Your quality has dramatically reduced. Idk if it’s a cost cutting measure or what has happened. It’s a shame because I used to like purchasing going out dresses from your company years ago, back when... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We read the review here first and seems it’s safe to shop from them. We purchased two dresses and paid for express shipping with 2-4 business days. But the parcel didn’t arrive until the 6th day, whic... See more
Clothes can be hit or miss with the quality, but the customer service was great at resolving an issue with my return. Would try shopping here again since I don’t fear losing my money on a couple bad i... See more
Company replied
Stay away from this company! Pre ordered some dresses for my daughters ball - initially it was continually delayed but now I’m not even receiving any reminders or updates and still have not a... See more
Company replied
Company details
Information provided by various external sources
Melbourne based boutique clothing store with free express shipping Australia wide for all girls and womens clothing and fashion items. Fast delivery, best price
Contact info
Australia
- thatssofetch.com.au
2.8
Average
1K reviews
Replied to 65% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from THATS SO FETCH
Hi Beth,
Thank you so much for your kind words! We're so glad to hear you had a great experience with our team.
Providing amazing service is always our goal, and your feedback means a lot to us.
Kind regards,
Thats So Fetch x
No return for refund
No return for refund. Store credit only and to make it worse you’ll have to pay extra for shipping for your return instead of just deducting from the your credit. Please consider just deduct that from your refund credit. Their clothing quality is meh. Sizing way too big. I ordered extra small and it’s still gigantic on me. Bought twice and disappointed both times. Will never buy from them again.
9 May 2025
Unprompted review
Reply from THATS SO FETCH
Hi Tina,
We’re sorry to hear you’ve been disappointed with your recent orders. We want to help resolve any issues you’re experiencing.
We’ve checked our records and it looks like you haven’t reached out to our customer service team directly yet. We’d really encourage you to get in touch with us so we can assist you personally and work towards the best possible solution.
Regarding returns, our policy is to offer store credit for returned items, and unfortunately, return shipping costs are currently the responsibility of the customer. We truly appreciate your feedback about sizing and quality, and we’re always looking to improve.
Please don’t hesitate to contact us — we’re here to help!
Kind regards,
That’s So Fetch x
My disappointment with the handling of…
My disappointment with the handling of my order with this company was the worst which i placed on April 15th.Despite being informed on April 16th that my order had been shipped, I received conflicting information on April 24th stating that duty fees and taxes were required for delivery.I was unable to get clarification on how to pay, the courier, or a tracking number from your customer service.I discovered that SEKO Logistics was the courier after finally getting through to the Customer Service and they had told me SEKO had sent me an email regarding the duty fees but when I had rang SEKO they hadn't been in touch with the company regarding that situation and they also confirmed that no fees were due upon arrival in the UK.I received my parcel just 3 days before the wedding thankfully but that was without paying any additional charges.The inaccurate information provided by your company caused unnecessary stress and concern, as I was under time to receive the order for a wedding. The only advice i could give to the company is to improve its communication and provide accurate information to customers in the future.
15 April 2025
Unprompted review
Reply from THATS SO FETCH
Hi Sophie,
Thank you for sharing your experience with us, and we’re truly sorry for the confusion and stress caused around your order and the duty fees. We completely understand how important timely and accurate communication is, especially with an event as significant as a wedding.
Unfortunately, your order was placed and shipped on April 16th, but during this period, we had multiple public holidays for Easter and Anzac Day, which affected processing and communication times. We sincerely apologise for any inconvenience this caused.
We appreciate your feedback and are actively working to improve our communication processes to ensure clearer, more consistent updates for our customers in the future.
We’re glad to hear your parcel arrived in time, and we hope despite the difficulties, you were able to enjoy for the wedding.
Thank you again for your patience and understanding.
Kind regards,
That’s So Fetch x
nicest most helpful staff ever
nicest most helpful staff ever! postage is so quick
9 May 2025
Unprompted review
Reply from THATS SO FETCH
Hi Angel,
Thank you so much for your lovely words! We’re thrilled to hear you found our team helpful and that your order arrived quickly.
We really appreciate your support and look forward to shopping with you again soon!
Kind regards,
That’s So Fetch x
Great clothing and amazing customer…
Great clothing and amazing customer experience spoke to head office and they were so easy to fix any issues I had great team and will always shop with that’s so fetch !!!!
7 May 2025
Unprompted review
Reply from THATS SO FETCH
Hi Anna,
Thank you so much for your wonderful feedback! We’re thrilled to hear you had a great experience with our team and that we could help resolve your issues quickly.
We truly appreciate your support and can’t wait to welcome you back to shop with That’s So Fetch again soon!
Kind regards,
Thats So Fetch x
Super Service!
I bought some items to be shipped to Denmark and had missed the issue with added customs. Customer services were incredibly helpful and in the end refunded half the customs fees which was a really nice touch. It does take them a while to reply - I believe they are based in Australia so naturally there will be a delay. All in all it was a good experience - but only because they follow through with you to ensure there is a happy outcome. The outfit was amazing and my daughter loves it! Thank you That’s So Fetch!
