Thebedvillageyorkshire Reviews 

1,065
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the beds, noting that the mattresses are extremely comfortable and provide wonderful support. Many people also highlight the prompt delivery process and the polite delivery team who readily assist with room setup. However, some customers also noted communication difficulties, mentioning slow responses or completely missing updates regarding their scheduled delivery times. A few reviewers experienced frustrating scheduling delays and found it difficult to reach customer support for tracking assistance. Reviewers occasionally pointed out that getting timely updates required extra effort when tracking orders.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting fast shipping times and... See more

Product

Customers report great satisfaction with the product, highlighting its high quality, stylish design, and... See more

Quality

People report positive experiences with quality, highlighting excellent craftsmanship at affordable prices... See more

Staff

Consumers find staff to be positive, helpful, and polite throughout the ordering and delivery process.... See more

Service

Reviewers highlight positive aspects of service, expressing great satisfaction with the overall experience.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First, their web site desgn makes ordering simple and comprehensive through the various options. Second, their customer service is second to none. They will discuss your choices and make sensible... See more

Rated 5 out of 5 stars

Ordered a bespoke size headboard & 2 drawer Divan on the Sunday, got a message that it would be delivered Thursday! Communication from Ash was great. 2nd bed bought after buying one last year. Pheno... See more

Rated 5 out of 5 stars

Fantastic quality beds, better than Bensons and Dreams at half the cost. Outstanding customer service. Nothing is too much trouble and they let you know the progress of your order every step of the wa... See more

Rated 5 out of 5 stars

Everything about the experience with this firm has been brilliant! From obtaining samples to ordering the product was an incredibly smooth process. Their customer service has been second to none, a... See more


Company details


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4.8

Excellent

TrustScore 5 out of 5

1K reviews

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4.8

All reviews

(1,065)

81 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service!

Ordered our bed, received a estimated delivery date. Actually received a call to say it was available earlier! Booked next day delivery and was called on day to say time. Everything about this was easy and bed is great! Lovely guys, on the phone and delivery guys. Nothing was too much trouble. Highly recommend this company!

10 April 2026
Unprompted review
Rated 5 out of 5 stars

So pleased we chose bed village yorkshire

So pleased we chose bed village yorkshire. Great customer service including advice, delivery updates, lovely delivery driver who carried everything upstairs with my husband and helpful videos as we chose to self assemble. Easy to use website with lots of choice, really pleased with the beautiful bed we were able to customise to exactly our preferences with 4 drawers storage, style, colour and size of divan and headboard and good choice of mattresses too. The quality is really good, excellent price and quick delivery. We are very happy customers, thank you!

20 March 2026
Rated 5 out of 5 stars

Another bed bought - 2 in 2 years!

Ordered a bespoke size headboard & 2 drawer Divan on the Sunday, got a message that it would be delivered Thursday! Communication from Ash was great. 2nd bed bought after buying one last year. Phenomenal value for money & service. Wouldn't hesitate to recommend.

22 March 2026
Rated 5 out of 5 stars

Little disappointed I did not receive a…

Little disappointed I did not receive a confirmation email. But after I called to the company they informed that the delivery would be soon and after few days received call with delivery times and the driver called 20 minutes beforehand and was very good

26 February 2026
Rated 5 out of 5 stars

5* company & service

Over the moon with our purchase from The Bed Village Yorkshire. This company really pulled out all the stops to provide 5* service and top quality products. Everyone I dealt with was extremely friendly and polite and went above and beyond to ensure I was happy with everything. Very happy with our new bed - lovely quality & feels sturdy. We will definately use The Bed Village again. 5*+

1 March 2026
Rated 3 out of 5 stars

Delivery was only to door.on putting…

Delivery was only to door.on putting bed together was very disappointed in the quality.the pattern on the headboard there was 2 inches difference in the size which is in your eye line.i thought it would have been better quality.i read all reviews and all about company,I will be more careful who I buy from next time.

14 February 2026
Rated 5 out of 5 stars

Quality and Value Beds!

Ash was really helpful in the lead up to my purchase and helped me with the right choice/colour of bed for my room. Delivery was fast and efficient. Putting the bed together was simple and didn’t take too long at all -defo need 2 people for this task.
If possible, ask your delivery team to take your bed to the room you are building it in - unfortunately, this wasn’t available to me as it was only a one man delivery team on the day (one of the team had called in sick at the last minute). My partner and I really struggled to get the bed and mattress upstairs but was worth it when we put everything together.
The bed is lovely and looks exactly like the picture on the website. I’d shopped around and the bed village prices were the best I could find. Would I recommend using thebedvillageyorkshire? Yes, definitely!!

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Clayton Small Double

Recently order a Cayton - small double divan with headboard. Prompt service, had a couple of questions and the team were there to support.
Really happy with the service and the item and would highly recommend.

Darron - Hebburn, Tyne and Wear

17 January 2026
Unprompted review

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