The Career Academy Reviews 10,845

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 868 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent support and guidance provided by the staff and tutors, which makes the learning journey productive and engaging. People appreciate the ease of enrollment and the well-laid-out course content, which is simple to understand and navigate, even for those anxious about online learning. The flexibility to study at one's own pace and the quick, helpful responses from customer service are also consistently praised, making the overall experience very positive. However, some customers also noted that responses when support was requested were minimal at times, with tutors not checking in or providing support. A few other people also felt that there was a lack of communication and accountability, with emails being ignored and issues taking many days to sort out.

What people talk about most

User experience

Users describe positive interactions with the user experience, highlighting the flexibility of studying at... See more

Staff

Consumers find staff to be positive, with many reviewers appreciating the helpfulness and support from tutors... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Service

Clients share positive opinions on service, with many appreciating the efficient and reliable delivery of... See more

Response time

Customers generally report positive experiences with response times, noting that issues were addressed... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When I started this course I was very anxious about my ability to grasp the full concept and commitment as an online student. The Career Academy has truly been by my side all the way thus far. The sta... See more

Company replied

Rated 5 out of 5 stars

Helpful and easy enrollment. Easy pay weekly plans or full payment options. Complementary study notes and small stationary supplies such as a pencil case with a pen, a pack of small highlighters and m... See more

Company replied

Rated 5 out of 5 stars

I have been teaching for 29 years now and reading through the material hit home on so many fronts. I kind of understood but the resources provided in this course were so clear and made me understand... See more

Company replied

Rated 5 out of 5 stars

Completed. The enrolment process was very easy. I was able to understand and navigate my way through the course with ease. Suitable payment plan . I felt very supported throughout my course... See more

Company replied


Company details

  1. #1 of 4 best companies in Adult Education School
  2. #2 of 4 best companies in Education Center

About The Career Academy

Written by the company

The Career Academy is an internationally recognised education provider that brings you an extensive range of accredited online courses. We provide our students with exceptional tutor support, ensuring you step into our courses with your dream job in mind, and step out with your dream job in sight.


TCA Logo

UPSKILL & RETRAIN

New Zealand Australia United Kingdom Ireland Global Short Courses

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very impressed!!

The online platform is well set up and easy to navigate.

6 March 2026
Unprompted review
The Career Academy logo

Reply from The Career Academy

Hi Raewynn,

Thank you for your feedback—we’re so pleased to hear you’re enjoying your course.

If you need any help at all, please don’t hesitate to get in touch.

Best wishes with your studies,
The Career Academy Global

Rated 5 out of 5 stars

The support staff are always polite and…

The support staff are always polite and friendly. They pronounce their words clearly, and this counts a lot when speaking to people with different accents. They endeavour to solve the problem as quickly and efficiently as possible, offering solutions I did not think of at the time. Always wonderful to speak to them.

6 March 2026
Unprompted review
The Career Academy logo

Reply from The Career Academy

Hi Nathaly,

Thank you for taking the time to share your feedback.

We’re delighted to hear that your experience with The Career Academy Global has been such a positive one. Should you need any assistance or have questions at any stage, our team is always here to support you.

We wish you every success in your studies.

Warm regards,
The Career Academy Global

Rated 4 out of 5 stars

Feedback on Learning Experience

Learning through a combination of text, images and videos is much less tedious. Knowledge points are easier to understand and grasp. Overall, I think this way of learning is very good.

6 March 2026
Unprompted review
The Career Academy logo

Reply from The Career Academy

Hi Mathew,

Thanks so much for sharing your feedback with us.

We’re really glad to hear you’re enjoying your course and your learning experience so far. If you need anything at all or have any questions along the way, please don’t hesitate to reach out.

Wishing you all the best with your studies.

Best regards,
The Career Academy Global

Rated 5 out of 5 stars

I haven't studied for nearly 20 years…

I haven't studied for nearly 20 years I've just turned 60. Just to be able to stimulate my brain again. My problem is retaining information. The material is easy to understand and not over my head. And to actually achieve certificates is cool. I love achieving things and this is a great way forward. Also the comments from my markers is awesome

6 March 2026
Unprompted review
The Career Academy logo

Reply from The Career Academy

Hi Hikaiti,

That’s fantastic to hear—congratulations on getting back into learning! Taking that step after many years is a big achievement in itself, and it’s great that you’re enjoying the journey. It’s wonderful to see your dedication and motivation to keep challenging yourself.

Keep up the great work, and we’re really glad to be part of your learning experience. If you ever need support along the way, we’re always here to help.

