The software is well organized and easy to use, even for users without technical experience. The scan can take some time, but it is fairly thorough and allows you to preview recoverable files, which i... See more
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I use notebook PC. It contains Micro SD Slot. So I save a lot of permanent files. One day I added a USB HDD. And it formatted. But unfortunate, I formatted Micro SD. I confused about the acciden... See more
I have used the software to recover lost footage on my SD cards, but the information was severely corrupted. Using the software, I managed to access some lost data.
This program has saved my digital data. I searched a lot for a solution because I stopped the cutting client in the middle of the process and this returned the data to me.
Company details
Written by the company
Founded in 2007, Tenorshare has been committed to the field of data recovery for over 10 years. We focus on features that are truly useful to users, but we also value the worth of the product. At Tenorshare 4DDiG, we are dedicated to helping users resolve data loss, file corruption, system repair, and computer management problems. Along with a variety of innovative methods.
Contact info
3.3
Average
274 reviews
Replied to 97% of negative reviews
Typically replies within 1 month
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Disappointing software and even worse refund policy
Disappointing software and even worse refund policy
Review:
I purchased Tenorshare 4DDiG to recover critical photos from a USB drive. Unfortunately, the software failed completely—while it "found" files, none of them could actually be opened after recovery.
When I contacted support within 24 hours of purchase, they admitted their technical team found the data "completely corrupted" and non-recoverable by their tool. Despite their product failing to perform its primary function, they refused a full refund. Instead, they offered a measly 30% refund or an "exchange" for other software I don't need.
Selling a recovery tool that doesn't work and then keeping 70% of the customer's money is unacceptable. If the tool can’t recover the data, a full refund should be standard, especially when requested immediately. Buyer beware.
Ticket Reference: TID23124493
8 April 2026
Unprompted review
Good Software With Hidden Ripoff
The software 4DDiG worked exactly as advertised and was very helpful. HOWEVER - beware of aggressive trial subscription tactics that could leave you paying for software you neither requested nor needed. Their response to my complaint offered zero appropriate resolution. Buyer Beware!
3 April 2026
Unprompted review
Reply from Tenorshare 4DDiG
Dear Mark,
Thank you for your feedback and for recognizing that 4DDiG is working as expected. We are pleased to know that the software has been helpful.
At the same time, we sincerely apologize for your questions regarding the subscription and trial experience. We clearly state what items are included in your purchase on the purchase page and in your shopping cart. However, we understand that unclear billing terms or unexpected charges can cause you considerable inconvenience. Please rest assured that this is never our intention, and we are continuously working to improve the transparency of the subscription process.
Furthermore, we regret that our previous response did not meet your expectations. This is not the level of support we strive to provide. We hope to review your case again and work to find a more suitable solution.
Please contact our support team and provide your order details so that we can prioritize your request and provide further assistance.
Thank you again for your candid feedback – it helps us improve our product and enhance the customer experience.
Sincerely,
Tenorshare Team
I bought Partition Magic from them
I bought Partition Magic from them, it didn't work for me. I immediately informed them that same day to get my money back. But the answers were different just to not waste my money. Scammers.
1 April 2026
Unprompted review
Reply from Tenorshare 4DDiG
Dear Stanislav,
Thank you for your feedback, and we sincerely apologize for your experience.
We’re very sorry to hear that the product did not work as expected and that your refund request was not handled to your satisfaction. This is not the level of service we aim to provide. We also regret any confusion caused by inconsistent responses during the communication process.
Please rest assured that we do not intend to mislead our customers. Your case is important to us, and we would like the opportunity to review it again and provide a fair solution in accordance with our refund policy.
We kindly ask you to contact our support team once more with your order details so we can prioritize your request and resolve this matter as quickly as possible.
Thank you for bringing this to our attention. Your feedback helps us improve our products and services.
Sincerely,
Tenorshare Team
Fast to reply about inquiries
Fast to reply about inquiries. Good service
1 April 2026
Unprompted review
Unacceptable! Software failed to repair my video and they refused to refund.
I purchased Tenorshare 4DDiG (Ticket: 23092813) specifically to repair a corrupted Insta360 video. The software failed completely, and the output file remained unplayable.
Despite providing clear screenshots of the error, their support team (Annie) refused my refund request, claiming they "haven't located the issue yet" and tried to force me to exchange for other useless software.
Their "30-Day Money Back Guarantee" is a total trap. According to their own policy, a refund should be granted if a technical issue cannot be resolved. They are clearly violating their own terms.
Warning to all users: Do not buy from this company. They will take your money and refuse to honor their refund policy even when their product doesn't work.
20 March 2026
Unprompted review
Reply from Tenorshare 4DDiG
Dear adam,
Thank you for sharing your experience. We sincerely apologize for the frustration this situation has caused.