5 May 2025
Unprompted review
Reply from THATS SO FETCH
Hi Ditte,
Thank you so much for your kind words! We’re really glad to hear that your daughter loves her outfit and that we could help make the customs situation a little easier for you.
We appreciate your understanding regarding our response times and are always working to improve. Your happiness means everything to us, and we’re so pleased we could follow through to find a positive outcome.
Thanks again for shopping with That’s So Fetch — we hope to see you again soon!
Kind regards,
That’s So Fetch x
Poor delivery times and customer service
Twice now I have ordered from them. And twice the order has arrived much later than expected! When you email them, it can take days for a reply. They advertised expected delivery times but never achieve these. They should review what’s on their website, and set expectations appropriately, and also review their carriers!
3 May 2025
Unprompted review
Reply from THATS SO FETCH
Hi Jacqueline,
Thank you for your feedback, and we’re really sorry to hear about the delays you experienced — we understand how frustrating that can be.
Sometimes unexpected delays can happen with carriers beyond our control, but we truly appreciate your patience. We’re pleased to let you know that we now have a UK warehouse, and we’re working hard to stock all our best-selling styles there to offer faster shipping times for our UK customers.
We’re continuously reviewing our delivery estimates and carrier partnerships to improve the experience, and your feedback helps us in that process.
Thanks again for reaching out, and we hope to provide you with a smoother experience next time.
Kind regards,
That’s So Fetch x
Awful
Awful! Dress is poor quality I’m a 10/12 so I ordered a size 12 and can’t even zip it up!
I’m also only 4ft 10 and the dress doesn’t even cover my backside! Will be sending back first thing on Monday. So disappointing
26 April 2025
Unprompted review
Reply from THATS SO FETCH
Hi Sian,
We’re so sorry to hear the dress didn’t fit as expected — we completely understand how frustrating that must be and we truly appreciate your feedback.
We’ve had a look into your order and it seems you haven’t yet reached out or started a return, so our customer service team will be in touch shortly to assist and help make the process as easy as possible for you.
Thanks again for taking the time to share your experience — we’re always working to improve.
Kind regards,
That’s So Fetch xx
I ordered several dresses for a…
I ordered several dresses for a wedding, but the quality was extremely poor—cheap material and completely inaccurate sizing. I didn’t realize they only offer store credit, but decided to give them another shot. I ordered one dress and two tops, sizing down based on my first order. I’m typically a size 12/14, but the dress came too big and the tops were way too small.
I’ve contacted customer service regarding a refund, especially since I’ve already paid return shipping fees multiple times, but haven’t received any response.
Also when I tried to send back the new items after I paid it won’t even recognise the order.
Avoid this company—terrible quality, inconsistent sizing, and zero customer support.
26 April 2025
Unprompted review
Reply from THATS SO FETCH
Hi Stephanie,
We’re really sorry to hear about your experience and understand how frustrating this must have been. We always aim to provide accurate sizing and quality, so we’re disappointed to hear we’ve missed the mark here.
We’ve looked into your order and can see that has been resolved for you. If you're still having any issues or need further help, please don’t hesitate to reach out — we’re here to support you.
Kind regards,
That’s So Fetch x
2nd time I have ordered from this…
2nd time I have ordered from this company (as I forgot I had ordered from there before!) first time the dress was damaged and after endless emails they eventually gave me a refund.
I received the 2nd dress yesterday and the stitching hasn’t been finished, cotton is hanging off the dress where it hasn’t been stiched properly. I have emailed them and currently waiting for a reply! Can’t believe I have ordered from this awful site again
24 April 2025
Unprompted review
Reply from THATS SO FETCH
Hi Helena
We’re really sorry to hear about your experience and completely understand your frustration. That’s certainly not the standard we aim to deliver.
We’ve looked into this for you and can confirm that your refund has been processed for this order. We truly appreciate your patience, and we’re sorry again for the inconvenience caused.
If there’s anything more we can do to help, please don’t hesitate to reach out.
Kind regards,
That’s So Fetch x
I've had a great experience shopping…
I've had a great experience shopping with That's So Fetch! and their customer service has been exceptional. I’ve ordered several times now, and on the rare occasion there’s been an issue, they’ve gone above and beyond to resolve it. I Highly recommend them for both the quality of their products and their service! I very rarely write reviews but I felt that they really deserved my feedback. Thank you.
1 April 2025
Unprompted review
Reply from THATS SO FETCH
Hi Cara,
Thank you so much for your kind words! We’re absolutely thrilled to hear that you’ve had such a great experience shopping with us and that our customer service team has been able to support you when needed.
It truly means the world to us that you took the time to leave a review — especially since you don’t usually write them! Your support and recommendation mean everything, and we can’t wait to have you shop with us again soon.
Much love,
That’s So Fetch x
Do not buy from here they will not…
Do not buy from here they will not refund you back your money
20 April 2025
Unprompted review
Reply from THATS SO FETCH
Hi Louise,
We’re really sorry to hear you are unhappy, We’ve reviewed your order and can see that we assisted with your return and issued you a store credit in line with our returns policy. This credit has since been used on a new order.
