The AA Accident Assist Reviews 

The ease of repair of my vehicle from beginning to end

Good service.

Easy to claim and the whole process was well handled.

On line claim easy to make and follow. I was kept informed at all times and my queries answered in good time. However sometimes a long wait when phoning. Quality of courtesy car was very good.

Really easy to make a claim using the app, it was smooth and fast, thank you very much

My car was damage when I wasn’t in the car, but fortunately a standby took the registration plate which enable me to make a claim and have my car repaired which the AA dealt with

Fast, reliability, handled my claim with efficiency. Have already recommend AA to friends and family.

First time I used The AA as a car insurance provider. I was very impressed by the professionalism and support I got following my accident. They were always available to give guidance and support during the repair of my car.

I i was extremely impressed by the way I was looked after after my vehicle was damaged in a car park and the resultant repairs were carried out efficiently and quickly.

Excellent professional customer courtesy, and great advice was given and updated information provided, thank you.

Good quick helpful service when you need them

I was led through the claims process efficiently. Everybodyinvolved was helpful and thorough.
I was kept informed about the progress of the claim and the repair of my car.

They made the claim process simple and stress free

Absolutely very good service

Absolutely awful, don’t EVER use AA accident assist!
I called the AA following hitting a pot hole, they advised me to use there AA assist programme and I would not have to do anything myself, was told they would recover the car, speak with my insurance, do the claim give me a hire car id have to do nothing.
Oh how wrong, they picked my car up 2 days later still no hire car called up to chase for them to tell me I should have called my insurance and made a claim! Called my insurance made the claim they put extra excess of £500 on top because I hadn’t gone through them! Called AA back up who have said that I don’t need to worry about that as they have a contract with steer and they absorb the cost of it!
This was way over a month I still haven’t got my car back and steer group called me today to say the car is NEARLY done but I have to pay them £750 excess! Erm no I don’t AA told me you sort the extra and guess what they said no we don’t!
I’m now trying to get hold of AA which I haven’t been able to!
This is effected my mental health and I’ve been lied to and missold so much it’s terrible service!

Talking to a human being

I felt they couldn’t have been more helpful