Tenorshare Reviews 14,835

Reply from Tenorshare

Feb 28, 2026

Dear Security,

We’re very sorry to read your review and understand how upsetting this experience has been for you. Please accept our sincere apologies for the frustration caused.

We would like to clarify that Tenorshare is legitimate software providers, and we do not engage in fraudulent practices. Our products may not work successfully in every scenario due to the condition of the data or device, but this does not mean the software is intentionally ineffective.

Regarding refunds, our support team follows a defined refund policy. In some cases, alternative solutions or partial refunds may be proposed as optional resolutions, not as an attempt to pressure customers. We sincerely apologize if this process felt excessive or gave you the impression that your request was being delayed unfairly. That is not our intention.

We regret that your experience led to such dissatisfaction and would still like to ensure your case was handled correctly. If you are willing, please contact us again at support@tenorshare.com with your order details so we can review the matter thoroughly and confirm the final resolution.

Your feedback is important to us and helps us identify where our communication and processes need improvement.

Kind regards,
Tenorshare Team

Reply from Tenorshare

Updated Feb 27, 2026

Dear Rupa，

Thank you for sharing your experience. We’re truly sorry to hear about your frustration and understand how disappointing this situation must feel.

Please note that you do not need to pay during the 7-day free trial period. If you have already paid for your order, it means that the order has exceeded 7 days, or your product is not eligible for the 7-day free trial.

We apologize that the software did not successfully unlock your device and that the refund outcome did not meet your expectations, especially since your request was made shortly after purchase. This is certainly not the impression we want to leave, and we’re sorry if our communication or handling made you feel misled.

Our refund policy is intended to protect customers, not cause confusion or dissatisfaction. In your case, we would like to review the order and refund decision again to ensure it was handled appropriately.

Please contact us at support@tenorshare.com with your order number. A senior support agent will personally follow up with you to re-check your case and look for a fair resolution.

We appreciate your feedback and the chance to address this properly.

Best regards,
Tenorshare Team

Reply from Tenorshare

Feb 25, 2026

Dear Jeremy,

Thank you for sharing your experience. We’re very sorry for the frustration this situation has caused and appreciate the opportunity to clarify.

First, we would like to sincerely apologize if our communication gave you the impression that leaving a 5-star review was required in order to receive support or device reset assistance. This is not our policy, and we do not condition technical support, device resets, or after-sales service on reviews of any kind. If this was conveyed incorrectly, we take this very seriously and will review it internally.

Regarding the lifetime license and device limit: the license allows activation on a limited number of different devices, which is explained in our licensing terms. However, we understand that repeated failed attempts, factory resets, or troubleshooting steps can unintentionally consume device slots, which is understandably frustrating—especially when the unlock does not succeed.

This is exactly the type of case where our support team can manually review usage and assist with device slot adjustments or an appropriate resolution, rather than asking you to repurchase.

We sincerely invite you to contact us directly at support@tenorshare.com
with your order number and reference this Trustpilot review. A real support agent will review your case in detail and work with you on a fair solution.

We regret that your experience did not meet expectations and appreciate your honest feedback, which helps us improve both our product guidance and support process.

Kind regards,
Tenorshare Team

Reply from Tenorshare

Updated Feb 24, 2026

Dear Colin,

We’re truly sorry to hear about your experience and understand how frustrating it must have been to feel stuck in the cancellation and refund process. This is certainly not the experience we want any customer to have.

We’d like to clarify that subscriptions can be canceled, and we don't have automated refund system, refunds are handled by our support team, but we acknowledge that relying on automated steps without clear guidance can feel confusing and discouraging. We sincerely apologize if this caused you unnecessary stress or gave the impression that assistance was unavailable.

Please allow us the opportunity to resolve this properly. We kindly ask you to contact us directly at support@tenorshare.com
with your order number and mention your Trustpilot review. A support agent (not an automated system) will personally review your case, assist with cancellation if needed, and clarify your refund eligibility.

Your feedback is important to us, and we are actively working to improve both our refund process and support experience.

Thank you for bringing this to our attention, and we hope we can still make this right for you.

Kind regards,
Tenorshare Team

Reply from Tenorshare

Feb 23, 2026

Dear Nadia,

We’re very sorry to read about your experience and understand how upsetting this situation must be. This is not the impression we want to leave, and we take your concerns seriously.

First, we would like to clarify that Tenorshare does not require customers to delete or modify reviews in exchange for refunds. We do not operate refund decisions based on review content, and if any communication you received suggested otherwise, we sincerely apologize and will review this internally.

Regarding subscriptions, all subscription terms, including renewal details, are displayed during checkout and included in the order confirmation email. That said, we acknowledge that billing issues or misunderstandings may occur, and we regret if your cancellation or refund request was not handled clearly or promptly.

If you were informed that a full refund would be issued and this has not yet been completed, this is something we want to investigate and resolve properly. Please contact us directly at support@tenorshare.com
, include your order number, and reference this Trustpilot review so our team can locate your case, review the communication history, and provide a clear update on the refund status.

