Theale Gas Reviews 

58
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Always a pleasure to work with Jon who installed the boiler and maintains it - he's even good natured when I call him with some ridiculous question and he still visits to reassure me :-)

Rated 5 out of 5 stars

Called Jon out as our old boiler wasn’t working. He got it going but recommended that it needed replacing but also provided a quote for a permanent fix to the old boiler. We opted for replacement wh... See more

Rated 5 out of 5 stars

Fantastic service at a reasonable rate and in a swift timeline. Jon sourced the cylinder and fitted in a few days - despite issues with the supplier! informed the tenants constantly and kept them loop... See more

Rated 4 out of 5 stars

Jon was efficient doing a highly professional Job. He was clear with his communication about what he was doing and what he discovered in his investigation. He was friendly whilst keping his workspac... See more

Company details

  1. Plumber
  2. Boiler Supplier
  3. Gas Installation Service
  4. Home Improvement Store

Written by the company

Theale Gas is a small family run business covering Berkshire, Hampshire and surrounding areas. We specialise in gas, heating and plumbing solutions and are proud to be Worcester accredited installers. Theale Gas is owned and run by Jon Fleming who also lives in Theale near Reading. Jon has nearly 30 years of experience in the industry and is joined by a team of 3 engineers with a wide range of expertise and specialisms. Theale Gas pride ourselves on great customer service, timeliness, tidiness and reliability. If you have a heating or plumbing problem please don’t hesitate to call Theale Gas for a friendly no obligation conversation/quote to see how we can help.


Contact info

4.8

Excellent

TrustScore 5 out of 5

58 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(58)

3 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Having struggled to find a responsive Gas Safe qualified installed for a while, it has been a pleasure dealing with Jon from Theale Gas. Rather than waste our money servicing a clearly compromised boiler and other system components, he gave us options to repair or replace and having opted for a repair we now have a fully working system at a reasonable cost. I'd have no hesitation recommending Theale Gas.

20 November 2021
Unprompted review
Rated 5 out of 5 stars

A New Boiler - A Professional, Worry Free experience.

Following an inspection of my heating system Jon, (Theale Gas) recommended the replacement of my old (22 years) Central Heating Boiler to a New, Modern, Efficient Worcester Greenstar 15Ri.

They provided a more than competitive quote to supply & fit and disposal of my old boiler and a date for the work to take place.

On the agreed day, Jon & Ben arrived on time, carried out their work Professionally & efficiently and installed the New Boiler as agreed. I was able to continue my own work during this time and any noise disturbance was kept to a minimum. They ensured that I understood the work they were undertaking and sought my agreement before hand.

I have used Theale Gas on a number of occasions to Service and Maintain my previous boiler and heating system in the past and can totally recommend the services they provide. I now have a New Boiler and I'm confident that it will keep me warm and that Theale Gas will continue to provide ongoing support as maybe required.

I am please to Recommend Theale Gas as a Trusted Trader and commend them to you.

13 November 2021
Unprompted review
Rated 5 out of 5 stars

Highly recommend Jon and his team

Jon and his team have carried out various work - including fitting a new boiler, installing a new heated towel rail and new radiator. We have been very impressed with the work.
Jon kept us informed re dates. The whole team were clean and tidy and took all old equipment away.
Highly recommend!

1 November 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Had a heating system problem and they managed to fit me in within a day when others said it would be weeks. Did a great job, quickly and it was great value too. Now my preferred local supplier.

28 October 2021
Unprompted review
Rated 5 out of 5 stars

Great service

Jon provide a great service and kept us informed about any delays to his arrival time.

First class👍

12 October 2021
Unprompted review
Theale Gas logo

Reply from Theale Gas

Thanks Marc

Rated 5 out of 5 stars

Excellent service

Jon was excellent. Theale Gas came to us by a recommendation, and we would definitely recommend them ourselves. Jon was punctual, thorough and explained everything we needed to know in everyday terms. An excellent service from start to finish.

8 October 2021
Unprompted review
Theale Gas logo

Reply from Theale Gas

Glad you’re happy with your installation

Rated 5 out of 5 stars

Great work by Theale Gas

Jon comes when he says he will, honours his quotes, and explains what he is going to do beforehand. His work is first class and professional and nothing is too much trouble.

Very happy with the boiler installation he did for us.

15 September 2021
Unprompted review
Rated 5 out of 5 stars

Reading’s best boiler engineer

We used Theale Gas to move a water tank up into a loft in a confined space Jonathan did a great job worked really hard and was a pleasure to have in my home ,the price was very reasonable and he did an excellent job and I would thoroughly recommend him

10 September 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service from Jon (and Ben)!

Excellent service from Jon (and Ben)!

I found Theale Gas through the Worcester Bosch website as I wanted to take advantage of the extended warranty offered using the preferred suppliers, whilst supporting local business, and I'm so glad I did.

After making an initial enquiry through the website Jon was in touch super quick and even managed to pop round the same day to quote for me as I was going away the next day.

My new boiler is excellent and the work was carried out to an extremely high standard - by the time they'd finished you'd never have known they'd been there at all if it wasn't for the new heating system that works properly and the extra space where the old tanks used to be 😊

Polite, professional and a pleasure to have around, Theale Gas go above and beyond to provide a 5* service.

5 September 2021
Unprompted review
Theale Gas logo

Reply from Theale Gas

We’re glad your happy with our service

Rated 5 out of 5 stars

I can't recommend Theale Gas highly…

I can't recommend Theale Gas highly enough. Jon and his team installed a new boiler in my tenanted property and issued me the Landlord Safe Certificate. Now I wont allow anybody else to serve it but only Jon, even though I have a Landlord insurance with BG which includes the Landlord Gas Safety report I prefer to pay as an extra for my peace of mind, knowing my boiler is in the best hands. Efficient, reliable and trustworthy that are the characteristics I valued the most in a trader.

13 August 2021
Unprompted review
Rated 5 out of 5 stars

Combi Boiler Installation

Had a beautiful Combi boiler installed by Jon and Ben. Really impressed by their work, no sooner were they here and the job was finished. Really happy with the boiler. It looks smart, has fast hot water and the radiators have never felt so hot ! Many thanks to you both for a great job well done.

30 June 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look