The Laser Boutique Reviews 

3,969
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 500 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional overall quality of the products, noting that the detailed personalized engraving and sturdy materials consistently exceed expectations. People also highlight the remarkably fast delivery times, highly helpful customer support, and the overall smooth, completely hassle-free online ordering process. However, some people mentioned frustrating issues with delivery delays, such as parcels being mislabelled and accidentally sent to the wrong address. A few consumers noted that orders occasionally faced significant shipping setbacks, leaving buyers waiting several weeks and ultimately unable to use their items for timely celebrations.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often describing items as beautifully made, sturdy,... See more

Quality

Users describe positive interactions with quality, expressing high satisfaction and appreciation for the... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting extremely fast... See more

Order

Clients share positive opinions on order, highlighting an easy process and extremely fast delivery times.... See more

Service

Consumers find service to be exceptionally positive, praising the prompt delivery and high quality of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We ordered the product on the weekend. First working day it was completed and shipped and came faster than projected times. Wonderful gift, high quality, just what we were looking for and all the bene... See more

Company replied

Rated 5 out of 5 stars

So pleased with the gardeners bag I purchased for my sister. Very good quality and excellent durable material. Company very proactive with enquiries, and dealt with my issue with delivery, which was... See more

Company replied

Rated 5 out of 5 stars

Really happy with the products i ordered they are exactly like the photo online. The process was super easy and delivery was really fast! Only took around 2 days which is amazing! However one thing to... See more

Company replied

Rated 5 out of 5 stars

I bought 2 sets of engraved champagne flutes, one set for my daughter and son-in-law, and another set for my son and daughter-in-law. They were engraved beautifully with their married names. They ar... See more

Company replied


Company details

  1. Gift Shop
  2. Boutique
  3. Christmas Store
  4. Craft Store
  5. Laser Cutting Service
  6. Novelty Store

Written by the company

What can I say... We love laser cutting ! If its a gift item you need say hi and look at our range.. Follow us ob FB https://t.co/8mrDBHz8zk


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 10% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(3,969)

504 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Positive responses

I had issues with a discount offer and problems with communicating initially with the company which was frustrating as the planter that I boight as a gift was beautifully crafted. However, on finally contacting the company, they were polite and apologetic,. They explained the misunderstanding, gave me a refund for the discount and were really helpful. The planters are sturdy and are a fantastic present, especially with the personalised plaque.

15 July 2026
Unprompted review
The Laser Boutique logo

Reply from The Laser Boutique

Thank you for the review. I will always help where I can. Sadly, I do not have an email about this missing discount.

All discounts can be applied at checkout, and it's clear where this can be added.

I will be more than happy to refund this for you, but I was simply not aware. I dropped an email to you 2 days ago to look into this, but sadly I have not had a reply.

UPDATE - Thank you for the updated review. Glad all is sorted and you have the refund for the missing discount

Rated 5 out of 5 stars

Beautiful design

Beautiful design, well made, and such a lovely gift. It was dispatched and delivered super quick and I’m over the moon with it. Thank you!

20 July 2026
Unprompted review
The Laser Boutique logo

Reply from The Laser Boutique

Thank you very much for the review. Hope to see you back soon :)

Rated 5 out of 5 stars

Lovely item

Lovely item! Very quick delivery and fabulous communication - definitely recommended!

24 July 2026
Unprompted review
The Laser Boutique logo

Reply from The Laser Boutique

Thank you very much for the review. Hope to see you back soon :)

Rated 5 out of 5 stars

Excellent!

Speedy delivery, well packaged and beautiful product.

8 July 2026
Unprompted review
The Laser Boutique logo

Reply from The Laser Boutique

Thank you very much for the review. Hope to see you back soon :)

Rated 5 out of 5 stars

Happy customer

A great item, easy instruction to personalise and fabulous seller, quick response to my query and quicker delivery than I expected, I would defo recommend x

24 July 2026
Unprompted review
The Laser Boutique logo

Reply from The Laser Boutique

Thank you very much for the review. Hope to see you back soon :)

Rated 5 out of 5 stars

Solid wooden planter.

Lovely solid well made planter arrived quicker than expected and is a fabulous gift for friend’s 30th anniversary.
Having realised I made an error on the personalised message the companies quick response and helpfulness to resolve was first class and much appreciated. I would definitely use this company again.

