I've been locked out of my WP dashboard all day because of a captcha error that has identified the error as being with the host. It's been at least six hours since my my last message to Blogpress aski... See more
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See what reviewers are saying
This firm is very profssional ( knows it's markets and communicates well), of high integrity and has great and talented employees. Above all things, they are patient ( I'm not to computer literat).... See more
Company replied
I've been blogging for a little over a month now and I've experienced little to no problems. Posting blogs is very easy but I also haven't started to deal with any of the technical stuff yet which I'm... See more
Company replied
Your help is great; but setting up the blog is way more difficult than we initially anticipated. But that's because we were clueless on what it takes (the mechanics) doing a blog. Some of the other... See more
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Company details
- Web Hosting Company
- Blogger
- Business to Business Service
- Education Center
- Search Engine Company
- Web Collaboration Platform
Information provided by various external sources
MUCH MORE THAN JUST WORDPRESS HOSTING… Learn How To Start A Blog With WordPress And Get All The Tools, Training, And Extra Support You Need To Survive And Thrive Online
Contact info
Frisco, United States
- (214) 843-1382
- blogpress@theblogpress.com
- theblogpress.com
3.9
Great
184 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
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An honest feedback!
I have not really spent too much time on the training offered by Blogpress; however, the time that I did spend I felt there were repetitive screens popping up every now and then and thus, confusing me. I prefer going in an orderly manner with minimum screens for distraction.
15 May 2017
Unprompted review
Reply from BlogPress
Hi there.
I'm a little confused by your review and would like to see if we can get some clarification... Our training does not have "pop-up screens" - can you please tell me a little more about what you're seeing so that we can get that straightened out for you?
There is a Welcome message that pops up the first time you log in to your account to help you get started, but that only shows up the first time you log in. It may be possible that you have cookies disabled in your browser. We rely on a stored cookie to know that you've logged in before. This is my guess to what's going on if you keep seeing that message over and over.
Please tell me more so that we can help get it sorted out for you. :)
--Jennifer
BlogPress Customer Sucess
BlogPress Review
The company has always responded to my questions quickly and completely. Sometimes I even have trouble keeping up with all of the information I can get from them.
23 April 2017
Unprompted review
Reply from BlogPress
Hi Mark.
Thank you so much for the kind words! Have a wonderful day and let us know if there's anything we can do for you.
--Jennifer
BlogPress Customer Success
Really Bad customer service
Really Bad customer service. Cancelled my account but they continued to take out. Owner does not want to refund money to accounts that have been closed and ones they owe money to. They also enjoy taking out more than one payment per month. Like kind of slipping that in hoping you don't notice it. So you have been warned. STAY AWAY!!!!! The company also stated an absolute lie when they commented and stated that I use foul and attacking language. Now that is desperate on their part. What company fabricates a lie about customers? THIS ONE! I never used foul language one time in my post but I was to the point. Isn't it strange that you do not offer customers a way to contact other than just email. You have no customer service experience at all and it really shows in how you treat others. Its amazing how you are labeled when you disagree with others. I am actually laughing about them saying I used abusive language. Good thing you do own your company. You cannot take criticism. I even read on this site they were reviewing my review to see if it meets their terms. You asked for reviews and you got one that was honest. Please show me anywhere where I used foul an attacking language. You can't because I did not! It is sad for a company to lie on customers and it really shows there character. I
21 April 2017
Unprompted review
Reply from BlogPress
Hi James.
As I've stated many times via our support system.
I'm not seeing a cancellation request in our system. How did you attempt to contact us? I will be happy to honor that request even if you sent the request to the wrong email address. I just need some sort of documentation that it happened - if you could find that email or support message, it would be very helpful.
In the meantime, I've canceled your account so that you won't get billed again.
If the regular payment fails on the scheduled date, it will be retried a few more times over a period of a few weeks. Your scheduled billing date is on the 18th of each month. It does look like the March payment for $14.95 failed a few times - that's why it came out on the 3rd. We then billed your account as scheduled for $14.95 on April 18th.
There is no scam here. Your account was canceled the same day we received your request on April 20th and you will not be billed again.
You signed up for a subscription service.
You were billed on a monthly interval as agreed.
You requested cancellation and your account was canceled.