We appreciate you bringing this to our attention. Your feedback helps us identify areas where our communication and processes must improve, and we hope to have the opportunity to address this matter transparently.

Kind regards,
Tenorshare Team

Reply from Tenorshare

Feb 20, 2026

Dear Gentrex,

We’re sorry to see your comment and would like to clarify that Tenorshare is a legitimate software company with many years of experience providing data recovery and device management solutions to users worldwide.

We understand that you may have had a negative experience, and we take such feedback seriously. However, without specific details about the issue you encountered, we’re unable to identify what went wrong or offer meaningful assistance.

If you have experienced any problem with our software, billing, or subscription, we encourage you to contact us directly at support@tenorshare.com
with your order information. Our team will be glad to review your case and work toward a proper resolution.

Your feedback is important to us, and we remain committed to addressing concerns in a transparent and professional manner.

Kind regards,
Tenorshare Team

Reply from Tenorshare

Feb 20, 2026

Dear Morgan,

We’re sorry to read your comment and understand how frustrating it must be when a product does not meet your expectations, especially when used in a professional repair environment.

We would like to clarify that Tenorshare is a legitimate software company, and our support requests are handled by a human support team, with automated tools only assisting in the initial routing of cases. We apologize if the responses you received felt repetitive or insufficiently personalized — that is not the experience we aim to provide.

Regarding FRP unlocking, the success of this process depends on multiple factors such as device model, Android version, security patch level, and system status. While our software supports FRP removal in specific scenarios as described on our website, it cannot guarantee success in all cases. We regret if this limitation was not clear enough beforehand or if the software did not work in your situation.

Refund requests are reviewed based on technical evidence and usage conditions. If you believe your case was not handled properly or your refund request was not fairly evaluated, we would like to review it again.

Please contact us directly at support@tenorshare.com
with your order number and reference this Trustpilot review. We are willing to re-examine your case and provide a clear and appropriate response.

Your feedback is important to us, and we remain committed to improving both our products and our customer support experience.

Kind regards,
Tenorshare Team

Reply from Tenorshare

Feb 18, 2026

Dear Showana,

Thank you for sharing the detailed information regarding your case. We sincerely apologize for the continued frustration caused by this unresolved billing matter and fully understand the seriousness of your concerns as a corporate customer.

We acknowledge that your subscription under Order ID: T1967519281080406016 was confirmed as canceled on 10 December 2025 with written assurance that no further recurring billing would occur. We also understand your position that the charges identified afterward, totaling AED 1,795.36, are considered unauthorized and should not be treated as a standard refund request.

We regret that the previous communication and handling of your case did not provide a satisfactory resolution, including any confusion regarding charge identification and the application of standard refund policies. This is not the level of clarity or efficiency we aim to provide, particularly after cancellation confirmation has been issued.

Your case, including Ticket ID: TID23035426, will be escalated for a comprehensive review by our billing and finance team to reconcile the cancellation records with the transaction history and determine the appropriate resolution. We kindly ask that you continue communication with us via support@tenorshare.com
, referencing this Trustpilot review, so we can provide you with a clear update regarding refund status, reference details, and the expected timeline.

We value your feedback and take billing accuracy and transparency very seriously. Thank you for bringing this matter to our attention, and we appreciate the opportunity to address it properly.

Kind regards,
Tenorshare Team

Reply from Tenorshare

Feb 17, 2026

Dear Ravi,

Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience caused by the charges that occurred after you received confirmation that your subscription had been canceled. This is understandably concerning, and we take such situations very seriously.

Charges made after a confirmed cancellation are not expected behavior. While partial refunds may have been issued during the initial review, we acknowledge your concern that the remaining amount relates specifically to deductions that you did not authorize.

To ensure this is handled properly, we would like to review your account and billing records in detail and provide a clear explanation of how these charges occurred. Please contact us directly at support@tenorshare.com
, including your order number, proof of cancellation, and a reference to this Trustpilot review. Our billing team will prioritize your case and work toward a fair and definitive resolution.

We appreciate your patience and the detailed information you’ve provided. Your feedback is important to us, and we are committed to addressing this issue transparently.

Kind regards,
Tenorshare Team

Reply from Tenorshare

Feb 17, 2026

Dear PC Master Race,

We’re sorry to read about your experience and understand your frustration regarding the activation issue. This is certainly not the impression we want to leave, especially for customers who have purchased a lifetime license.

To clarify, a lifetime license refers to lifetime use on a specific device, not unlimited activations across multiple systems. Major system changes—such as a computer update, reinstallation of the operating system, or hardware replacement—can sometimes be detected as a new device, which may trigger the activation limit. That said, this situation should be handled with care and clear communication.

We would also like to address your concern regarding reviews. Tenorshare does not require or encourage customers to leave 5-star reviews in exchange for licenses or services. If any communication you received suggested otherwise, we sincerely apologize and take this matter very seriously.

