Fantastic service, Alarm arrived earlier than expected was a mistake with one item sent in the wrong colour from what was ordered but Huzi was in touch and sorted out the issue straightaway and sent c... See more
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Review summary
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Reviews shaping this summary
Excellent service. Order was delivered the next day which we didn’t expect. So grateful as we were able to get our Hik Vision NVR (cctv) online over wi-fi quickly and effortlessly with the Hik vision... See more
Great prices and the equipment is delivered really quickly. I've ordered a full Dahua CCTV system in the past which was really good, so when I moved house I went straight back to CCTV Store to order a... See more
I ordered a CCTV recorder from here and experienced nothing but great customer service. Initially I needed some help as I didn't know if it was compatible with an old camera I have. The support team... See more
Company details
Written by the company
The CCTV Store is a leading supplier of cutting-edge security technology offering CCTV cameras, intruder alarms, intercom systems and more from the industry's largest and most innovative brands. From state-of-the-art CCTV cameras to sophisticated intruder alarms and easy to use intercom systems, we offer a diverse range of products to suit every security need. Whether you're protecting your home, business, or public space, you'll find the perfect solution in our extensive inventory at best prices. At The CCTV Store, we understand the importance of security in today's fast-paced world. That's why we've curated a range of products from industry leaders such as Hikvision, Dahua, Uniview, Ajax, AXPRO and more. With our extensive stock of top-quality equipment, fast dispatch and Next Day delivery, we ensure our customers have access to world class security products in no time. With The CCTV Store, you can trust that your security needs are in good hands, from purchase to installation and beyond. The CCTV Store - Helping You Keep an Eye!
Contact info
United Kingdom
- 0333 3399 549
- hello@thecctvstore.co.uk
- thecctvstore.co.uk
4.6
Excellent
247 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 48 hours
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Great after sales support and prompt delivery.
Prompt delivery, responsive over email and great after sales support.
Helped solve a firmware related issue without any hesitation and very responsive when we had any other queries.
If you are not looking to recover the VAT, then these guys offer competitive prices and I would definitely use again.
8 September 2025
Unprompted review
Reply from The CCTV Store
Hi C K,
Thanks for leaving us a fantastic review.
Glad you liked our service. It was a pleasure helping with the firmware and technical stuff.
Your words are greatly appreciated.
Have a great day.
My order didn’t arrive
My order didn’t arrive. I chased up a link in the email to see tracking info said DPD had tried to deliver twice and gave times. I have Ring and a separate CCTV system. No delivery was attempted at these times. I have a parcel safe place but, after chasing up twice over three days on email, this retailer says they need a person to accept the item. This was not a condition of the sale and they stated this after the fact. It’s quite a prescriptive boiler plate type email. The tracking shows it was returned on 6 September. It is now 10 September and they still have not dispatched it. I am writing to cancel.
Update: Following this review I received an email from a different person at the store with much different tone. They apologised for the shipping error and sent it out two days later with instructions for safe place. All good now.
3 September 2025
Unprompted review
Reply from The CCTV Store
Hi ES,
Thanks for sharing your experience with us. Sorry to hear that it wasn’t as you expected.
Since the products we sell are high value items, we have measures in place to make sure there is no compromise at any stage of the process. This includes strict shipments criteria and no safe place unless specified by the customer.
I’d like to take this opportunity and apologise for the mistakes our courier partner made - we’re equally befuddled by their conduct. We’ll be raising this with DPD to make sure this doesn’t happened again.
I can see that we sent another shipment out even before the original was delivered back to us and it was delivered to your designated safe place the next day.
Please let us know how the install went.
Lastly, hoping that you’re happy with the resolution and will give us another chance to make it up for your next security project.
Have a great day.
Thanks!
Reply from The CCTV Store
Hi Glenn,
Thanks for leaving us a fantastic review.
Your words are greatly appreciated.
Have a great day.
Perfect plug and play replacement
Hikvision iDS-7204HUHI-M1/P 8MP-Lite PoC DVR
Fast delivery, well wrapped and exactly what I needed for an old failing unit, Up and running in 20 mins.
I will definitely be using them again.
3 September 2025
Reply from The CCTV Store
Hi Kev,
Thanks for leaving us a fantastic review.
Glad you liked our service. Your words are greatly appreciated. We’d love to see you back for your next project.
Have a great day.
Great delivery and good technical support
Delivered the next day. Helpful technical and sales staff. Good quality product.