Best wishes with your studies,
The Career Academy Global

Rated 5 out of 5 stars

You guys do an awesome job I just feel…

You guys do an awesome job I just feel the printed notes could be posted sooner.

2 March 2026
The Career Academy logo

Reply from The Career Academy

Hi Michelle,

Thank you for your kind words and for taking the time to share your feedback. We’re really glad to hear that you feel we’re doing an awesome job.

We also appreciate your suggestion regarding the printed notes being posted sooner. Feedback like yours is very helpful, and we will certainly take it into consideration as we continue working to improve the student experience.

Thanks again for your support.

Best wishes with your studies,
The Career Academy Global

Rated 5 out of 5 stars

You can do it, I am

I have found the course to be insightful to what I need. The easy of learning at my now pace and whilst still working I have been able to use some of the techniques in my job.
I have already shared my experience with a friend and emailed her the link so she can tap into the amazing organisation

2 March 2026
Unprompted review
The Career Academy logo

Reply from The Career Academy

Hi Jo,

Thank you for your feedback—we’re so pleased to hear you’re enjoying your course.

If you need any help at all, please don’t hesitate to get in touch.

Best wishes with your studies,
The Career Academy Global

Rated 4 out of 5 stars

Overall Review

Their website and learning system is very easy to navigate which makes enrolling and learning the course material so much easier. It's accessible, simple and easy to both follow and understand. The Careers Academy employees such as careers advisers, tutors and financial reps have been very supportive leading up to my enrolment and during my studies so far. Definitely recommend if you thrive in independent learning like I do. Kia ora.

5 March 2026
Unprompted review
The Career Academy logo

Reply from The Career Academy

Hi Koko,

Thank you for taking the time to share your feedback.

We’re delighted to hear that your experience with The Career Academy Global has been such a positive one. Should you need any assistance or have questions at any stage, our team is always here to support you.

We wish you every success in your studies.

Warm regards,
The Career Academy Global

Rated 5 out of 5 stars

I'm pleased with the course I got from…

I'm pleased with the course I got from the career academy. It's easy, informative and helps me a lot to understand the idea of medical reception in Australia.
Thank you.

5 March 2026
Unprompted review
The Career Academy logo

Reply from The Career Academy

Hi Nno,

Thanks so much for sharing your feedback with us.

We’re really glad to hear you’re enjoying your course and your learning experience so far. If you need anything at all or have any questions along the way, please don’t hesitate to reach out.

Wishing you all the best with your studies.

Best regards,
The Career Academy Global

Rated 5 out of 5 stars

Great experience

Great experience, can access course content at your own time which makes it much easier. Website very easy to use and tutors get back to you with feedback very quick. Would recommend

4 March 2026
Unprompted review
The Career Academy logo

Reply from The Career Academy

Hi Darren,

Thank you for your feedback—we’re so pleased to hear you’re enjoying your course.

If you need any help at all, please don’t hesitate to get in touch.

Best wishes with your studies,
The Career Academy Global

Rated 5 out of 5 stars

Easy to understand and very welcoming…

Easy to understand and very welcoming and inspiring, I loved the phone call I had, made me feel welcome and ready!

1 March 2026
The Career Academy logo

Reply from The Career Academy

Hi Olivia,

Thank you for taking the time to share your feedback.

We’re delighted to hear that your experience with The Career Academy Global has been such a positive one. Should you need any assistance or have questions at any stage, our team is always here to support you.

We wish you every success in your studies.

Warm regards,
The Career Academy Global

Rated 5 out of 5 stars

very friendly and accommodating

4 March 2026
Unprompted review
The Career Academy logo

Reply from The Career Academy

Hi Samuel,

Thanks so much for sharing your feedback with us.

We’re really glad to hear you’re enjoying your course and your learning experience so far. If you need anything at all or have any questions along the way, please don’t hesitate to reach out.

Wishing you all the best with your studies.

Best regards,
The Career Academy Global

Rated 5 out of 5 stars

10/10 Experience

The enrolment was super easy, the option to pay weekly instead of full payment upfront is a blessing, without that option I wouldn’t be able to do this course I think it’s a real cool thing because it allows more people to be able to do the courses they want to do. There’s so much support available which is awesome and they allow you to do your courses in your own time to work around you plus I find the workshops really helpful. I wouldn’t change a thing :)

3 March 2026
The Career Academy logo

Reply from The Career Academy

Hi Destiny,

Thank you for your feedback—we’re so pleased to hear you’re enjoying your course.

If you need any help at all, please don’t hesitate to get in touch.