We would like to re-examine your case and assist you properly. Please contact us at support@tenorshare.com with your order number and a reference to this Trustpilot review, so we can review your activation status and provide a fair resolution.

Thank you for sharing your feedback. It helps us improve both our licensing policies and customer support experience, and we hope to have the opportunity to restore your confidence.

Kind regards,
Tenorshare Team

Reply from Tenorshare

Feb 17, 2026

Dear Bilal,

We’re very sorry to read about your experience and understand how concerning and frustrating this situation must have been, especially when it involves your device, data, and billing security. This is certainly not the experience we want any customer to have.

Regarding the software performance, iCareFone is designed to assist with data transfer and device management under specific system conditions. However, iOS devices can be affected by many variables, and in rare cases issues such as system instability may occur. We regret sincerely if the process did not work as intended in your case or led to additional inconvenience, including the need to reset your device.

Concerning the billing issue, Tenorshare does not initiate unauthorized charges. Any subscription-related charges are generated strictly based on the order placed and the renewal terms shown during checkout and in the confirmation email. That said, we take reports of unexpected or blocked charges extremely seriously, and we regret that this caused you alarm.

We would like to investigate both the technical issue and the billing concern thoroughly. Please contact us directly at support@tenorshare.com, including your order number, the email used for purchase, and (if available) details of the blocked transaction. You may also reference this Trustpilot review so our team can prioritize your case and provide a clear and final response.

We appreciate you taking the time to share your feedback. It helps us identify areas where our product stability, communication, and billing transparency must improve, and we hope to have the opportunity to address your concerns properly.

Kind regards,
Tenorshare Team

Reply from Tenorshare

Feb 17, 2026

Dear Bill，

We’re truly sorry to read about your experience and understand why repeated charges would cause serious concern. This is certainly not the situation we want any customer to encounter.

We’d like to clarify that Tenorshare does not intentionally charge users for products or subscriptions they did not purchase. Subscription details, including renewal terms, are shown at checkout and included in the order confirmation email. However, we acknowledge that misunderstandings or billing issues may occur, and we regret that this was not handled to your satisfaction.

If a subscription was canceled but a refund was not issued, this should have been clearly explained based on the order details and our refund policy. We apologize if this communication was unclear or if the resolution did not meet your expectations.

Regarding the additional charge you mentioned this month, we would very much like the opportunity to review your account and transaction history to clarify what occurred and resolve the matter properly.

Please contact us directly at support@tenorshare.com
with your PayPal transaction ID(s), order number(s), and a reference to this Trustpilot review. Our team will carefully re-examine your case and provide you with a clear and definitive response.

We appreciate your feedback, as it helps us identify areas where our billing transparency and support processes need improvement, and we hope to have the chance to address this matter fairly.

Kind regards,
Tenorshare Team

Reply from Tenorshare

Updated Feb 14, 2026

Dear Voker,

We’re truly sorry to read about your experience and understand why you would feel frustrated. This is certainly not the experience we aim to provide to our users.

Regarding the 30-day money-back guarantee, refund requests are handled based on a case-by-case technical review. When our software does not work as intended, we do take the provided logs and evidence seriously and use them to evaluate eligibility for a refund. We sincerely apologize if you felt your evidence was ignored or if communication was interrupted — that should not have happened.

As for subscriptions, all subscription details (including renewal terms) are displayed on the checkout page and in the order confirmation email. That said, we regret if this was not clear enough and caused confusion. We do not intend to charge users unexpectedly, nor do we stop responding when a refund is requested.

To resolve this properly, we kindly ask you to contact us again at support@tenorshare.com, including your order number and a reference to this Trustpilot review. We will ensure your case is reviewed carefully and provide you with a clear and final response.

We appreciate your feedback, as it helps us improve both our products and our support experience, and we hope to have the opportunity to address this matter fairly.

Kind regards,
Tenorshare Team

Reply from Tenorshare

Updated Feb 13, 2026

Dear Miroslav,

We’re very sorry to hear about your experience and understand how frustrating this situation must have been. This is certainly not the impression we want to leave.

Regarding the software functionality, our products are designed to work under specific conditions, and unfortunately they may not be effective in every case. We regret that the software did not meet your expectations.

As for the additional charge you mentioned, this is usually related to a subscription renewal that follows the initial purchase period. Subscription details, including billing cycles, are displayed during checkout and in the order confirmation email. That said, we sincerely apologize if this information was unclear or caused confusion.

Concerning refunds and subscription cancellation, we do offer a 30-day money-back guarantee, subject to our refund policy and technical verification. We’re sorry if you encountered difficulties finding the appropriate option or did not receive timely assistance.

We would genuinely like the opportunity to review your case and resolve this properly. Please contact us directly at support@tenorshare.com
with your order number, and our team will look into your situation as quickly as possible.

Thank you for sharing your feedback—it helps us identify where we need to improve.

Kind regards,
Tenorshare Team