The AA Ireland Reviews 

2,086
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 1,079 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently describe the staff and service agents as extremely friendly, highly knowledgeable, and very efficient when handling routine policy inquiries or urgent roadside assistance. Consumers also warmly appreciate the prompt response times, noting that professional technicians arrive quickly and provide clear, reassuring guidance to resolve unexpected problems smoothly. Some people were dissatisfied with high administration fees and unexpected extra costs associated with modifying existing policies or renewing annual memberships. Additionally, a small group of reviewers noted ongoing frustration regarding strict towing distance limits and lengthy waiting periods during peak service times.

What people talk about most

Staff

People report positive experiences with staff, highlighting friendly and professional personnel who handle... See more

Service

Clients share positive opinions on service, frequently praising friendly and efficient technicians who arrive... See more

Customer service

Consumers find customer service to be positive, frequently highlighting efficient, friendly, and... See more

Response time

Reviewers mention mixed feedback about response time, with some consumers reporting prompt assistance and... See more

Price

Customers consistently note ambiguous experiences with price, as reviewers express a mix of strong... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I phoned AA with a query re having to cancel my credit card due to a scam earlier this year. As my AA membership rolls over every year I wanted to give my replacement card details to ensure payment w... See more

Rated 5 out of 5 stars

TBH, I did not have my MS Card and it would not let me progress on-line to receieve a rescue. I called the help centre and spoke to Dean, he logged my 'rescue' and was extremely helpful and compassion... See more

Rated 5 out of 5 stars

This is my second year with AA insurance. I'm paying less this year than last year, which is always a bonus. The customer service agents are friendly helpful and knowledgeable about your insurance ne... See more

Rated 5 out of 5 stars

I had a query about my membership renewl, the service agent was very knowledgeable on the subject and even got me a discount on my renewl premium. In an age where all service providers are increasing... See more


Company details

  1. Auto Insurance Agency
  2. also in
  3. Car Service
  4. Home Insurance Agency
  5. Insurance Broker
  6. Towing Service
  7. Travel Insurance Company

About The AA Ireland

Written by the company

AA Ireland - Protecting What Matters Most

At AA Ireland, we've been looking after Irish motorists and families for over 100 years. We're one of Ireland's most trusted and recognised brands and whether you're insuring your car, protecting your home, planning a trip away, or keeping your pet covered, we're here to make sure you're in safe hands.

As Ireland's leading insurance broker, we compare multiple schemes to find you the right cover at the right price - keeping things simple, honest and hassle-free.

What we offer

  • Car Insurance - compare multiple schemes to find the best deal for you
  • Home Insurance - protecting your home and everything in it
  • Travel Insurance - explore the world with confidence
  • Pet Insurance - comprehensive cover for your furry family members
  • AA Membership - 24/7 roadside assistance, plus great member rewards

Easy to manage, online

Our MyAA portal lets you renew policies, add drivers, update your vehicle and access your documents - all online, any time.

AA Ireland Limited trading as AA Insurance is regulated by the Central Bank of Ireland. Terms and conditions apply.

Be 💛 Safe.
The AA

Our Promise to You

Written by the company

Ireland's Most Trusted Roadside & Insurance Brand
For over 100 years, we've been there for Irish drivers and families when they need us most. From 24/7 roadside assistance to home, car, travel and pet insurance - we've got you covered
Covers You, Not Just Your Car
Our AA Membership covers you as a person, whether you're driving your own car or someone else's. With an 80% repair rate at the roadside, we'll get you moving again fast.
Easy to Manage, Always On Hand
Use MyAA to renew policies, add drivers and access your documents online - any time. And if you ever need us, our team is just a call or tap away.

Contact info

AA Membership | Roadside Assistance

24/7 roadside assistance in Ireland. Covers you, not just your car.

