The Foldie  Reviews 

2,173
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 637 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly love the high quality, practical design, and ample storage space of these bags, which fit easily under plane seats and help keep personal travel essentials neatly organized. Many consumers frequently mention how easy it is to pack everything needed for short trips while enjoying smooth working zips and comfortable, sturdy straps. However, some customers also noted frustrating issues with unexpected shipping delays and a lack of proper tracking updates. Some people were dissatisfied with occasional quality flaws, mentioning that bag straps or stitching came away completely after only a few uses.

What people talk about most

Product

Consumers find product to be extremely satisfying, highlighting that the bags are well made, spacious, and... See more

Quality

Clients share positive opinions on quality, frequently highlighting that the bags are well made, sturdy, and... See more

Order

People report ambiguous experiences with order, as many reviewers found the process quick and praised the... See more

Delivery service

Reviewers highlight mixed experiences regarding delivery service, with some customers praising very fast... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the bags are super practical... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Although it took a while for the bag to arrive (apparently customs checked it), I was very happy with it on holiday. I mainly used it for onboard items but on the way back it proved its worth as our R... See more

Company replied

Rated 4 out of 5 stars

The bag fits my purpose for a small drink bottle, purse keys, sunglasses in case, phone, tissue pack etc. Plenty of pockets for all of these and secure. Very pleasantly surprised with it. We didn... See more

Rated 4 out of 5 stars

This bag does exactly what it promises - it holds heaps, is very well-made and folds up. I used it as an on board overnight bag on a train trip when I had to stash my big bag. I fitted all I needed w... See more

Company replied

Rated 5 out of 5 stars

Managed to transfer my belongings from a bag twice the Foldie size. Surprising what it will hold. Neat & comfortable to wear. Zips work smoothly. Just enough compartments to remember where everyth... See more

Company replied


Company details

  1. Bags and Luggage Store

Written by the company

The Foldie is a foldable travel bag that comes as a tiny square pouch. It expands into a large travel tote that has plenty of room for any kind of trip. The Foldie is perfect for traveling by airplane, on long road trips, visiting family on weekends, cruise vacations, working out at the gym, and so much more. One bag to fit all your needs! All orders get shipped from our five U.S.-based warehouses.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.3

All reviews

(2,173)

616 reviews in the last 12 months

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Rated 5 out of 5 stars

I had bought the foldie travel bag for…

I had bought the foldie travel bag for myself and 3 for each of my daughter's. They all loved them. I took my foldie on a trip and my husband asked where I got my bag. I told him so he wanted one. So I ordered him one yesterday when we got home from our trip. He watched me fold it up and he was impressed. He can't wait to get his now which he'll use in September for our next trip. Thank you 😊

21 July 2026
Unprompted review
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Reply from The Foldie

Hi Bonnie,

Thank you so much for your lovely review! I’m so happy to hear that you and your daughters are enjoying your Foldies, and that your husband will be joining the Foldie family too.

We hope his new bag is perfect for your upcoming trip in September. Thank you for your support and for choosing The Foldie! 😊

Jana

Rated 1 out of 5 stars

I received wrong colour bag so asked…

I received wrong colour bag so asked for return label,was told to send photo of bag then refund would get sorted ,i sent photos and havent heard anything since ,i have sent about 10 emails and have got no replies,i need my refund ,i have never experienced this customer service elsewere
I sent photo as requested on 22nd july and numerous emails after that with no response ,are you now saying you didnt receive those either,very strange

16 July 2026
Unprompted review
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Reply from The Foldie

Hi Caroline,

I’m sorry to hear about your experience and the frustration this has caused. I’ve looked into your case and I can see that we requested a photo of the item received, but it appears we didn’t receive the images on our side.

I’ll follow up with you directly via email so we can get this resolved as quickly as possible. Thank you for bringing this to our attention, and I’m sorry again for the inconvenience.

Jana

Rated 5 out of 5 stars

Amazing bags fab quality

Great offer of buy one get one free, received today which was pretty fast, I absolutely love these carry on holdall bags. Great quality bags which will hold lots of stuff. Highly recommend The Foldie Bag, fantastic quality, great price and super fast delivery.

