Item was not dispatched or received. Multiple attempts to contact the company via telephone (10 times), email and website chat all to no avail. Ended up needing to request a refund via paypal. Do not... See more
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As several others have said my Item was not dispatched. No contact from the company tried email and phone. Finally request a refund via paypal which they quickly provided. Do not buy from this company... See more
I cannot comment on online orders but I regularly take my road bikes there to be serviced and find them to be very helpful, knowledgeable and reasonably priced. They have even ordered specialist part... See more
The service of the online sales is horrendous. Ordered some thing that was listed online, had confirmation of the order and took £100 through PayPal. I heard nothing then for 15 days. I emailed to a... See more
1.6
Bad
28 reviews
No history of asking for reviews
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No confirmation of order
No confirmation of order, no response to emails, no pick up on repeated calls, now claiming a refund via PayPal.
I would not use this bike shop, see other similar experiences
4 August 2025
Unprompted review
Non delivery of ordered goods. No comms.
Ordered new wheel on 8th July. Hasn’t arrived and no response to any communication attempts. Considering raising case with trading standards as i see my experience is not isolated.
24 July 2025
Unprompted review
Placed an order on the website for some…
Placed an order on the website for some tektro olive and barbs item says in stock this was the 7th June and one month later still have no delivery! When ringing multiple times over the course of the month I got through once to be told the person who can deal with this is on holiday but they would still be able to resolve/get in contact with me over a week later still nothing left voicemails and still no contact from them! Have had to resort to opening a case on PayPal to get my money back. Be warned this company is horrendous to deal with! Look at all the negative feedback it's not just a one off
7 June 2025
Unprompted review
Still have not received my order
Still have not received my order. Several emails ignored and when I phoned the store they palmed me off saying the system was slow and they would call me back but never did. Absolutely avoid.
28 March 2025
Unprompted review
Road Bike Servicing
I cannot comment on online orders but I regularly take my road bikes there to be serviced and find them to be very helpful, knowledgeable and reasonably priced. They have even ordered specialist part of components for them so that I can get back out on the road. Highly recommended 👍
10 January 2025
Unprompted review
Neither sent products nor replied to email
I ordered some products online, but they never arrived, and the shop didn’t reply to my email.
Several online stores are trustworthy and reliable: 7hundred, Condor, Sigma, Tredz, Cyclestore, SJS, and Merlin. I recommend any of them over The Bike Lounge Notts.
30 September 2024
Unprompted review
AVOID! No product delivered and no refund!
AVOID! They take your money but don’t ship the order. I placed an order 3 weeks ago - helmet padding. Weighs about 50grams but paid £5 for delivery. No reply to emails and no order shipping information (let alone delivery).
29 July 2024
Unprompted review
This shop does not honour online…
This shop does not honour online orders. Please don’t waste your time or money. I ordered a bike which I never received.
23 April 2024
Unprompted review
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