22 July 2026
Unprompted review
The Laser Boutique logo

Reply from The Laser Boutique

Thank you very much for the review. Hope to see you back soon :)

Rated 5 out of 5 stars

A really great product

A really great product, beautifully done and accurate to the description. Very easy and quick delivery. Perfect

18 July 2026
Unprompted review
The Laser Boutique logo

Reply from The Laser Boutique

Thank you very much for the review. Hope to see you back soon :)

Rated 5 out of 5 stars

Excellent service

Item was as described. Fast delivery. Excellent service. Would buy from again.

21 July 2026
Unprompted review
The Laser Boutique logo

Reply from The Laser Boutique

Thank you very much for the review. Hope to see you back soon :)

Rated 5 out of 5 stars

Excellent quality product

Excellent quality product, fast response to queries and fulfilment of the order.

22 July 2026
Unprompted review
The Laser Boutique logo

Reply from The Laser Boutique

Thank you very much for the review. Hope to see you back soon :)

Rated 5 out of 5 stars

Absolutely delighted with my…

Absolutely delighted with my personalised items they are great quality and the customer service was fab! Great experience highly recommend

12 July 2026
Unprompted review
The Laser Boutique logo

Reply from The Laser Boutique

Thank you very much for the review. Hope to see you back soon :)

Rated 5 out of 5 stars

The items are beautiful

The items are beautiful, delivery was swift and I have a very happy little girl!

18 July 2026
Unprompted review
The Laser Boutique logo

Reply from The Laser Boutique

Thank you very much for the review. Hope to see you back soon :)

Rated 5 out of 5 stars

Couldn't Be Happier!

Firstly, we are delighted with the superb planter: it's a high quality item, which we know the recipient (retires today!) will love.

More than our happiness with the actual item ordered, though, is our pleasure gained through the interaction(s) with Abbey, who has been nothing other than obliging/helpful and super-speedy in her responses. And the planter arrived earlier than expected!

Top-notch service. Many thanks, Abbey.

Recommended unreservedly!

22 July 2026
Unprompted review
The Laser Boutique logo

Reply from The Laser Boutique

Thank you very much for the review. Hope to see you back soon :)

Rated 5 out of 5 stars

Fantastic

Fantastic!
Nothing is too much trouble. Very quick response to a requested change to the wording of my order and it was no trouble at all
Lovely product, delivered 3 days after ordering.
Would highly recommend this delightful small business.

22 July 2026
Unprompted review
The Laser Boutique logo

Reply from The Laser Boutique

Thank you very much for the review. Hope to see you back soon :)

Rated 5 out of 5 stars

Returning customer, 5 ⭐ again!

I first ordered from The Laser Boutique back in 2023, and the personalised planter I bought is still going strong and looks just as beautiful today. So when I needed another personalised planter as a gift, I knew exactly where to go.

Ordering was easy, communication was fantastic throughout, my item arrived quickly, and it's absolutely perfect.

I genuinely can't recommend The Laser Boutique enough. For me, it's a complete no-brainer.

Thank you so much! 🫶🏼

20 July 2026
Unprompted review
The Laser Boutique logo

Reply from The Laser Boutique

Thank you very much for the review. Hope to see you back soon :)

Rated 5 out of 5 stars

Lovely product

Lovely product, well made and swiftly sent.
The company don't show a contact telephone number to be able to call.

21 July 2026
Unprompted review
The Laser Boutique logo

Reply from The Laser Boutique

Thank you very much for the review. Hope to see you back soon :)

Rated 5 out of 5 stars

Beautiful, 10/10 service

Beautiful, very high quality and well made, customer service with spot on very quick reply to email and very accommodating

7 July 2026
Unprompted review
The Laser Boutique logo

Reply from The Laser Boutique

Thank you very much for the review. Hope to see you back soon :)

Rated 5 out of 5 stars

I purchased a personalised outdoor…

I purchased a personalised outdoor planter for my mother in law's birthday. She absolutely loved it. The design was beautiful and well made. Thank you so much!

14 July 2026
Unprompted review
The Laser Boutique logo

Reply from The Laser Boutique

Thank you very much for the review. Hope to see you back soon :)

Rated 5 out of 5 stars

Thank you all so much my mum will love it

Thank you all so much my mum will be receiving it on Wednesday morning on her birthday. I will definitely recommend you to friends and family.

20 July 2026
Unprompted review
The Laser Boutique logo

Reply from The Laser Boutique

Thank you very much for the review. Hope to see you back soon :)

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