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.4

All reviews

(2,086)

1,051 reviews in the last 12 months

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Rated 1 out of 5 stars

Misleading information from aa…

Misleading information from aa breakdown if vechile breakdown after 6 pm they say collect vechile tomarach my van wheel came loose lost 2 wheel bolts came loose all the fitter done on monday mourning took 1 wheel bolt of back left wheel put on the front left wheel which left 3 wheel bolt on each wheel texted repair done no need of a tow was in westport on monday poor customer service they wont collect the van to bring to nearest garage even rbougj i paid 219 euro package vreakdown assistance i was told van picked up. Between 7 and 8 am.monday mourning by tuesday van .still wasnt collected even tbough on 5 suro say 24/ 7 cocarage not true

20 September 2026
Unprompted review
The AA Ireland logo

Reply from The AA Ireland

Michael Mcneill,

Thank you for taking the time to share your feedback with us. We hear your frustration regarding the delay in getting your van towed, the communication around our hours of operation, and the temporary fix provided for your loose wheel bolts. Leaving a vehicle with insufficient bolts is certainly not the level of service we aim to deliver, especially after purchasing a comprehensive assistance package. We are taking immediate steps to review this incident with our roadside team and dispatch partners to understand why the promised morning pickup was missed and to ensure our temporary repairs always meet strict safety standards. Your experience highlights areas where our service fell short, and we are actively working to refine our procedures so that help arrives promptly and safely when needed.

If you'd like to discuss your experience further, please contact us at service@theaa.ie or call us on 0818 667 788. We're here to help.

The AA Ireland Team

Rated 1 out of 5 stars

Absolutely awful service

Absolutely awful service. It was impossible for me to cancel my car insurance policy and after more than 5 phonecalls explicitly telling them I wanted to cancel my breakdown assistance they are still taking money from my bank account. I was told that there was a record of me asking to cancel and that I probably won't get a refund even though I told them 2 months prior to my policy ending. This is a scam. They are taking money from my account and I have told them on multiple phone calls I was cancelling. Avoid at all costs.

18 September 2026
Unprompted review
The AA Ireland logo

Reply from The AA Ireland

Hazel Mallon,

Thank you for taking the time to share your feedback. We recognize how frustrating it is to experience ongoing automatic payments after repeatedly requesting the cancellation of your car insurance and breakdown assistance coverage. Having this unresolved despite your previous calls is not the standard of service we aim to provide. We are actively reviewing our cancellation logs and communication records to investigate what occurred with your account. Corrective action will be taken internally to address these processing delays and prevent similar issues from happening in the future.

If you'd like to discuss your experience further, please contact us at service@theaa.ie or call us on 0818 667 788. We're here to help.

The AA Ireland Team

Rated 1 out of 5 stars

WATCH OUT - ANNUAL QUOTES RIDICULOUS

I was quoted to renew my membership a STAGGERING €480.00 which is far more than my insurance policy including breakdown assistance. I have been a member of the AA for over 25 years... I drive a 3 year old car.. and have used their service LESS than 5 times in those 25 years.... A total rip off. I went online and put in my details with correct address and phone number, and changed my name slightly and used a defunct email address.... friends of mine also did this on my behalf.... €90 - €150 is what was quoted and NOT €480.00... so for everybody who does their business by automatic payments..... WATCH OUT...... you could be paying far more than you should. Needless to say I am not paying €480.00

17 September 2026
Unprompted review
The AA Ireland logo

Reply from The AA Ireland

Elaine S,

Thank you for taking the time to share your feedback with us. Loyalty over a quarter of a century is deeply valued, and hearing about your experience with our renewal pricing is extremely important to us. We recognise how frustrating it is to see such a significant difference between a renewal quote and the rates available for new accounts, especially given your long history of minimal service usage. We are currently reviewing our pricing structures and renewal processes to ensure fairness and transparency for all members, including those who choose automatic payments. Your detailed comments have been passed directly to our management team as part of our ongoing efforts to improve our service offerings and prevent these discrepancies.

If you'd like to discuss your experience further, please contact us at service@theaa.ie or call us on 0818 667 788. We're here to help.

The AA Ireland Team

Rated 5 out of 5 stars

Competitive car insurance rate

Competitive car insurance rate, clear breakdown of costs, solid advice from Ciarán, which didn’t feel to sales oriented.Very easy to deal with in all aspects of commutations.

17 September 2026
Unprompted review
Rated 5 out of 5 stars

I would like to commend Aaron Wilson…

I would like to commend Aaron Wilson for his exceptional assistance. He was extremely helpful, polite, and knowledgeable while helping us revise our home insurance policy. Aaron took the time to explain everything clearly, answer our questions, and provide us with a revised quote. His professionalism and customer service were outstanding—we need more people like Aaron.

16 September 2026
Unprompted review

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