The Bespoke Sign House Reviews 244

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, frequently highlighting the durability and aesthetic appeal of the signs. Many consumers found the ordering process straightforward and appreciated the variety of design options available, with several mentioning the helpfulness of the website's tools and product videos. The efficient delivery and careful, eco-friendly packaging also received positive remarks from numerous people. However, some customers also noted issues with product quality, such as unpolished edges or uneven polishing, and incorrect spacing of letters on their signs. A few people were dissatisfied with the provided fixing kits, describing the adhesive as unsuitable for outdoor use or difficult to apply, leading to unintended marks. There were also isolated instances of incorrect orders being dispatched and some reviewers experienced a lack of communication regarding order progress after dispatch.

What people talk about most

Product

Consumers find the product to be of good quality and visually appealing. Many reviewers are very happy with... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the excellent quality of the slate... See more

Order

People report positive experiences with order. Many customers found the ordering process easy, with lots of... See more

Based on these reviews

Rated 5 out of 5 stars

We looked at different companies and options and are so glad we chose the Bespoke Sign House. Our new sign arrived today (on the exact date we were given when we ordered) and it is absolutely gorgeous... See more

Company replied

Rated 5 out of 5 stars

We ordered a house number in grey slate, with white numbers. The website was easy to use, there were lots of options to choose from and the video of the product and how to install it was help... See more

Company replied

Rated 5 out of 5 stars

We’re very pleased with our new sign from The Bespoke Sign House. It was very easy to design the sign using the tools provided on the website and the result is a good quality, well made sign that just... See more

Rated 5 out of 5 stars

After receiving my initial sign I noticed it had a few minor flaws & the number was slightly larger than I thought I had ordered. Jack was amazing & immediately made a new one which I am thrilled t... See more


Company details

  1. Prints and Signs Store
  2. Sign Shop

Written by the company

The Bespoke Sign House is a leader in quality, value and service. With a specialist team on hand to create all your bespoke house sign needs, we've worked hard to go above and beyond to have built a strong reputation with our loyal customer base. With a workshop in the beautiful Kentish countryside, we're proud to not only service orders around the UK, but right across the world too! Our sign range includes: Slate (using both natural riven natural and smooth honed slate), Acrylic and Aluminium. The Bespoke Sign House is equipped to do both one off domestic house signs, as well as take on commercial bulk orders for housing developments, hotels and others. Want more information? Contact us and we'll reply within 48 hours, if not sooner.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

244 reviews

5-star
4-star
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1-star

Replied to 20% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

Disappointed again

Disappointed again! I left a review on the 2nd March (see below) about marks on the sign and being sent the wrong glue. I also emailed separately. The response said I'd get an email response and the glue would be sorted out. Over two weeks later I've received no emails (yes, I regularly check my Junk folder and was looking out for the email), and I'd hope replacement (correct) glue would be sent straight out, but nothing has been received. Not good.

17 March 2026
Unprompted review
Rated 1 out of 5 stars

Disappointed.

I can’t comment on the signs, which I’m perfectly sure are beautiful, as I never managed to order. I wanted a question answering before I settled on my final design and needed to know whether what I required was possible. I tried every avenue of contact repeatedly over several days and didn’t receive a response: Extremely disappointed. Had every intention of ordering two products, just wanted a very simple clarification which would have enabled me to place by order but sadly, it just wasn’t to be. Such a shame. Gutted tbh. I appreciate it’s a busy time of year but also feel provisions could have been made to make sure enquiries were answered. We all know Christmas is coming, it’s not exactly a surprise event.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Very smooth process from ordering to…

Very smooth process from ordering to delivery. Kept informed all the way. The sign is lovely. Beautiful quality. Really pleased. Good value for money.

28 November 2025
Unprompted review
The Bespoke Sign House logo

Reply from The Bespoke Sign House

Thank you for your 5 star review, it's very much appreciated!

Rated 5 out of 5 stars

I ordered a grey square slate house…

I ordered a grey square slate house number. The slate size is perfect. The quality of the slate is very good and the design is just beautiful. I’m extremely happy with my house number its proudly on display as my other one was just too small. Definitely an upgrade, thank you . guys. Great work .

8 November 2025
Unprompted review
The Bespoke Sign House logo

Reply from The Bespoke Sign House

Thank you Deb for your review!

