
I shall definitely be using them in the future.
EMPTY ENVELOPE
Was sent an empty envelope should have been a sterling silver acorn charm - apparently the charm was in a pouch in the envelope - there was no pouch, no charm - the envelope was taken apart and was in pieces on my coffee table there is no way there was ever a pouch with a charm in there! Thank god I only spent £26 with them!
Bought charms for my granddaughters and…
Bought charms for my granddaughters and I’m very pleased with the easy ordering and prompt delivery time. Very good value and pretty charms. So far my granddaughters have lived what they’ve received for their gifts. Thank you.
The charms are beautiful
The charms are beautiful, they were easy to attach to my link bracelet, they are well made and are absolutely the right size for my needs. The delivery was on time, the charms are packed well. If you are looking for something a bit different then these charms are just the thing. I would highly recommend them.
I have made several purchases from the…
I have made several purchases from the Charm works over the past years.
They have an amazing selection of charms to chose from.
Their website is easy and straight forward to browse with fast and secure checkout.
Excellent customer service.
I was kept informed, by email, to let me know order status, dispatch and delivery.
Delivery was fast, sometimes even delivered next day.
I have always be very happy with the charms I have purchased, they have all been beautiful and my grand children always look forward to seeing what Charm I have got for them when I prescent them with the lovely little bag they arrive in.
I am a very happy customer and I will definitely be making future purchases from the Charm Works.
It's a big 👍 from me.
And I highly recommend.
Lovely silver charms
Great choice, great company to work with and great communication. Thank you.
Beautiful bracelet and charm delivery…
Beautiful bracelet and charm delivery was first class will definitely be ordering from them agsin
I ordered a charm bracelet for a…
I ordered a charm bracelet for a special occasion and was impressed by The Charm Works team. Despite needing custom charms, they assisted with the design, provided details, and ensured smooth international shipping. Their customer service was professional and supportive throughout. The bracelet turned out beautifully. Highly recommend their quality and dedication.
Beautiful Charm Bracelets
I have been using The Charm Works for many years and they are always great to deal with and the bracelets are beautiful and they grow into a personal life journal. I have two daughters and they both wear and enjoy their bracelets and talk about each charm and the story behind them. Just lovely.
Stunningly fast delivery of a beautiful bracelet
I was stunned to receive my beautifully personalised item with lightening speed. The bracelet is beautiful and of great quality. I couldn’t recommend The CharmWorks more highly.
First class customer service
First class customer service. I changed my mind on choice of delivery and thanks to Santoshi it was dealt with immediately. He was so kind and friendly and kept me up to date. Also I had to return one item and I was refunded immediately. No questions asked. I would definitely recommend this company.
Speedy delivery
Speedy delivery, bagpipe charm is lovely and looks beautiful on my Norwegian granddaughters bracelet.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







