Terra Nova Equipment Reviews 

I ordered the 1g tent pegs for a bikepacking trip from St. Malo to Nice. Unfortunately there was a delay in delivery and I left before they arrived so have been unable to rate the product as I haven’t used them

Great service, good information on parts required, sorted and happy customer

The ground sheet I paid extra for has not been delivered

Ordered Terra Nova Pioneer footprint bundle Friday evening. Dispatched on following Monday and arrived next day.
Fully kept informed from initial order to arrival. Good quality and pitches very easily and quickly.

Thanks for recycling my old tent.
And I am looking forward to using my new tent

Three items were ordered and only two were delivered.
I emailed sales and and still have not received a reply this was ten days ago and I still have not received the item or had any updates!
The tent is great and has been tested 👍🏻

Lady at Terra Nova got me a replacement flysheet for my Quasar within 24hrs. Awesome service hence why I own three Terra Nova tents

Tent arrived promptly and was well packaged with everything in the box.

Excellent service from a most reputable supplier with some of the best product on the market. Highly recommended!

Absolutely first class service, I needed a replacement tent at short notice as none of my current tents are suitable for the trip I’m undertaking across the Pyrenees mountains on a motorbike. I telephoned Terra Nova and asked if it would be possible to ship next day, they said they could and to complete the order on line and Sam said she would monitor it to make sure it left the same day for next day delivery. They did this without any extra charge. I am now the proud owner of a pioneer 2 tent which we put up today and it will be perfect for the trip. Thank You Sam Norton for your excellent service this is how internet buying should be !

Always great service from a company I've been doing business on and off with since the early 90's.

Ease of ordering and the quality of the products

Fast service, good prices.

Really disappointed. Pole missing from tent and they insisted that I ought to pay the full cost for a replacement (admittedly I had purchased the tent some time ago but it does feel as though some basic customer care was missing here). Not great.

Finally retired my original Terra Nova Voyager after nearly 27 years. It has served me well so bought another.
Just back from my first wild camp twith the new voyager so can compare old and new. Same great design with plenty of space for 1. Not convinced by the new pole sleeves, the old model used broad webbing which made for quick pitching even in poor conditions. The new sleeves are quite tight making pitching slower. Just a concern this would show up the limitations of inner first pitching in windy or wet conditions.
New pegs are way better than the original aluminium hooks which I traded out years back. The new DAC featherlight poles do what it says on the tin, c150 gram weight saving over the Easton poles. The flysheet material doesn't feel as robust as the old but so far so good.
Hopefully will get a good few years from the new model and looking forward to testing its limits. It has a lot to live up to.

The walking poles are unreliable. The locking pin extendable section of the pole often retracts and causes the poles to collapse into a mess.

Zonda 4ep. Air flex pole failed on first pitch. Blew a hole.

I'm so disappointed. First family camp and is just a 4 day trip to iron-out any issues. Didn't expect it to be the tent.

Made in China if you couldn't have guessed.

Thing was so heavy too, even more disappointed it didn't turn out to be heavy duty.

Absolute, total and utter, Chinese rubbish. Purchased a Hoolie 2 in December 2022 and used it for the first time in May 2023. Spent 4 wet days in the Langdales working. Woke up every morning to a water logged tent.

When I got home, I found that all the seams has come unstuck - which is madness after 6 month of no use. Contacted Terra-Nova and they fobbed me off telling me to return it to the company that I purchased it form.

No offer to fix or replace which makes me think their guarantee is pointless lip-service.

The terra-nova line of tents might be better than Wild Country but I wouldn't trust either now, especially based on their customer service.

Update: it's very telling that when you post a review on trust pilot, it elicits a response from terra-nova but when you email them, they are less helpful.

With regards to the customer service response here - the tent was purchased 5 months ago from Go Outdoors. I have no control over how they store their products but I know that I have a) not used it at all until said trip, and b) stored it as per all my other climbing and outdoor kit i.e. in a cool, dark, dry place.

If this product has failed, as you have suggested, just based on storage at Go Outdoors and 5 months in my house, then it is not fit for purpose.

Additionally- you did not ask for proof of purchase but you will find that I provided it when I registered this "tent" with you.

I did return it to Go Outdoors who did not have any replacements and thus I settled for a gift card refund. This in itself is not particularly helpful as I now do not want another terra-nova tent and none of their other tents meet my requirements.

There overall result of this interaction is that i now have money tied up with GoOutdoors and no tent.

Clear information on my order status and delivery. I look forward to using the equipment this summer.