Tessa Alliance Reviews 

300
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 135 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the advisers are exceptionally patient, thoroughly knowledgeable, and completely free of any pushiness when explaining complex insurance options. People find the entire process remarkably smooth and completely stress-free from the very first contact. Consumers truly appreciate the personalized support and clear guidance provided during the transition between suppliers. Reviewers also point out significant financial savings, noting that tailored policies are secured at much lower costs than previous renewals. Clients feel confident in their final choices and strongly recommend these professional broker services for future healthcare needs.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, extensive product... See more

Service

People report positive experiences with service, highlighting exceptional support and guidance when finding... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that representatives are attentive,... See more

Price

Users describe positive interactions with price, noting that advisors successfully found competitive policies... See more

Customer communications

Reviewers highlight positive aspects of contact, expressing great satisfaction with the helpful and detailed... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After a bad few weeks with NHS, the service here was a massive dose of fresh air in this area of business. Absolute top quality, clear, layman communication and honest appraisal of pros and cons of va... See more

Rated 5 out of 5 stars

If you are looking for a company to help you journey through the health insurance world do not go any further. Aaron Jones from Tessa Alliance guided me through the changeover from my old cover which... See more

Rated 5 out of 5 stars

We were given Zain’s name by a relative who recommended him and we were not disappointed. He was vey helpful and knowledgeable and was able to find the right health policy which covered our needs. He... See more

Rated 5 out of 5 stars

The thought of changing providers had stopped me doing so earlier, because of the hassle involved. However, from the first contact with Aaron, I knew this wouldn't be the case with Tessa Alliance. A... See more


Company details

  1. Health Insurance Agency
  2. Insurance Agency
  3. Insurance Broker
  4. Life Insurance Agency
  5. Physician Referral Service
  6. Wellness Program

Written by the company

Tessa Alliance specialises in comparing health insurance plans. We're always committed to doing right by our customers and see them as the core of our business. Our approach to the comparison of health insurance never involves being pushy and hard sales tactics are never used. We won’t recommend a plan unless it is in the best interests of our customers. We recognise that each individual has unique healthcare needs. Our mission involves delivering personalised service at every step of the process from initial inquiries to policy selection and ongoing support. Your journey with us is marked by attention to detail and a genuine commitment to your satisfaction.


Contact info

4.9

Excellent

TrustScore 5 out of 5

300 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(300)

129 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We are very impressed with the service…

We are very impressed with the service Tessa Alliance offers as it can be a real challenge to get reliable, clear and unbiased information from Health Insurance Companies, making it very difficult to make accurate comparisons. In particular we would like to thank Zain whose depth of experience and knowledge is superb... which made the decision making process so much easier. His patience, attention to detail and high service level are a real credit to the company!

24 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent guidance by Aaron

If you want to review your current healthcare insurance arrangements or explore private health provision for the first time Tessa Alliance will provide the information you need to make a well informed decision. I had the good fortune to be connected with Aaron Jones who did an excellent job of working with me in an open and collaborative way to help evaluate options tailored to my health situation. His exceptional knowledge of healthcare insurance gives you the assurance that your decision will be the right one. He is both objective and personable and explains everything clearly. The result was a tailored solution at the lowest long-term cost. Tessa Alliance’s value proposition is to prioritise the needs of their customers and provide ongoing managed services support to maximise customer satisfaction. Aaron demonstrates and practices this set of values and I highly recommend his advice and guidance in what is a complex customer journey.

26 September 2025
Unprompted review
Rated 4 out of 5 stars

Zain was very helpful

Zain was very helpful in letting me know my options with regards to the different policies needed for my concerns and also was prompt with his return calls with times set to get my acknowledgments. Prices were given options were given and agreements were made.felt comfortable making my health a priority.

13 August 2025
Unprompted review
Rated 5 out of 5 stars

Five Stars for Zain

Zain was polite, thorough, patient and knowledgeable. Answered all of my questions, explained everything in detail and in a way I totally understood. Zain did not pressure me in anyway. Zain confirmed he would be my ongoing point of contact and would help in every way with any claims going forward if need be. I would totally recommend. Thank you so vey much Zain.

3 September 2025
Unprompted review
Rated 5 out of 5 stars

The minefield of Private Health Insurance

I tend to shy away from this sort of thing unless I am truly impressed which has not happened as much as I should have liked these days. However, having decided to get private health coverage for my wife and myself I reluctantly realized I would have to take a deep dive into the machinations of the private health insurance field.
I got lucky.
I made several calls to brokers but my first turned out to be the best. I spoke with Aaron Jones at Tessa Alliance. Over the course of several weeks as I sloughed through all the documents and asked what I hoped would be all the right questions I was truck with his knowledge and his ability to quickly understand where I was going with my questions and his forthrightness in answering them.
Most importantly, there was no pressure applied. I was not going to be pushed in any event but it never felt that way at any point. This process took several weeks for me to fully understand it but he assistance was invaluable at every step.
In a former life I have close to a thousand employees....I have imagined how it might have been if I had had twenty of them like him. Very impressed.

