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Review summary

Created with AI, based on recent reviews

Looking at 978 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product's quality, noting that the hair feels natural and soft. Many people highlight the excellent customer service, mentioning quick responses and helpful assistance with color matching and exchanges. Reviewers also appreciate the user experience, finding the products easy to install and comfortable to wear, with many achieving a perfect color match. However, some customers were dissatisfied with their orders, experiencing issues with color accuracy despite using the company's matching service. A few other people also felt that the product quality was poor, describing it as tangling easily or appearing like a wig. There were also occasional complaints about the customer service being unresponsive or unhelpful in resolving return issues.

What people talk about most

Product

Reviewers highlight positive aspects of the product, particularly praising the perfect color match and... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the great hair quality, noting that... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the helpfulness and... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the product easy... See more

Order

People report ambiguous experiences with their orders. Some customers experienced significant delays,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

They went above and beyond to make my experience great. The color that I ordered was a lot different than what I expected, and they resent a more appropriate color match (my hair is grey -not white a... See more

Rated 4 out of 5 stars

The hair quality exceeded my expectations. The curly one does not style out well so far, but I have only tried once. The shipping was also longer than 2 weeks, but I would say worth the wait! It is fu... See more

Rated 4 out of 5 stars

I got mine but couldn’t figure out how to get them in using the clips. I practiced and figured it out and now I’m loving them. I am getting my hair colored to match them next week so I’m sure they’ll... See more

Rated 5 out of 5 stars

I was bummed when I realized I got the length all wrong however customer service helped right away! I’m loving my halos (I have the 18” and the 14”) and have been getting so many compliments! I just h... See more


4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

THE BEST- Both Product and Customer Service!

I cannot say enough good things about this company! #1 The color match is AMAZING! My husband and I could not tell which was my hair and which was the extension hair, once it was in place! The hair is a very good quality, in addition to the fabulous color match. One of the halo wires was missing a comb, so I contacted customer service to request a new wire. Their.response was to advise me they would send 2 new full halo extensions in any length I wanted with no need to return the ones they had sent. The customer service reps for this company are top notch! Never, in all my online shopping have I ever experienced such professional and caring customer service reps, which says a lot about the company. You cannot go wrong with this company. I would give them 10 stars if I could! After my experience shopping with them, I would never shop anywhere else for halos! A++++++ for doing things RIGHT!

13 April 2026
Unprompted review
Rated 5 out of 5 stars

I was bummed when I realized I got the…

I was bummed when I realized I got the length all wrong however customer service helped right away! I’m loving my halos (I have the 18” and the 14”) and have been getting so many compliments! I just had my 62nd birthday on April 2 and absolutely love the feeling I get with longer hair.

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Great company

I have to say out of all of the sites I use to order halos or even extensions this company is the only one that actually responds immediately or even almost immediately. My hair color match was off and they replaced my Halo free of charge with the color match I requested.
So I will be using them moving forward and highly recommend them.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

I had to exchange my beautiful hair…

I had to exchange my beautiful hair pieces because they looked unnaturally long so customer service responded immediately and walked me through the process to get what I wanted. I got the replacement about a week and a half later, maybe two weeks. They are awesome! Not only that but the quality of the hair pieces is beautiful.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

A great alternative to putting your…

A great alternative to putting your hair through the pain and damage and expense of weave in extensions, who needs that? Easy to use, takes 2 minutes to put in. So many color choices and I was able to pick my exact match using my laptop, how crazy is that. Highly recommend this product.

10 April 2026
Unprompted review

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