If there’s anything else we can do to help, please don’t hesitate to reach out — we’re always here to assist.
Kind regards,
That’s So Fetch x
Scam
I ordered two dresses for ladies day.
Both of these were of unacceptable quality. I decided with me ordering last minute I would keep one dress anyway and return the other. Upon returning one of the dresses I was sent a credit note. When asking for a refund I was back and two with emails and was sent the same messages back over and over. Then I added the order number, dress names and everything and still had nothing other than ‘ can you please tell me what your returning’ even though in each email I had specified. Since then I’ve added I want to return the second dress which they said they would send me a shipping label, which they have not. So now I’m stuck with another dress I don’t want which is fault and the other dress I’ve returned but they’ve not refunded so I’m £100+ out of pocket. It seems it is a bit of a scam, they lead you to believe you’ll get your money back but you never will. Would stay away!
10 March 2025
Unprompted review
Reply from THATS SO FETCH
Hi Eloise,
We’re really sorry to hear you’ve had a disappointing experience — that’s never what we want for our customers.
We’ve looked into this for you and can see that we’ve assisted with your return and that your refund has now been processed. If there’s anything else we can do to help or clarify, please don’t hesitate to get in touch.
Warm regards,
That’s So Fetch x
The best!
I currently live in a dorm hall and something had happened where it got returned back to THATSOFETCH. I opened the live chat and within 24 they fixed the situation and shipped it back without an issue. I really appreciate this! one thing, they should add a number to call but I understand why they don’t. Still very helpful and very nice!!
15 April 2025
Unprompted review
Reply from THATS SO FETCH
Hi Faith,
Thanks so much for your kind review and understanding. We are so glad we could get this resolved for you and hope you love your order.
Thanks again,
Thats So Fetch x
A++++++ service
A++++++ service. Girls are very helpful. Awesome! Thanks 🙏
11 April 2025
Unprompted review
Reply from THATS SO FETCH
Hey There :)
Thanks so much for taking the time to leave a review with us.
We are so thrilled you have loved your experience with us.
Thanks again,
Thats So Fetch x x
Breeze Maxi Skirt - sizing is not accurate
I’m so disappointed, after paying a ridiculous delivery fee where the delivery was not speedy my order arrived. I ordered my usual size with every clothing company and when the skirt arrived it was very big, it’s definitely more the next size up so instead of being mid rise it’s just dropping around my waist, spoiling the full look. The skirt was not cheap so I emailed customer service explaining their sizes are way off but not advertised to size down, I would like an exchange to the next size down but I am not prepared to pay a return fee or another delivery fee when this is absolutely no fault of my own. Customer service were terrible and had clearly not read my email and just send the generic how to return response. Please read it again, I want an exchange to the smaller size but not paying return or another delivery fee.
14 April 2025
Unprompted review
Reply from THATS SO FETCH
Hi Kelly,
Thank you for your feedback, and we're really sorry to hear about your disappointment with your recent experience.
We completely understand how frustrating it can be when sizing.
As part of our returns policy, we do charge a flat rate for all returns to cover handling and processing. However, we can see that your exchange request has now been processed and the new size has been delivered as per your request — we hope this one is a much better fit!
Warm regards,
That’s So Fetch x
Cheap Fabric - No Refunds
I ordered a dress in two sizes, to see what would fit best. On arrival, I was so let down with the quality of material used! Dresses were almost £70 each.
Raised concerns with customer service to me advised that they only offer store credit - why would I want to spend MORE money with a company who charge high end prices and use cheap fabric.
15 April 2025
Unprompted review
Don’t buy
Don’t buy, ordered a dress a month ago and hasn’t even arrived. Emailed them multiple times asking for a refund, and they’re not giving me one. Just sent emails back not even making sense. My parcel is still missing and no refund given, Edit: i know it’s lost but you didn’t give me a refund?
14 April 2025
Unprompted review
Reply from THATS SO FETCH
Hi Hollie,
We are so sorry to hear you never received your order. Unfortunately there can be issues with the postal service and I can see your package has been marked as Lost in Transit so our customer service team has reached out to offer a resolution for this.
Kind regards,
Thats So Fetch x
Great Customer Service
I initially had an issue with import tax fees, as I hadn’t realized that the displayed price in euros didn’t include TVA. I ended up paying more than expected on import, but That’s So Fetch was really understanding. Their customer service was super helpful and even refunded me half of the amount I paid. Really appreciate how kind and responsive they were.
7 April 2025
Unprompted review
Reply from THATS SO FETCH
Hi Yanisa,
Thanks so much for your kind review and understanding. We truly understand how frustrating the extra cost is but are so happy we could help and are working around the clock to have the better service for our UK customers.
Thanks again,
Thats So Fetch x
Very good communication from the AU…
Very good communication from the AU team, very helpful and the dresses i ordered were very good quality!
7 April 2025
Unprompted review
Reply from THATS SO FETCH
Hi Sarah,
Thanks so much for your kind review. We love to help our customers and are so happy you have loved your dresses.
Thanks again,
Thats So Fetch xx
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