The Carriage Reviews 65

William greeted us at the Guiseley showroom. He was very knowledgeable, helpful and not pushy. He helped us narrow our choice to the right bed for us. Not overwhelmed, made the experience enjoyable and happy to purchase with him. Beautiful Yorkshire beds!
The delivery was the following week. William and his sons delivered as promised and assembled on our top floor! Recommend using this family business! Excellent and personable.

Aimee was knowledgeable and very pleasant, making the whole experience easy.

The company were honest and very helpful in sharing information rather than hard selling. Paperwork was easy and thorough and delivery as and when promised. I would highly recommend.

Quality products, excellent customer service and helpful staff. Delivered and installed just as promised. Well done all the team at Carriages 🎉

An excellent customer centric independent business. The whole team were extremely helpful and accommodating from opening the showroom on a Sunday for us to then being flexible on the home delivery. I would have no hesitation in using The Carriage again, they were absolutely first class. Thank you
Graham

The sales assistant listened to our requirements and then helped us to evaluate the wide range of beds in their showroom. Step by step we narrowed the selection down to our final choice. She then boldly suggested that we recheck the final three, just to ensure our choice remained consistent.
Completing the process was straight forward. Delivery, removal of our old bed, all went to plan. An excellent experience.

We needed to replace two of our beds which needed to be delivered to our new house.
Aimee was very attentive and showed us around the vast showroom. We tried a number of beds out to compare the different mattress comforts which we've never done before. The order was placed and timescales confirmed. Everything went according to the plan. The bed and mattress are perfect and William and his team did a great job in delivering and setting up. We highly recommend paying The Carriage in Burley a visit.

Our new divan base and mattress arrived in stock today (order time as predicted) and was delivered the same day. Expert advice from Vicky in the Burley showroom. No fuss installation by William and his team. Highly recommended if you are in the market for a traditional locally made product rather than a 'bed in a box'.

Referencing the Guiseley store, given honest unhurried advice regarding Ottoman beds.
On purchasing, was advised couple of weeks delivery and were kind enough to store the bed for a further couple of weeks whilst the room was being prepared.
Delivery & assembly all as promised.
Positive experience…Would definitely recommend.

Excellent from selecting products in the showroom to delivery . First class products and service . This is our third purchase from The Carriage . I wouldn’t consider anywhere else . Thank you to the whole team .

Excellent service with a very knowledgeable and attentive assistant who made sure we made the right choice. An extensive selection of beds at a variety of price points, and no hard sell. Highly recommended. Delivery was within promised timescales and very efficient.

Aimee was extremely knowledgeable about the products. Delivery was exactly on time and installed by William.
Most comfortable bed we’ve ever slept on.
If you’re looking to buy a new bed, we recommend The Carriage.

I am very happy with the expertise Aimee provided when I visited the Carriage looking for a new mattress . Great service and William called around a week earlier than expected to make the delivery . It was a narrow staircase and they managed really well . We are having brilliant sleeps on the Heritage mattress, Clifton range . We have definitely got improved sleep quality .
We need to support local businesses whenever possible .

They were so very good in helping me to choose a new mattress with good advice. The mattress was delivered as said by 3 very careful men on my steep stairs .All in all it was a pleasure to give my business to a local and very professional business

We first purchased from the Carriage 6 years ago and the service was excellent hence our return to purchase another bed which was delivered yesterday.
Again a first class purchase experience and an exceptional delivery service from an independent Family owned business, we can highly recommend.

Visited the showroom at Burley in Wharfedale to find a new mattress. My parents have previously bought from this company and were highly satisfied with the quality of product and service provided which prompted us to look here. We spoke to Aimee who was extremely helpful, taking time to explain the benefits of the different mattresses on offer. Having checked out several mattresses we decided to buy. The whole process was simple and a quick delivery date was selected. Delivery was excellent and timely. Our old mattress was taken for recycling as agreed. We would definitely recommend The Carriage…a great independent company.

Was not really looking forward to buying 2 mattresses but Aimee made us so welcome , explained the differences between each mattress, listened to our requirements and made suggestions, and then gave us time to choose, at our leisure
Delivery was equally painless - William and his boys were brilliant. I cannot recommend the whole team enough. And our mattresses are fab

Excellent Service! The Carriage was recommended to us by a family member. We are so pleased that we decided to give them a try. Vicky was very friendly when we arrived. We had a good look around the show room and we were really impressed with all of the stock. All good quality beds and mattresses. A great variety to choose from (all stylish). Vicky gave us good advice regarding what type of mattress would be best suited to us and our sleeping requirements. We ended up with a beautiful fully upholstered ottoman bed base and headboard, with a split/zipped mattress to give maximum comfort and to prevent waking on movement. We have never slept so well since purchasing our bed. Delivery was smooth and they built the bed up for us in situ. The whole experience has been excellent. I can’t recommend them enough. Lovely people, amazing products! Thank you!

The shop contains a range of high quality beds/mattresses, many made of natural materials which can be tried for comfort. The staff were extremely helpful and knowledgeable whilst respecting our preferences (a harder bed although we were lighter in weight than typical for an extra firm bed). The mattress arrived when stated and the delivery team were very helpful. The mattress is really comfortable and as hoped gives a good night's sleep. It was a much better experience than our attempts to buy online.

We were searching for a new bed and bed frame and struggling to make sense of the huge number of mattresses on offer. A friend recommended the Carriage and we are so glad they did. Vicky and Aimee were incredible in explaining the differences and detail of different brands, taking our priorities and offering us suggestions. Their product knowledge is second to none and they offer advice and guidance without ever being pushy or patronizing. They are amazing. Our bed was ordered and delivered exactly within the timeframe they had outlined. The delivery and installation was also incredibly professional, personal and considerate. Nothing was too much trouble. I wouldn’t hesitate to recommend them for the range they offer, but mostly for the service. Choose a family run independent business, every time. We have already recommended them to friends.