The Case Company Reviews 

71
TrustScore 2 out of 5

1.8

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Review summary

Created with AI, based on recent reviews

Looking at 48 reviews, most reviewers were unhappy with their experience overall. Many people encountered significant problems with their orders, frequently not receiving items, getting incorrect products, or experiencing long delays without updates. Customers consistently reported non-existent or unresponsive customer service, with emails and calls often going unanswered and replies being slow or unhelpful. Several also received products of low quality, describing them as damaged, peeling, or not fitting correctly. However, some people were satisfied with the products, noting that cases were sturdy, pretty, and looked exactly as advertised. A few other people also felt that the quality was good, with items fitting perfectly and appearing durable.

What people talk about most

Product

People report ambiguous experiences with product quality and order accuracy. Many customers praise the... See more

Order

Reviewers highlight significant dissatisfaction with the ordering process, with many reporting long delays in... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers expressing satisfaction, noting that... See more

Customer service

Customers consistently note negative experiences with customer service, describing it as terrible,... See more

Response time

Clients share negative opinions on response time, with many reporting a lack of communication and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I had ordered for 3 phone cases but I received only 2. Also when I tried reaching out to the company about the issue there was no concrete response to resolve the issue. They just kept delaying the pr... See more

Rated 1 out of 5 stars

I ordered 3 phone cases from The Case Company but they only delivered 2. The third case was never sent, and despite sending multiple emails and Instagram DMs, I received no response at all. They... See more

Rated 1 out of 5 stars

They dont respond to emails and the number is unreachable. They sent my order to some random address in Chennai. And iv been trying to reach them for a refund or delivery to correct address. Should ha... See more

Rated 1 out of 5 stars

Beware. Item missing from delivery. As this product comes from abroad and takes ages I requested a refund as a replacement would arrive too late. Customer service is terrible. It’s all automated so no... See more


Company details

  1. Fashion Accessories Store

Written by the company

India's Largest online store dedicated to Mobile Phone Covers with huge collection of Exclusive Designs for 300+ Mobile Phone Models.


Contact info

1.8

Poor

TrustScore 2 out of 5

71 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.8

All reviews

(71)

47 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very bad experience

Very bad experience! Don't buy .
It's surely a scam. I ordered couple of cases 15 days ago and no sign of it yet.... no message not email or intimation of the order and even if I email the reply comes after days... Very disappointed!!!!!

28 January 2026
Unprompted review
Rated 4 out of 5 stars

They accidentally send me the wrong…

They accidentally send me the wrong phone cases. Initially I panicked after seeing such bad reviews in here but eventually they rectified this after a couple of emails and send me the right ones. The cases are beautiful and seem of a good quality.

15 December 2025
Unprompted review
Rated 1 out of 5 stars

Their 100% refund policy is fake

Their 100% refund policy is fake. They don't reply to emails or instagram dms even after two months of continuous attempts to politely ask for the refund, they keep ignoring. My phone cover got damaged just after a few days—while charging the design of the phone cover got crumpled by itself. It's been almost two months but there is no reply to the texts or emails and there is no refund.

2 January 2026
Unprompted review
Rated 1 out of 5 stars

Case Company

Beware of this company, it's a scam. I ordered a phone case to an address in Portugal and never received it. When I complained, they said there was a problem with the address, so when they offered a free voucher to place a new order, I gave them another address, but I still never received the phone case. I asked for a refund, but they say they can't do it.

5 November 2025
Unprompted review
Rated 1 out of 5 stars

Beware

Beware. Item missing from delivery. As this product comes from abroad and takes ages I requested a refund as a replacement would arrive too late. Customer service is terrible. It’s all automated so no sign of refund. Just endless repetitive emails from a bot. The products themselves are low quality as well.

20 December 2025
Unprompted review
Rated 1 out of 5 stars

Case rush is fraud

Case rush is fraud. Prepaid order placed but no status since 15 days. No reply to emails and phone nos are fake. Beware DO NOT ORDER FROM CASE RUSH

5 December 2025
Unprompted review
Rated 4 out of 5 stars

Delivery takes time but case is nice

Delivery takes a little time due to it being customised and well they’re using delhivery as their partner… I like the cases quality and I’d say it was a nice experience

24 November 2025
Unprompted review
Rated 1 out of 5 stars

Case company fraud

The case company
No updates on my order . It's been more than 10 days now. Worst experience . Tried contacting the no. provided and found it's a fake scam number.

17 November 2025
Unprompted review
Rated 1 out of 5 stars

Company doesn't exist, fraud

They dont respond to emails and the number is unreachable. They sent my order to some random address in Chennai. And iv been trying to reach them for a refund or delivery to correct address. Should have checked earlier trust pilot reviews before ordering. Its a fraud company. Doesn't exist in real

13 November 2025
Unprompted review
Rated 1 out of 5 stars

THEY ARE SCAMMING YOU!

I made an order with them (Order ID: TCC103284) and I have not recieved any updates. They just took my money and vanished. Tried reaching out to them on Instagram and no update. PLEASE DONT BUY FROM HERE. IT ALL LOOKS CUTE AND PRETTY BUT THEY ARE SCAMMING YOU.

19 October 2025
Unprompted review
Rated 1 out of 5 stars

I yesterday ordered a phone cover from…

I yesterday ordered a phone cover from their insta page, actually earlier also i have been scammed by some gift company on insta but I thought case company would be different owing to its no. of followers n stuff. But they scammed me, no reply nothing and they are just deleting my comment over insta....I wish the worst for them. Never buy from them, wish i learnt my lesson earlier only, but from now on will buy nothing from instagram evaaa...

15 October 2025
Unprompted review
Rated 1 out of 5 stars

proffesional thieves

I had ordered a phone cover 2 weeks back and i still have not received it. I tried contacting the company on instagram where they promised to deliver the case at first, but ultimately just blocked my account. They have stolen my money and just avoided the situation by blocking me.

7 October 2025
Unprompted review
Rated 1 out of 5 stars

Never buy from them!

I ordered 3 phone cases with pop up grip and it was a prepaid order of Rs 796. After days of trying to pickup the Delivery cancelled the shipping. I tried reaching the the case company for any update via email, phone, DM and comment, however, they are not replying to any of them. Complete fraud!!!!

8 October 2025
Unprompted review
Rated 1 out of 5 stars

THEY ARE A SCAM COMPANY WITH NO…

THEY ARE A SCAM COMPANY WITH NO CUSTOMER SUPPORT.
They sell POOR QUALITY cases. I got 2 soft silicone cases and paint from both cases started chipping off from the 2nd day and by a week usage 50% paint already came off.

They won't answer your emails forget about any refund. Don't waste your money buy mobile case from elsewhere.

1 October 2025
Unprompted review
Rated 1 out of 5 stars

Scam Company – Do Not Order!

I ordered 3 phone cases from The Case Company but they only delivered 2. The third case was never sent, and despite sending multiple emails and Instagram DMs, I received no response at all.

They delete negative reviews and comments on their social media, which means they are misleading customers and hiding genuine complaints. Their customer service is non-existent, and they do not care once they have your money.

This is clearly a scam company. I strongly advise everyone to avoid ordering from them unless you want to lose your money and deal with constant frustration.

22 September 2025
Unprompted review

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