The Laser Boutique Reviews 3,658

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 232 reviews, reviewers had a great experience with this company. Customers consistently praise the products, highlighting their excellent quality and the care taken in their making. Many appreciate the personalized items, finding them beautiful, well-made, and exceeding expectations, making them perfect gifts. The ordering process is often described as straightforward, with many customers receiving their items promptly, sometimes even earlier than expected. However, some customers were dissatisfied with the customer service, mentioning issues like slow responses, unhelpful interactions, or problems with order processing. A few people also experienced issues with product quality, such as items arriving damaged, not as described, or with faint personalization. There were also instances where orders were delayed or did not arrive, leading to frustration.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and craftsmanship. Many customers express... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the excellent... See more

Order

Users describe positive interactions with order. Many customers praise the straightforward and quick ordering... See more

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting its speed and... See more

Customer service

Reviewers express ambiguous feedback regarding customer service. Many customers report extremely poor... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a planter for my sisters 70th birthday. What a wonderful gift, excellently made & were able to put my own personal message engraved to it. Would highly recommend & use The Lazer Boutique agai... See more

Rated 5 out of 5 stars

Absolutely beautiful Christmas bells with an engraved personalised believe star attached and arrived in beautiful individual boxes. Ordered for my two Nieces and Nephew. They haven't received them yet... See more

Rated 5 out of 5 stars

Ordered a gift for my dads 60th birthday. I had left it slightly late, ordering after 11pm one evening. Delivery was due before or on the date so I emailed Philip in the hope it could be the earlier d... See more

Rated 5 out of 5 stars

I ordered a personalised 2 slot ring box for our wedding day, I was so happy with what I received. Great quality, professional finish and quick turnaround. I left my order till very last minute and it... See more


Company details

  1. Gift Shop
  2. Boutique
  3. Christmas Store
  4. Craft Store
  5. Laser Cutting Service
  6. Novelty Store

Written by the company

What can I say... We love laser cutting ! If its a gift item you need say hi and look at our range.. Follow us ob FB https://t.co/8mrDBHz8zk


Contact info

4.1

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 9% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Absolutely beautiful items from The Laser Boutique!

Absolutely beautiful items received from The Laser Boutique. I had 3 Birthday presents made and they are such high quality and a really quick turnaround. The customer service is second to none, as I had a few questions and as it’s a family business, you get a really personal service. I cannot recommend this Company highly enough. There are so many great gifts to choose from, so thank you very much. Elaine

1 May 2026
Unprompted review
Rated 2 out of 5 stars

Poor quality

Disappointed with my order for the price I paid. The laser engraving was nice but the item must have cost the company a couple of pounds as it was very poor quality and does not achieve the effect shown in the photos. Was given partial refund but very expensive for poor quality

3 May 2026
Unprompted review
Rated 5 out of 5 stars

This was a gift for my sisters 80th

This was a gift for my sisters 80th and she loved it she was going out as soon as it was delivered to fill it with plants.
The ordering and delivery were really straightforward and quick would definitely recommend anyone using this company

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Lovely product

Lovely product - I ordered two tea/coffee and biscuit boards.
Super fast delivery- I paid for next day and got it next day .
Overall I was extremely pleased with the products and service

21 April 2026
Unprompted review
Rated 1 out of 5 stars

Cannot fulfil orders

Ordered the safari train set on 13th April, heard nothing, on 23rd April I queried whether there was a problem with the order and got a message back saying when was the latest I needed it delivered, I advised 27th, heard nothing back assuming everything was fine their end only to receive a refund on the morning of 27th, with no further communication. Poor customer services and communication, wouldn’t recommend and won’t be using again!!

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Planter present…

Ordered a planter for my sisters 70th birthday. What a wonderful gift, excellently made & were able to put my own personal message engraved to it.
Would highly recommend & use The Lazer Boutique again. Excellent service on every account which you cannot always say in this day & age.

22 April 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely terrible company

Absolutely terrible company. 6weeks now awaiting my refund.
They Sent my item out with incorrect engraving. Sent me a returns label so i returned it. Now no response to where my refund is. FB messaged, emailed and commented on their posts. Shocking!!!!

19 April 2026
Unprompted review
Rated 1 out of 5 stars

Damaged item, no refund and all emails ignored

Recieved a damaged item and was promised a refund upon return. Tracking showed the item was returned successfully however no refund was provided and multiple subsequent emails to enquire about this were all ignored. Reading previous reviews shows this is a common occurance from this company. Would never order from them again.

1 March 2026
Unprompted review
Rated 4 out of 5 stars

I actually was very impressed with the…

I actually was very impressed with the gift but I expected the packaging to be of a higher standard. It came in a box that was ripped in 2 places and brown sellotape loose so I could not use the box to hand over the present to a family member.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Extremely well made

A well made planter at a reasonable price and a lasered on a wooden plaque a personal message for my dads 80th birthday, he loves gardening so this is an ideal gift

12 April 2026
Unprompted review
Rated 5 out of 5 stars

I bought perfect retirement gist

I bought the trug for a friend who is retiring. She emailed me today to thank me for the ‘most beautiful gift’ and she included pictures of the trug being used outside her garden cabin. And I have to say, it is lovely, so I want to say thanks to everyone concerned.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Great company

This company produced a really lovely personalised outdoor planter. The service was quick and faultless. The customer service is excellent too. I sent an email with a query and they replied very quickly. It was a pleasure doing business with them.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Personal message

The message I had chosen to write made the experience personal for someone who has everything and is difficult to choose for. She was thrilled with the trough.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

I ordered the hair pretties box for my…

I ordered the hair pretties box for my grand daughter it's beautifully made and bigger than I thought which was a bonus 😊
There was a slight glitch with my order ( my brush wasn't with it)
So I emailed the company to inform them
Straight away I got a reply and couldnt apologise enough

Philip was straight on it
Keeping me informed
And sent my brush out to me

Thank you so much
Definitely 5 🌟 from me
Will be ordering again 😃

2 April 2026
Unprompted review

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