28 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

I was contacted by Aaron Jones at Tessa Alliance to discuss my options as I sought to navigate the intricacies of this difficult product, namely the private health insurance market. His level of experience with the product was clearly evident as was his knowledge, patience, and his professionalism when advising me. He made sure he understood my individual needs and provided clear explanations of the products he thought best suited for my case. I would highly recommend Aaron and Tessa Alliance to anybody looking to buy/renew their health insurance.

26 August 2025
Unprompted review
Rated 5 out of 5 stars

Zain was very thorough

Zain was very thorough, patient and knowledgeable. Happy to answer all my questions, providing easily understandable answers.
In addition to the policy selected from Aviva (which was recommended from a number of sources, Zain confirned he would be the ongoing point of contact and would handle any claims on my behalf. He was also able to match ‘financial incentives’ offered by other brokers.

28 August 2025
Unprompted review
Rated 5 out of 5 stars

I have had Health Insurance for many…

I have had Health Insurance for many years, but now retired, I find the charges reaching a point where I cannot continue. Being reluctant to withdrawing altogether, I sought advice from Aaron Jones, at Tessa Alliance, who I found most helpful. He understood my position, and carried out a whole market review, finding several reasonable options, which would meet my needs. I accepted a preferred option, and Arron dealt with everything including the closure of my existing scheme. I am happy that my needs have been met, and at reasonable cost. All the work was carried out by Arron, who I found very knowledgeable, and helpful.

26 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service by Daniel

Daniel was knowledgeable, professional, and patient. He took the time to really understand my health insurance needs. I would highly recommend anyone thinking about private healthcare insurance to get in contact with Daniel, you honestly won't be sorry you did!

13 August 2025
Unprompted review
Rated 5 out of 5 stars

Choosing Health Insurance

I contacted Tessa Alliance to obtain information and advice about health insurance and health insurance providers. Aaron Jones responded to my enquiry promptly. He was knowledgeable and extremely helpful, taking the time to provide detailed information and answer all my queries. His advice was also very useful and enabled me to make a more informed decision. I was also pleased to learn of the ongoing support that Tessa Alliance continue to provide clients in managing their health insurance policies and claims.

20 August 2025
Unprompted review
Rated 5 out of 5 stars

Very knowledgeable and helpful advisor

Particular thanks to Aaron who had been extremely helpful, patient and professional. It’s a big decision and he has guided me through the various options and offered his continued support going forward. Highly recommend using this service

19 August 2025
Unprompted review
Rated 5 out of 5 stars

Aron was quick to get to the point on…

Aron was quick to get to the point on different options, clear in his advice and efficient without being pushy. Whilst I of course hope not to need to make a claim ever I feel that if I did, Aron would be a good support in handling a claim for me.

18 August 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional knowledge, understanding and communication

Zain Rameez was exceptional in the way he took time to understand the details of my situation and asked all the right questions. He quickly came up with a recommendation and clearly explained why it was the right choice for me. He had such depth of knowledge of the options I felt confident that I could put my trust in him. I felt completely calm and sure of the decision and so grateful to him for making that possible.

15 August 2025
Unprompted review
Rated 5 out of 5 stars

Zain explained everything so clearly…

Zain explained everything so clearly and without pressure. We have taken his advice and this has resulted in a better policy for considerably less cost. All questions were answered and I have no hesitation in recommending his services.

15 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, clear and informative service from Daniel. Everything was explained thoroughly and he listened patiently before making a recommendation based on our needs. Highly recommended.

13 August 2025
Unprompted review
Rated 5 out of 5 stars

A 5 Star experience

It’s so rare to have a good customer experience these days, even rarer for that experience to be truly excellent. Zain explained everything to me succinctly and showed true professionalism throughout the process, not only saving me a lot of money but also giving me a good understanding of the options, their prices and the factors to bear in mind when deciding on the cover I needed. It was also reassuring to know that Tessa will be there to assist should I need to make a claim under the policy. I’m delighted with the policy and hugely grateful for the advice, professionalism and personable experience I had.

11 August 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service Zain

I had an initial quote by Zain, I then organised a secondary call after returning from holiday.
Everything was explained in a clear and concise manner.
I was frequently asked if I had any questions and did I need further explanation of terms of policy.
Which was brilliant, great people rapport and excellent customer service.
Well done and thank you Zain

11 August 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look