The BlogPress terms clearly say that you will be billed each month until you cancel - this is reiterated on your receipt. The terms also very clearly say that there are no refunds after the 14-day trial period and that you are responsible for all charges until you cancel.
Everything is very clear and in black and white. There is no deception or intent to deceive.
I proudly stand by the service and the character of this company.
--Jennifer
BlogPress Customer Success
It is good
It is good. But not much followers and views seen on my blog.
17 April 2017
Unprompted review
Reply from BlogPress
Hi there.
We are here to help you and to teach you how to grow your following, but providing traffic is not actually part of our service.
Let us know how we can help you grow. Start a conversation with our team by clicking the blue support widget at the bottom right of the site. We'll be happy to take a look at your blog and make some suggestions for how to help grow your following.
Once you connect with our team, you'll see that we're here to help and I'm hoping that you'll consider bumping that up to 4-5 stars :).
--Jennifer
BlogPress Customer Success
So far it has bean a very positive …
So far it has bean a very positive experience. The pricing was affordable. I really like getting all of the information and tips and having customer service readily available especially because this is my first blog.
11 April 2017
Unprompted review
Reply from BlogPress
Hi Patti.
Thank you for the awesome review! Please let us know if there's anything you need. :)
--Jennifer
BlogPress Customer Success
Simple to set up
Simple to set up, they answered my questions when I had them and were good value for money.
6 April 2017
Unprompted review
Blogpress review
I am so glad I chose Blogpress. Jennifer and Dan have been nothing but kind, accommodating and quick to respond. Although my blog is not launched yet, I look forward to moving forward with Blogpress.
31 March 2017
Unprompted review
Reply from BlogPress
Hi Jamie.
Thank you so much for the excellent review!
Let us know if there's anything we can do to help you move forward with your blog. :)
Jennifer
BlogPress Customer Success
Excellent service for people like me
Although I haven't yet made much progress setting up my own blog, BlogPress has been an excellent web resource for me, and my complete lack of understanding and awful luck, when it comes to working with technology.
23 March 2017
Unprompted review
Reply from BlogPress
Hi Ali.
Thank you so much for the kind words - now it's my turn...
Be kind to yourself :). There's a lot to learn about blogging and it takes time. The best advice I can offer is to be patient with yourself, take it one step at a time, go through the training, and ask TONS of questions. That's what we're here for. Never feel that you're asking too much. When you look back in 6 months, you'll be amazed at your progress!
In the meantime, let us know what theme you would like and we'll be happy to help get your blog set up for you so that you can focus on the art of blogging rather than get bogged down in all the layout and design stuff.
Have an awesome day!
Jennifer
BlogPress Customer Success
Fantastic
I have been with Blogpress since 2011. They have never been anything other that amazingly helpful, friendly, professional and always quick to reply to any contact I ever make with them and solve any problems. So glad I found them.
22 March 2017
Unprompted review
Reply from BlogPress
Hey Mel!
Great to hear from you and thanks for the excellent review!
Let us know if there's anything you need. :)
Jennifer
BlogPress Customer Success
Phenomenal
BlogPress is an amazing partnership with my blog. Always available and helpful.
21 March 2017
Unprompted review
Reply from BlogPress
Hi Candice.
Thank you so much for the glowing review :).
Let us know if there's anything we can do for you.
--Jennifer
BlogPress Customer Success
Reply from BlogPress
Hi Hannah.
Thanks for the review :).
Let us know if there's anything you need.
--Jennifer
BlogPress Customer Success
Best experience EVER!
You won't be disappointed with Blogpress! Amazing!
17 March 2017
Unprompted review
Reply from BlogPress
Hi Karen.
Thank you so much for the great review :).
Let us know if there's anything you need!
--Jennifer
BlogPress Customer Success
Good platform but some limitations
Its a good platform for beginners, but I do wish I could change more of the formatting without going through help desk
16 March 2017
Unprompted review
Reply from BlogPress
Hi Cheryl.
Thanks for the review. I'm not certain which formatting you are referring to, but in general, you have full control over the text formatting in the editor, and then each theme provides a certain amount of customizations - this is controlled by the theme itself.
Let us know what you're trying to do and we'll be happy to help. :
--Jennifer
BlogPress Customer Success
Hey Stephanie I am really excited to get to work with you and your team on this great day and I am really impressed with your great work on the website
It was a great experience and I am really looking forward to working on it with you
14 March 2017
Unprompted review
blogpress is awesome
blog press is awesome they have great help service. :)
6 March 2017
Unprompted review
Reply from BlogPress
Hi Stephanie!
