The Foldie  Reviews 

Really disappointed. 1st use and the crossbody bag is breaking at the join with the strap. The company does not care. I don't believe the quality is what it should be. Does not meet promise.

Best customer service I’ve ever experienced! Love my bag!

This company randomly replied to my emails and when they did they never responded to my response.
My sons cross bag unstitched after 3 uses (as is poor quality )and after several emails they finally responded, requesting a photo of the unstitched bag. Then never responded.
Extremely BAD customer service and POOR quality.
Jana is the customer service officer who never responds.
So in essence i purchased a bag that literally was useless after 3 uses.

I have not yet received my order but they have been in contact so should receive it soon.

I was looking forward to receiving this thinking that it would be a good size as an alternative handbag as I now needed something a bit more spacious. Honestly though their advert is quite a lie you can’t get as many things in there as you think and also for me the strap was not long enough even length to its full length. It’s still sat too high up on me and I can’t see anywhere to return this so I’m probably going to have to put this on Vinted.

Be aware!! I bought a cross body bag and checked the time it would take to arrive as I wanted it for my holiday. It showed expected delivery would be 2-3 Days. It didn’t turn up before my holiday. I received an email a couple of days after my order thinking it would be the tracking info. Instead it notified me that it would arrive later than expected as they were sending it in the most sustainable way, (cheaper for them). I said I would like a refund as it would not arrive on time. They said I couldn’t get a refund at this stage. It would have to arrive first. When I returned from my holiday, I said I would still like to return for a full refund including shipping costs. They came back to me offering 50% refund and keep the bag as it would be a more sustainable way of doing it. I said no I wanted a full refund and for them to pay for the shipping. They then said refunds went through America and I would have to pay for the shipping. It’s a catch 22 as shipping is probably more than the 50% cost of the bag. I feel they mislead the customer for sales in regards to how long it actually takes to arrive and where it is being shipped from. A great shame! I also have noticed they don’t respond to bad reviews only the good ones…
FYI: this review was queried by the company and taken down.

Great product! I have 4 Foldie bags, cross body purse and backpack. Bag is a game changer if you have to fly budget airlines. It easily fits in cramped overhead bins or under the seat. Purse is good for travel in crowded areas. It is a little small but fits basic items. Cross body leaves your hands free. I haven't used the backpack yet, but it is really roomy with a ton of pockets. Between these three items I won't need to check a bag for my next flight.

These bags are the best , started out with just 2 and now every family member has one ! They make excellent gifts ! We are definitely a foldie family for life

I’m still waiting for my order placed on August 8.
STILL no update on transit.
STILL no voluntary information from this company.
I have to keep contacting them for information.
What an absolutely terrible experience.
I deeply regret trusting them.
Customer service is non existent.

I travel a LOT! A friend of mine had a foldie so I thought I would give it a try. I am SO thankful I did. These bags are amazing. I ended up ordering one for my daughter. Then, I had to order the travel cubes and toiletry bag. The quality and product are exactly what I was looking for.

I can’t praise this company enough in light of a recent issue I had with a bag strap. I sent an email and within a couple of hours there was a response with a replacement already on its way.
I would also thoroughly recommend the travel bags, which were taken all over Europe, including a cruise and three aeroplane flights.
Folding them to make them compact to store, is also very handy.

Easy learning, clear explanation

Great quality . delivered on time and in good condition.

Product as described - a fellow traveller had one on my previous holiday and extolled it's virtues so I ordered 1 (+1 free offer). Well made with plenty of separate compartments. Readily expandable and folds neatly (suggest practicing a few times).

I am delighted with my foldie. It feels very comfortable and has great security features and ample room for all my important items. It feels well made. It is great for the everyday as well as travel. I can’t wait to use it on my trip!

Terrible customer service. I ordered a bundle and was tracking delivery. 2 weeks later no product and the tracking was really unhelpful. Customer service absolutely dreadful and not at all helpful basically just told me that it was with the courier and they hoped I got my package soon. Will never buy from them again and would not recommend at all

I ordered a sling bag BOGOF - a navy and a red. However the red colour was not as expected - more of a wine colour?? Navy was perfect . I contacted customer service and was advised they dont do colour swaps on BOGOF offers. They did offer me 20% discount tho if I kept them. I accepted and money was back in account in a few days! When my friend saw the bag she loved the colour so I sold it to her at mates rates"! She was looking for something like it for upcoming holiday! Win win!!Have used my navy bag many times - perfect when shopping in the city! Only comment - I wish there was a hook inside for keys??? Cant fault customer service - thank you!

Bag damaged after only a little use and they do not repsond to any messages (messaged 4 times no response) or emails(3. Times no response) - very disappointing company to offer warranty but there is no contact whatsoever yet they state response within 24hrs!- 3 weeks later still silence!!