The Bonsaïst Reviews 352

TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Horrible experience. I bought a bonsai on Nov 2024 for more than 700 euros and it has been more than 3 months and I haven’t received it yet. I’ve been writing to them (because they don’t have number)... See more

Rated 5 out of 5 stars

Samen met The Bonsaïst een groot project afgerond waarbij we 130 prachtige Bonsaibomen hebben geleverd aan onze klanten. Van A-Z geweldige service geleverd en een bedrijf waar je op mag vertrouwen,... See more

Rated 5 out of 5 stars

Amazing customer service. Had some concerns before ordering as you never know what to expect when you order plants or trees. Victor was ready to help me out with my questions by responding very fast... See more

Company replied

Rated 5 out of 5 stars

Costumer service was great...rapid response and clear clarifications. I bought a Tsukimi bonsai and got 2! we quickly resolved the mistake and I was gifted the other one! Its been a little over 2 mont... See more

Company details

  1. Bonsai Plant Supplier

Written by the company

The online retailer for authentic Bonsai and supplies.


Contact info

3.6

Average

TrustScore 3.5 out of 5

352 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

I love bonzai trees so having my own in my room now is a dream come true and such a good service did the Bonsaïst provide! Would totally recommend this.

17 February 2022
Unprompted review
Rated 5 out of 5 stars

What a tree

What a good, high quality bonsai tree. Always wanted one and after a lot of searching a friend of mine tipt me this new company, boy was I not disappointed! If you’re looking for a good, high quality bonsai tree, look no further.

17 February 2022
Unprompted review
Rated 5 out of 5 stars

Love the trees

Love the trees. Upon delivery everything looked to be taken good care off. Delivery was quick, trees look amazing and everything is relatively affordable. Happy customer!

16 February 2022
Unprompted review
Rated 5 out of 5 stars

Beautiful Bonsai trees

Beautiful Bonsai trees! Website shows what you get, in proper packaging!
Processed easily and fair price.
Happy customer!

9 February 2022
Unprompted review
Rated 5 out of 5 stars

Knowledgeable people

Knowledgeable people, Great support and good products. Delivery was in proper packaging, and on time.
Very pleased with my bonsai!
Kind regards,
Mariëlle

9 February 2022
Unprompted review
Rated 4 out of 5 stars

Great!

I really like the wide range of Bonsai’s and the service is also trustworthy. Great online store!

2 February 2022
Unprompted review
The Bonsaïst logo

Reply from The Bonsaïst

Thanks for your review Domenique, we do our best to offer the best service possible.

Show reviews in all languages. (352 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look