The Bed Heist Ltd Reviews 

917
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality and comfort of the mattresses and beds, often reporting improved sleep. Many highlight the outstanding delivery service, noting its speed, punctuality, and the politeness and helpfulness of the staff. Reviewers also appreciate the smooth ordering process and responsive customer service. However, some customers noted product quality issues, such as mattresses dipping prematurely, not matching descriptions, or lacking fire labels. A few also received items that did not match their order. Additionally, some reviewers were unhappy with aftercare, mentioning unhelpful responses or communication difficulties.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and description. Many reviewers praise... See more

Quality

Reviewers mention positive feedback about quality, with many praising the outstanding quality of beds and... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting prompt and on-time deliveries,... See more

Order

Reviewers highlight ambiguous aspects of order, with some customers reporting perfect experiences from... See more

Staff

People report positive experiences with staff, highlighting their helpfulness and politeness from customer... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bit sceptical at first Have never ordered mattress without trying first. Especially online. However after reading some reviews the heritage 5500 pillowtop had great reviews, I took a chance and can... See more

Rated 4 out of 5 stars

Mattress delivered as expected.Haven't had such a good night's sleep in many years. Would recommend

Rated 4 out of 5 stars

I bought king size bed and mattress. The bed is alright, only one drawer is broken. And mattress is not that good. But its ok as per the price.

Rated 4 out of 5 stars

Great company very helpful in customer service I did ask for them to help take it upstairs but unfortunately they weren't allowed but did help me take bit up with motor on and checked everything was o... See more


Company details

  1. Mattress Store
  2. Bed Shop
  3. Furniture Manufacturer

Written by the company

Bed Heist


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

917 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.3

All reviews

(917)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I brought a bed with mattress after…

I brought a bed with mattress after just 3w of using it the mattress sunk from the middle after contacting them & sending them pictures I have had no response
Second hand beds think before you buy

15 March 2024
Unprompted review
Rated 5 out of 5 stars

Hi buying a new mattress was made so…

Hi buying a new mattress was made so easy by dealing with this company from the enquiry to placing the order and the communication to let now know when delivery would be was fantastic. The icing on the cake is its a very comfortable mattress.
Brilliant service will buy again.
Highly recommended

8 March 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

This was my first time buying a large product online .I am very pleased with service which was offered from ordering to delivery. Time and date allocated was on point. The driver is very friendly, cheerful and carried all the beds himself. The beds are very comfy , I don't remember when I last had a good sleep Thank you bed heist

20 February 2024
Unprompted review

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