I have been trying to reach Textlocal's customer support for over a week now, but there has been no response despite calling more than 20 times. Their email replies simply state that the issue is reso... See more
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I was skeptical at beginning as I was not sure what CS support I may get TextLocal India and their team member Rakeshji surprised me he guided me from scratch the process was simplified my understa... See more
Textlocal is the best one stop solution with great support and sales team I have seen in my carrier. I personally feel they are rich in ensuring the quality messages being delivered to the end u... See more
Company replied
We are struggling to send SMS from our mail box to end users through the registered template. Textlocal support team (Ms. Divya) helped us resolving the template related issues. She is patient enoug... See more
Company replied
Company details
- Telecommunications Service Provider
- also in
- Direct Mail Advertising
- Internet Marketing Service
- Online Marketing Agency
- Software Company
Written by the company
Textlocal is the #1 business SMS product with over 2,25,000 enterprise customers. Whether you are a local grocery shop sending 20 messages or a global brand transmitting 10,00,000 personalized texts, Textlocal provides everything you need for your mobile communications. We assure maximum returns for your SMS campaigns with our easy and powerful features, best-in-class delivery and fanatic customer support. We also support a host of enterprise-features, including our comprehensive APIs (Please visit: http://api.textlocal.in/docs/) multi-user accounts, role restrictions, locked templates, audit trails, bespoke integrations, data management and much more! Just ask and our experts will be happy to answer any of your questions.
Contact info
Plot No.770, Road No.44, Jubilee Hills, 500033, Hyderabad, India
- +919502195021
- support@textlocal.in
- textlocal.in
4.4
Excellent
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We are struggling to send SMS from our…
We are struggling to send SMS from our mail box to end users through the registered template. Textlocal support team (Ms. Divya) helped us resolving the template related issues. She is patient enough to understand our technical issues and resolved them patiently.
15 July 2023
Unprompted review
Reply from Textlocal.in
Hi there,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
Reply from Textlocal.in
Hi there,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
Good Service
9 July 2023
Reply from Textlocal.in
Hi there,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
5* Rating you deserve excellent service
24 June 2023
Reply from Textlocal.in
Hi Team Cinebazzar,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
Everything fast and user friendly.
15 June 2023
Reply from Textlocal.in
Hi Team Everywhere Infonet,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
Reply from Textlocal.in
Hi Vikas,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
Reply from Textlocal.in
Hi Bhavana Healthcare team,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
Price is high compared to other websites
4 June 2023
Reply from Textlocal.in
Hi Cable TV team,
We value your long-standing patronage of over 5 years and want to address your concerns.
Our pricing system incorporates a built-in discount structure, ensuring that the higher bundles you purchase from us, the better price per SMS you receive. Moreover, we want to emphasize that our pricing is a reflection of the value we provide. To gain a better understanding of how Textlocal compares to other websites, please see: https://www.textlocal.in/textlocal-vs-other-bulk-sms-providers/
We want to understand what went wrong. We made attempts to reach out to you to discuss the matter further and find a resolution, but unfortunately, we were unable to connect with you. We kindly request that you reach out to us at your earliest convenience so that we can better understand your needs.
Thanks,
Team Textlocal
Please Drop Down your prices.
28 May 2023
Reply from Textlocal.in
Hi Fateh and team,
We appreciate your business over the past 5 years and want to understand the concerns you have about our pricing system.
We want to assure you that our pricing competitive. We offer a built-in discount structure, so the higher bundle you purchase, the lower the price per SMS. To gain a better understanding of how Textlocal compares to other websites, please see: https://www.textlocal.in/textlocal-vs-other-bulk-sms-providers
We would like to understand your specific concerns so that we can address them. We kindly request that you contact us at your earliest convenience so that we can resolve this issue.
Thank you for your time and consideration.
Thanks,
Team Textlocal
Good interface easy to use
Good interface easy to use. Wish they could comeup with a dedicated android app
26 May 2023
Reply from Textlocal.in
Hi Dr. Ashwin,
Thank you for your positive feedback! We appreciate your suggestion and will consider your feedback for better user experience.
Thanks,
Team Textlocal
Reply from Textlocal.in
Hi Yash and the Homafy Team,
Your long-standing patronage of over 3 years is highly valued, and we want to address any concerns you may have.
We want to assure you that our pricing reflects the value we bring to the table. To provide you with a comprehensive understanding of how Textlocal compares with other companies, we have prepared a comparison. Please take a moment to explore the following link: https://www.textlocal.in/textlocal-vs-other-bulk-sms-providers/. It highlights the distinctive benefits and advantages you gain by choosing Textlocal.
We made attempts to reach out to you to discuss the matter further and find a resolution, but we were unable to contact you. To better understand your needs, we kindly request you to reach out to us at your earliest convenience.
Thanks,
Team Textlocal
Rakeshji helped me in getting dlt and…
Rakeshji helped me in getting dlt and other services - his knowledge was excellent and very supportive
4 May 2023
Unprompted review
Reply from Textlocal.in
Hi Sachin,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
I am not happy with your services…
I am not happy with your services because the 10000 messages bucket emptied too fast.
23 April 2023
Reply from Textlocal.in
Hi there,
So sorry to hear you've had issues. Our support team are always on hand to help if you'd like to give us a call.
Thanks,
Team Textlocal
Reply from Textlocal.in
Hi Nidhi,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
A very helpful team and good service…
A very helpful team and good service overall
and was helped by Mr. Rawani today
14 April 2023
Unprompted review
Reply from Textlocal.in
Hi there,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
The best part about your app is that we…
The best part about your app is that we can use Excel to send messages and that's what I like about this a lot.
Thanks for keeping it simple for people like us who cannot use API's.
13 April 2023
Reply from Textlocal.in
Hi Raghav,
Thank you for the positive review. We are glad to know you found our product convenient and easy to use.
Thanks,
Team Textlocal
Pleasant experience
4 April 2023
Reply from Textlocal.in
Hi there,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
Support is the key
The support is good and platform is reliable. I am using it for a long time never moved even for better rate!
30 March 2023
Reply from Textlocal.in
Hi Indranil,
Thank you for the positive review. We appreciate your long-standing patronage and your support for our product!
Thanks,
Team Textlocal
Great support
14 March 2023
Reply from Textlocal.in
Hi there,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
Support team is very active and Quick…
Support team is very active and Quick responsive to give complete solution for any of the concerns.
27 February 2023
Unprompted review
Reply from Textlocal.in
Hi there,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
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