20 August 2025
Reply from The CCTV Store
Hi Kevin,
Thanks for leaving us a fantastic review.
Glad you liked our service and products. Your words are greatly appreciated.
Have a great day.
Ordered and received next day
Ordered and received next day, fantastic service, will defiantly be ordering again the near future!
21 August 2025
Unprompted review
Reply from The CCTV Store
Hi Darrell,
Thanks for leaving us a fantastic review.
Glad you liked our service. Your words are greatly appreciated.
Have a great day.
Reply from The CCTV Store
Hi Steven,
Thanks for leaving us a fantastic review.
Glad you liked the service and the products worked as expected.
Your words are greatly appreciated.
Have a great day.
Great service all round
Great service all round. Offered good advice on the product replacement I required. Ordering was efficient and delivery too. I needed some technical support which they were very helpful with.
11 August 2025
Reply from The CCTV Store
Hi Caroline,
Thanks for leaving us a fantastic review.
Glad we could help with the product and technical issues.
Your words are greatly appreciated.
Have a great day.
Ordered on line package arrived 2 days …
Ordered on line package arrived 2 days late. Very good service.
15 August 2025
Reply from The CCTV Store
Hi Brian,
Thanks for leaving us a fantastic review.
Your words are greatly appreciated.
Have a great day.
Fast and efficient delivery
13 August 2025
Reply from The CCTV Store
Hi,
Thanks for leaving us a fantastic review.
Your words are greatly appreciated.
Have a great day.
Phoned the store first for advice
Phoned the store first for advice, very friendly and helpful. New DVR arrived quickly and was exactly what I needed.
4 August 2025
Reply from The CCTV Store
Hi Paul,
Thanks for leaving us a fantastic review.
Glad we could help choose the right DVR for you. Your words are greatly appreciated.
Have a great day.
Excellent service
The teams response was excellent, as I accidentally ordered the wrong item. Reordered the correct one and they sent a return package for a refund.
28 July 2025
Reply from The CCTV Store
Hi Patrick,
Thanks for leaving us a fantastic review. Glad we could help resolve the issue promptly and thrilled se see you liked the service you received.
Your words are greatly appreciated.
Have a great day!!
Great price and very communative
Great price and very communative when possible problems arose. Prompt delivery. Couldn't ask for more.
23 July 2025
Reply from The CCTV Store
Hi Dominic,
Thanks for leaving us a fantastic review. Glad we could help and thrilled se see you liked the service you received.
Your words are greatly appreciated.
Have a great day!!
4 stars
would have given 5 star if delivered the right item. mix up with package, received someone else's items. Royal Mail are normally good, however not this time.were helpful in rectifying. although had to be done through email. anyways the DVR is working fin
18 July 2025
Unprompted review
Reply from The CCTV Store
Hi Aziz,
Thanks for leaving us a great review. Your words are greatly appreciated.
Have a great day!!
Fantastic customer service and…
Fantastic customer service and knowledgable staff gave us superb support.
16 July 2025
Reply from The CCTV Store
Hi Naeema,
Thanks for leaving us a fantastic review. Glad we could help and thrilled se see you loved the service you received. Your words are greatly appreciated.
Have a great day!!
4 channel NVR
Prompt delivery and goods as described. Good value for money for a capable little unit.
14 July 2025
Reply from The CCTV Store
Hi Ged,
Thanks for leaving us a fantastic review. Glad you liked the product and service. Your words are greatly appreciated.
Have a great day!!
Reply from The CCTV Store
Hi Mr Ashton,
Thanks for leaving us a great review. Glad you liked our service.
Have a great day!!
Knowledgeable team
Knowledgeable team, who were very helpful in helping me work out what i needed for a new home CCTV setup. Big thanks to Huvi for their great advice and support.
3 July 2025
Reply from The CCTV Store
Hi Chris,
Thanks for leaving us a fantastic review. Glad we could help. Your words are greatly appreciated.
Have a great day!!
Great customer service
Great customer service, I was helped to replace my DVR that died after 13 years. And was given plenty of advice on how to fit it myself. And received it the next day. That's what I call great service. Thank you.
1 July 2025
Reply from The CCTV Store
Hi Rosie,
Thanks for leaving us a fantastic review. Glad we could help and thrilled you liked the service.
Have a great day!!
Reply from The CCTV Store
Hi Mick,
Thanks for leaving us a fantastic review. Thrilled you liked the service.
Have a great day!!
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