28 July 2026
Unprompted review
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Reply from The Foldie

Hi Helen,

Thank you so much for your fantastic review! I’m so happy to hear that you’re loving your Foldie Travel Bags and that you’re impressed with the quality, space, and delivery.

We truly appreciate your support and recommendation. Thank you for choosing The Foldie, and we hope your bags make many great journeys with you! 😊

Jana

Rated 2 out of 5 stars

The bag is good

The bag is good, but the company itself is terrible to deal with when it comes to issues with shipping.
The 1st time I ordered from them , the driver took it to the wrong house. I saw it in the pictures . I had no idea where the house was. I contacted them for help and they could do nothing because item was delivered. I had to walk around the streets to match up the front of the house that was in the pictures. I finally found the house hours later.

2nd time I ordered, my tracking number wasn’t working. Kept coming up saying try again later. I kept trying for over 1 week and still not working. I contacted them and they told me they checked on there end and it had been past onto my local driver and should arrive soon. I asked if I could have a tracking number that worked, and all I got back from them was an email saying
“ like I said before, it has been past onto a local driver and will arrive soon.” 1 week after that email and I’m still waiting.
TERRIBLE CUSTOMER SERVICE

28 July 2026
Unprompted review
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Reply from The Foldie

Hi Mel,

Thank you for sharing your feedback. I’m glad to hear that you’re happy with the Foldie bag itself, but I’m sorry that your delivery experiences have been frustrating.

I understand how disappointing it is when tracking updates are delayed or when a parcel doesn’t move as expected. In both cases, our team assisted with tracking updates and followed up with the courier to help locate and progress your deliveries.

We truly appreciate your patience and your feedback, as it helps us improve both our service and the delivery experience.

Jana

Rated 5 out of 5 stars

Everyone Loves THEIR GIFTS!

Everything Fits Nicely in the sturdy and colorful bags!

27 July 2026
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Reply from The Foldie

Hi Tat,

Thank you so much for your lovely review! I’m so happy to hear that everyone is enjoying their Foldie gifts and that the bags are fitting everything they need.

Thank you for your support and for choosing The Foldie! 😊

Jana

Rated 5 out of 5 stars

Couldn't be happier with the Foldie…

Couldn't be happier with the Foldie products.Bought pretty many for daughters and granddaughters and they all were amazing.

1 December 2025
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Reply from The Foldie

Hi,

Thank you so much for your wonderful review! I’m so happy to hear that you and your daughters and granddaughters are all enjoying your Foldies.

We truly appreciate your support and are so grateful to be part of your family’s travels. Thank you for choosing The Foldie! 😊

Jana

Rated 1 out of 5 stars

Appalling service and quality

Appalling service.

My first mistake was to order via social
Media…the bag is not what it looks like.. I have had better value from a bag that cost 1/2 the price.

There was no option to request different delivery time ie an express, and at time of order it did not state it would take 5 working days… had I known this I would have not bothered because it wouldn’t have arrived before my trip that I was purchasing it for.

No where in the order did it state it was a US based company and any returns would have be returned to the US at your own cost. From the UK that is a considerable cost. The website states ‘easy returns’ !

The customer service is poor at best, for what is essentially cheap tat from China…
USE THIS COMPANY AT YOUR OWN RISK ⚠️

27 July 2026
Unprompted review
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Reply from The Foldie

Hi Julie,

I’m sorry to hear that your experience with The Foldie did not meet your expectations. I understand how disappointing it was that your bag arrived after your trip and that this caused frustration.

I can see that our team was in contact with you and worked with you regarding your concerns. We truly appreciate your feedback and will continue working on improving the clarity of our delivery and returns information.

Thank you for sharing your experience.

Jana

Rated 5 out of 5 stars

Fabulous foldies!

I've ordered five foldies. They are built sturdy. Seems are strong. Zippers are strong. With so many colors available, I purchase them for gifts. Every recipient has loved them. Everyone needs a good weekend bag or carry-on bag. For a carry-on
piece you can bring everything you need. Plenty of room. And the soft, pliable construction makes them perfect to put under your seat.

15 July 2026
Unprompted review
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Reply from The Foldie

Hi Rene,

Thank you so much for your fantastic review! I’m so happy to hear that you’ve purchased multiple Foldies and that they’ve been loved by you and your gift recipients.