Rated 4 out of 5 stars

Beautiful sign

Absoloutly beautiful sign. Ordered Green to go with our Agate windows but it looks more grey, that said it goes well with the Anthracite facia's so happy with the colour in the end. Not so happy with the "fixing kit" the liquid superglue is very liquid and I managed to run it down the new white rendering so now I have a shiny streak under the number, its not horrendous but I mention it to warn others. In the end I used grab adhesive to as I didnt trust the superglue. Over all I am very happy with the sign and would buy again but would not buy the fixing kit which is just some very cheap superglue and 2x M3.5 rods. I would recommend the company look at supplying a good quality grab adhesive as using this enables you to get the level right much easier and quicker.

11 October 2025
Unprompted review
The Bespoke Sign House logo

Reply from The Bespoke Sign House

Thanks so much for your kind words. I’m glad to hear you love the sign and that the colour worked out well in the end. I appreciate your honest feedback about the fixing kit too; you make a great point about grab adhesive, we'll take that on board.

Rated 5 out of 5 stars

Number sign looks good

Number sign looks good, exactly in the font and style ordered and delivered in good time and well wrapped. Very pleased.

3 September 2025
Unprompted review
The Bespoke Sign House logo

Reply from The Bespoke Sign House

Thank you for the 5 star review!

Rated 1 out of 5 stars

Not impressed

I bought a granite name sign for my house and when it arrived the edges of the sign weren’t polished at all and the face was badly polished. The chamfered edges are very rough and no chamfer on back edge leaving a very rough look to the sign. I have messaged the company twice in the last few days and have had no response from them.

19 August 2025
Unprompted review
Rated 2 out of 5 stars

Poor quality product from a company to be avoided

I ordered a slate sign with my house name on it. When it arrived it was immediately obvious that the spacing between 3 of the letters was much closer than all of the other letters and it looked odd. The company stress that their finished products are quality checked before being sent to the customer. This clearly doesn’t happen. I raised this with customer services asking for a replacement. although polite (hence the 2 stars) it was very clear that they would not replace it and in addition that they do not care about customer satisfaction and reputation. A Poor quality product from a company to be avoided.

7 August 2025
Unprompted review
The Bespoke Sign House logo

Reply from The Bespoke Sign House

I’m sorry you’re unhappy with your sign. The photo you shared matches the design created and approved on our live preview tool. We always make signs exactly to the chosen layout, but I’m sorry it didn’t meet your expectations.

We always recommend customers double-check their design on our website preview before placing an order to ensure it appears exactly as they’d like.

Rated 5 out of 5 stars

Super happy with our sign

We looked at different companies and options and are so glad we chose the Bespoke Sign House. Our new sign arrived today (on the exact date we were given when we ordered) and it is absolutely gorgeous. Couldn’t be happier!

7 August 2025
Unprompted review
The Bespoke Sign House logo

Reply from The Bespoke Sign House

Thanks for your review!

Rated 5 out of 5 stars

Grey slate house number

We ordered a house number in grey slate, with white numbers.

The website was easy to use, there were lots of options to choose from and the video of the product and how to install it was helpful.

The order arrived within 10 days, the quality of the sign was excellent - the slate thick and durable and the white numbers clear and concise. It was easy to install.


1 August 2025
Unprompted review
The Bespoke Sign House logo

Reply from The Bespoke Sign House

Thanks for the ⭐️⭐️⭐️⭐️⭐️ 's

Rated 5 out of 5 stars

Very Happy to Recommend

Very happy with our house sign. The colour of the slate was a big deciding factor in choosing The Bespoke Sign House and it looks great. Lots of choice and easy online ordering process as well.

4 August 2025
Unprompted review
Rated 5 out of 5 stars

The Finishing Touch

We’re very pleased with our new sign from The Bespoke Sign House. It was very easy to design the sign using the tools provided on the website and the result is a good quality, well made sign that just adds “the finishing touch” to our house. We must compliment The Bespoke Sign House on a seamless, efficient process from start to finish

24 July 2025
Unprompted review
Rated 5 out of 5 stars

Ordered a new plaque with the house…

Ordered a new plaque with the house number on it. The ordering process was easy and the variety of style and fonts were great. It was great to see a photograph of the plaque before I placed the order. I was kept up to date via their confirmation email. The plaque is just as I ordered and is plain yet very stylish, which is exactly what I wanted. Fitted it today and really looks the part and is easy to read from the roadside.

24 July 2025
Unprompted review

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