Best wishes with your studies,
The Career Academy Global

Rated 5 out of 5 stars

The course is highly helpful

The course is highly helpful. Any issues are being solved with attention by tutors and team. They are very liberal in encouraging student without any commercial motive. Loved it a lot.

3 March 2026
Unprompted review
The Career Academy logo

Reply from The Career Academy

Hi Srinivas,

Thank you for taking the time to share your feedback.

We’re delighted to hear that your experience with The Career Academy Global has been such a positive one. Should you need any assistance or have questions at any stage, our team is always here to support you.

We wish you every success in your studies.

Warm regards,
The Career Academy Global

Rated 5 out of 5 stars

I rang to ask to change something and…

I rang to ask to change something and it was pretty straight forward and easy to do.

3 March 2026
Unprompted review
The Career Academy logo

Reply from The Career Academy

Hi Toni,

Thanks so much for sharing your feedback with us.

We’re really glad to hear you’re enjoying your course and your learning experience so far. If you need anything at all or have any questions along the way, please don’t hesitate to reach out.

Wishing you all the best with your studies.

Best regards,
The Career Academy Global

Rated 1 out of 5 stars

hardly to start with

HI,
Honestly speaking it is not easy to get started in my case this is my first time to study online whitout any body with me like one on one dont know where to start with.i hope you can help me so that i can start my lesson thank you.

Kind regards
Merci

3 March 2026
The Career Academy logo

Reply from The Career Academy

Hi Merci,

Thank you for reaching out. I’m really sorry for the inconvenience and for how overwhelming it may feel starting an online course for the first time — especially without someone beside you. That’s completely understandable.

Please don’t worry, you’re not alone in this. Someone from our team will call you immediately to guide you step by step and help you get started with your lessons.

We’re here to support you all the way

Kind regards,
The Career Academy

Rated 4 out of 5 stars

The courses were clear and the…

The courses were clear and the assessments also.
I would have preferred fewer emails trying to get me to pay for an extension. One or two would have been enough to know it was an option. Otherwise everything else was smooth.

2 March 2026
The Career Academy logo

Reply from The Career Academy

Hi Elin,

Thank you for your feedback. We’re really glad to hear that you found the courses clear and the assessments straightforward, and that your overall experience was smooth.

We also appreciate your comment regarding the extension emails. Your feedback is valuable, and we will certainly take this into consideration as we review how we communicate extension options with our students to ensure we maintain a helpful balance.

Thank you again for taking the time to share your experience with us.

Best regards,
The Career Academy Global

Rated 5 out of 5 stars

Great staff support

I was listened to by Marianne about my situation for studies.

Much appreciation.

2 March 2026
Unprompted review
The Career Academy logo

Reply from The Career Academy

Hi Sheree,

Thank you for taking the time to share your feedback.

We’re delighted to hear that your experience with The Career Academy Global has been such a positive one. Should you need any assistance or have questions at any stage, our team is always here to support you.

We wish you every success in your studies.

Warm regards,
The Career Academy Global

Rated 5 out of 5 stars

Love the courses they offer

Love the courses they offer, it's in your own time, no pressure, and always help available when you need it 👍

1 March 2026
The Career Academy logo

Reply from The Career Academy

Hi Angelique,

Thanks so much for sharing your feedback with us.

We’re really glad to hear you’re enjoying your course and your learning experience so far. If you need anything at all or have any questions along the way, please don’t hesitate to reach out.

Wishing you all the best with your studies.

Best regards,
The Career Academy Global

Rated 1 out of 5 stars

I've had no communication from anyone…

I've had no communication from anyone and unsure how to log in

1 March 2026
The Career Academy logo

Reply from The Career Academy

Hi Leanne,

I sincerely apologize for the lack of communication and for the confusion regarding your login access. I completely understand how frustrating this must be.

Please be assured that I have arranged for a team member to contact you as soon as possible to assist you with logging in and to address any other concerns you may have.

Thank you for your patience, and we look forward to resolving this for you promptly.

Kind regards,
The Career Academy

Rated 5 out of 5 stars

Easy process to sign up

Easy process to sign up, affordable price for the whole course and study materials are adequate for what is needed. Ai tutor is awesome and has the right amount of information needed to help with course subjects.

1 March 2026
The Career Academy logo

Reply from The Career Academy

Hi Rua,

Thank you for your feedback—we’re so pleased to hear you’re enjoying your course.

If you need any help at all, please don’t hesitate to get in touch.

Best wishes with your studies,
The Career Academy Global

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look