It’s wonderful to hear that you’re enjoying the quality, space, and travel-friendly design of our bags. Thank you for your continued support and for choosing The Foldie! 😊

Jana

Rated 5 out of 5 stars

The Foldie sling bag is amazing

The Foldie sling bag is amazing. It holds so much and 100%secure
Also it carries all the stuff you need for walking your Dog
I even sent one to my friend in Tokyo!

25 July 2026
Unprompted review
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Reply from The Foldie

Hi Susan,

Thank you so much for your wonderful review! I’m so happy to hear that you’re loving your Foldie Sling Bag and that it’s perfect for everyday use—even dog walks!

It’s amazing to hear you even sent one to your friend in Tokyo. Thank you for your support and for choosing The Foldie! 😊

Jana

Rated 5 out of 5 stars

I ordered a set for me and I loved it…

I ordered a set for me and I loved it so much that I decided to purchase another one for me and 3 more sets to give as Christmas gifts. They were so happy with their Foldie. My friends never heard of the Foldie, until they received their set. They have used their Foldie and said that they are so happy with their Foldie. I have used my Foldie a few times already. I am thinking of ordering another set to my sister for the holidays. She fell in love with mine.

11 August 2025
Unprompted review
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Reply from The Foldie

Hi Lillian,

Thank you so much for your wonderful review! I’m so happy to hear that you’ve been enjoying your Foldie and that your friends and family have loved receiving them as gifts too.

Thank you for sharing The Foldie with your loved ones and for your continued support. It truly means a lot! 😊

Jana

Rated 5 out of 5 stars

Love ❤️ these bags I have several for…

Love ❤️ these bags I have several for myself and they make amazing Pressies for my friends
Love all the colour choices, the only issue I have is when you change your suitcase colour you have to buy more to match x
I did have an issue with a zip, customer service was amazing they went out of their way to help then replaced the bag free of charge

9 July 2026
Unprompted review
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Reply from The Foldie

Hi Lesley,

Thank you so much for your wonderful review! I'm so happy to hear that you love your Foldies and that they've made such great gifts for your friends.

It's also great to hear that our customer service team was able to help and get your bag replaced. Thank you for your kind words and continued support—we truly appreciate it! 😊

Jana

Rated 1 out of 5 stars

CHARGED ME 2X I DID NOT ORDER 2 SETS BANK HAS BEEN NOTIFIED

They claim that I put the order in twice and thAT IT IS ON THE WAY I DID NOT AND THEY CHARGED MY CREDIT CARD 2X LIKE I TOLD YOU I DID NOT ORDER 2 SETS OF 2 I CERTAINLY WOULDN'T ORDER PINK AND BLUE TWICE I DID NOT ORDER 2 SETS OF 2 CHASE BANK HAS BEEN NOTIFIED

18 July 2026
Unprompted review
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Reply from The Foldie

Hi Roberta,

I’m sorry to hear you’ve been charged twice. We requested your order details through Trustpilot but haven’t received a response, so we haven’t been able to identify the orders. Please reply with your order number or the email address used at checkout so we can investigate this properly.

Jana

Rated 4 out of 5 stars

Great communication

Great communication, delivery good. Very pleased with item. Wanted a light weight bag this is perfect.
Would have given 5 star but it says on label remove cross body strap before washing but there's no way to do this unless I undo all the stitching which would ruin the bag.
I'll be ordering more.

21 July 2026
Unprompted review
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Reply from The Foldie

Hi Mrs D,

Thank you so much for your lovely review! I'm so happy to hear that you're pleased with your Foldie and that it's the perfect lightweight bag for you.

Regarding the shoulder strap, it can be removed by unclipping the swivel hooks from the side loops on the bag—there's no need to undo any stitching. I hope that helps! 😊

Thank you for your support, and I look forward to your next order!

Jana

Rated 1 out of 5 stars

I purchased the "red" Travel Bag

I purchased the "red" Travel Bag, and the "red" Sling Bag. When they arrived, their color was "rust". I hate rust. I want to return these ASAP. Thank you. I believe these are the order #'s. (the bags were not used) the Sling Bag # 1229065 January '26, and the Travel Bag # can't find. I'm not sure of the order date. Thank you.