Thanks for the review. :)
Have a Great Day!
Jennifer
BlogPress Customer Success
Excellent Customer Service!
I have nothing but great things to say about BlogPress, they make it very easy to set up and run your blog. Any time I have needed help they have helped me very quickly and the customer service is outstanding. I would highly recommend BlogPress to everyone thinking about starting a blog.
3 March 2017
Unprompted review
Reply from BlogPress
Hi Lisa.
Thank you so much for the kind words! As always, let us know if there's anything you need. :)
--Jennifer
BlogPress Customer Success
Magic Owl Review
Here's the thing. BlogPress is incredible. They've gone above and beyond in helping us with incredible instruction, excellent customer service and most importantly encouragement. I know with Jennifer around I am never alone. Whatever issues I run into they always help me resolve it. This was the best online investment I've ever made.
24 February 2017
Unprompted review
Reply from BlogPress
Hi Terri.
Thank you so much for the kind words! We are here to help. :)
-- Jennifer
BlogPress Customer Success
Reply from BlogPress
Thank you so much for your review.
Please let us know if there's anything we can do for you.
--Jennifer
BlogPress
Good, but not 100% user friendly
I did a decent amount of research when I decided to start a blog, and there were some very good things said about BlogPress that swayed me to utilize them. I needed someone who could do all the technical stuff behind the scenes because I have zero knowledge of that, nor did I want to learn all of that. So I'm happy with that part. But there's a certain amount of confusing content or lack of content in their help sections. Some of the content criss crosses over one another, and you can't truly find the answer you want without pinging them for live help. And that's ok. I'm also pretty "old school", so I've seen a good deal of typos all throughout their website and in their typed conversation help too, and that just looks and seems unprofessional as if nobody is proficient in typing and/or they don't self edit themselves. Which seems odd given that websites and blogging is all about typing on the one hand. It makes you question that as a business, as a company they don't exhibit professionalism, so it makes you wonder if they are offhandedly rushing through their work day without taking enough care in their work, or if they don't truly know what they're doing. And to market themselves as such a great help to those who don't know the first thing about computers, well, they leave out a certain portion of explaining the differences between host, and provider, etc. I'm still not certain what BlogPress is when it comes to words. Are they my interface?? My blog host provider? And I bought my domain through BlogPress Domains and yet they aren't my domain provider or email provider or something. I don't know. Like I said, it's confusing. Apparently GoDaddy is my email provider? I really don't understand the semantics of it all. They could do a better job of starting at square 1 and really explaining all of this in layman's terms.
20 February 2017
Unprompted review
Reply from BlogPress
Hi there.
Thank you for taking the time to leave such a thorough review and letting us know where we can improve! (We are always making things better than before). It is actually possible to be a highly successful blogger without perfect grammar :).
Yes, we are are guilty of pushing out help content as soon as possible and that may result in a typo here and there. I will make sure that our content team is aware of this and strive to do better in the future. :)
We do also assume a certain level of computer and internet knowledge. For example, explaining the difference between a host and a provider (though I'm not sure what a "provider"is). Common web and internet terms are easily looked up with Google and we prefer to spend most of our time teaching the ins and outs of blogging.
Perhaps we should set up a "glossary of blogging terms?"
We do, however, have a help article or 2 on the differences between BlogPress and traditional web hosts like BlueHost or HostGator as well as how we are different than a 100% self-hosted WordPress solution.
You can read those here.
- http://docs.theblogpress.com/frequently-asked-questions/about-blogpress/blogpress-vs-web-hosting
- http://docs.theblogpress.com/frequently-asked-questions/about-blogpress/blogpress-vs-wordpress
If you purchased a custom domain name from BlogPress Domains along with a domain email address, then yes, GoDaddy is your email provider. We are a GoDaddy reseller, so on the back end, that is where your domain name is hosted.
Please feel free to open a new conversation with our support team if you have any further questions and we'll be happy to assist.
--Jennifer
BlogPress Customer Success
Reply from BlogPress
Hi Britni.
Thank for taking time out of your day to leave us a review! :)
Let us know if there's anything we can do for you.
--Jennifer
BlogPress Customer Success
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