8 April 2026
Unprompted review
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Reply from The Foldie

Hi Stephanie,

I’m sorry to hear that the color of the bags wasn’t what you expected. I can see that you contacted us previously, and we replied asking for your order number so we could assist further, but unfortunately we didn’t receive a response.

I’ll follow up with you directly by email to see how I can help. Thank you for bringing this to our attention.

Jana

Rated 5 out of 5 stars

I like to travel and the colors are fun

I like to travel and I thought the colorful designs were well thought out. I have purchased multiple sets and individual items for myself and family members. I have used my foldie(s) on trips to Italy and around the country, Scotland and the States.

1 March 2026
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Reply from The Foldie

Hi Suzanne,

Thank you so much for your wonderful review! I'm so happy to hear that your Foldies have joined you on trips to Italy, Scotland, and around the States.

It's great to know you've enjoyed the colorful designs and have shared them with your family as well. Thank you for your continued support and for choosing The Foldie! 😊

Jana

Rated 5 out of 5 stars

This is my favorite travel bag

This is my favorite travel bag. I love that you can extend it with a zipper when needed. It is light weight with many little pockets to store things. I have bought several for gifts!

21 July 2026
Unprompted review
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Reply from The Foldie

Hi Laura,

Thank you so much for your wonderful review! I'm so happy to hear that the Foldie has become your favorite travel bag and that you're enjoying its lightweight design, expandable space, and handy pockets.

It’s also wonderful to hear that you've purchased several as gifts. Thank you for your continued support and for choosing The Foldie! 😊

Jana

Rated 5 out of 5 stars

Very good customer service…

When my sling bag arrived it was slightly damaged. I contacted the company who replaced the item within 5 days. The customer service was very good.

21 July 2026
Unprompted review
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Reply from The Foldie

Hi Julie,

Thank you so much for your wonderful review! I'm sorry that your sling bag arrived with an issue, but I'm so glad we were able to replace it quickly and that you were happy with the service you received.

Thank you for your kind words and for choosing The Foldie. We truly appreciate your support! 😊

Jana

Rated 5 out of 5 stars

Brilliant bags - great size and storage

Brilliant bags! Bought two sling bags and two of the big shoulder / beach bags. So great for travelling! So practical, they both takes loads of things and have great storage. Love all the compartments and zipped sections. The sling bag is the perfect size for a day out and love how secure it is with its anti pickpocketing feature. The big bags are fabulous size and I love the expanding pocket at the bottom. Stylish and fab colours. So pleased with the purchase! And have now bought two more for my teenager and my mum.

20 July 2026
Unprompted review
The Foldie  logo

Reply from The Foldie

Hi Ana,

Thank you so much for your wonderful review! I'm so happy to hear that you're loving your Sling Bags and Travel Bags and that they've been so useful for your travels.

Thank you for your continued support and for sharing The Foldie with your family. It truly means a lot! 😊

Jana

Rated 2 out of 5 stars

Stiff, unwieldy and uncomfortable

I am disappointed in the foodie, it is stiff and unwieldy. The strap is so uncomfortable to wear. I shan’t be using the bag.

29 June 2026
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Reply from The Foldie

Hi Maria,

I'm sorry to hear that the Foldie didn't meet your expectations. I understand your disappointment, especially if you found it uncomfortable to use.

I'd like to learn a little more about your experience, so I'll reach out to you by email to see if there's anything I can do to help. Thank you for taking the time to share your feedback.

Jana

Rated 5 out of 5 stars

Best in this Class

I have many, many"carry-on, personal items" in my luggage room. Too many. I just purchased a FOLDIE bag and it is the best in class. Very spacious, lightweight, expandable, and easily stores flat. The materials are really high-end; the shoulder strap really does the job intended. The bag does not sway off the shoulder. It stays put. I have two and plan to gift at least 3 more to my travel buddies. Best on the market and reasonably priced as well.

18 July 2026
Unprompted review
The Foldie  logo

Reply from The Foldie

Hi Susan,

Thank you so much for your fantastic review! I'm so happy to hear that your Foldie stands out as your favorite travel bag and that you're enjoying its spacious design, quality, and comfort.

It’s wonderful to hear you're planning to gift more to your travel buddies. Thank you for your support and for choosing The Foldie! 😊

Jana

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