We’re very sorry to hear that Tenorshare 4DDiG Mac Data Recovery did not successfully repair your Insta360 video and that your interaction with our support team did not meet your expectations.
We would like to clarify that our intention is never to deny valid refund requests. In some cases, our team may first attempt to analyze the issue and offer alternative solutions or tools, especially when the problem might still be technically resolvable. However, we understand that repeated troubleshooting without a clear resolution can be frustrating.
Your feedback regarding the refund process and communication has been noted seriously. We would like to re-evaluate your case with priority. Please contact us again at support@4ddig.com and reference your Ticket ID: 23092813, so we can:
1. review your case history in detail
2. avoid repeated requests for the same information
3. reassess your refund request in line with our policy
We are committed to handling your case fairly and improving our service experience.
Kind regards,
The 4DDiG Team
Manipulative pricing approach
Manipulative pricing approach - I saw this app recommended (by a third party website) as 'free' then downloaded it; it allows you to scan and preview (though preview was 'not available' for the file I wanted), then asks for a pricey monthly subscription to recover even one file. Only when I uninstalled it did it start offering a one-week subscription and discounts. I continued uninstalling as I really detest the kind of reactive pricing that changes the price depending on how gullible / naiive the customer is.
Edit in response to the reply: the pricing did not cause confusion, I think it is misleading and manipulative to offer one price upfront and then another if the customer looks set to leave. The kind of pricing that rewards savvy tech-confident customers who are used to this kind of thing and likely to have a disproportionate effect on those less able to play the game.
10 March 2026
Unprompted review
Reply from Tenorshare 4DDiG
Dear Ziki,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations.
On behalf of Tenorshare 4DDiG, we would like to clarify that the free version of our software is designed to allow users to scan and preview recoverable files, so they can evaluate whether the data can be recovered before deciding to purchase. The actual recovery feature requires a license, which is clearly stated on our product page.
Regarding the subscription and promotional offers you mentioned, occasional discounts or short-term plans may be presented to give users more flexible options, but these offers are not intended to mislead customers. We apologize if the pricing presentation caused any confusion or frustration.
We also appreciate your note about the preview issue. In some cases, certain file types or severely damaged files may not support preview, which can affect the recovery evaluation. Our technical team continues working to improve compatibility and performance.
If you are still interested in recovering your files or would like us to review the specific file you mentioned, please feel free to contact our support team at support@4ddig.com with more details. We would be happy to assist you further.
Kind regards,
4DDiG Support Team
Tenorshare saved me twice
Tenorshare saved me twice to recover my deleted video file from the memory card by just 1 click, while wondershare recoverit failed to do so in both cases, despite using all the latter's available methods.
29 January 2026
Unprompted review
My experience was good with the…
My experience was good with the company I had the chance to get bak memories from my damaged carte sd.
28 January 2026
Unprompted review
the worst data recovery software ever! Do NOT use!
This is the worst data recovery software I have ever encountered, BAR NONE! This is ransomware packaged to appear legitimate. The free version will only prove that they can recover your data, but then LOCKS the data so you have to pay to actually recover it. I paid for it on Saturday, to recover data on a 128GB thumb drive and by Monday, 9AM without any interruptions, only 47% progress had been made.
19 January 2026
Unprompted review
Reply from Tenorshare 4DDiG
Dear wiseman,
We’re very sorry to hear about your experience and understand how frustrating data recovery can be, especially when you’re under time pressure. We sincerely apologize that our software did not meet your expectations.
We would like to clarify that 4DDiG is not ransomware, nor does it lock user data. The free trial version is designed to allow users to scan and preview recoverable files so they can verify whether their data can be restored before making a purchase. This is a common practice among professional data recovery tools and is meant to prevent unnecessary purchases when recovery is not possible.
Regarding the scanning speed, recovery time can vary significantly depending on the size of the drive, file system condition, level of corruption, and the type of scan selected (quick scan vs. deep scan). A 128GB USB drive, especially if heavily fragmented or damaged, may indeed require extended scanning time. That said, we regret that the progress was slower than you expected and that this caused frustration.
We would truly like to review your case and see if there is anything we can do to help optimize the scan or provide an appropriate solution. Please feel free to contact us at support@4ddig.com with your order number and details of your device, and our technical team will be happy to assist you further.
Thank you for your feedback — it helps us continue improving both our product and our support experience.
Kind regards,
4DDiG Team
Both Data Recovery Software and 4DDiG File Repair are a waste of money
Both Data Recovery Software and 4DDiG File Repair are a waste of money.
Purchased the recovery software, ran the system for 2-3 days and all files recovered are all distorted and not even able to be repaied by 4DDiG File Repair.
Even re-ran both softwares on different folders and files. None can be recovered and still all un-repairable.
Huge disappointment and waste of money and time!
15 January 2026
Unprompted review
Reply from Tenorshare 4DDiG
Dear ZC,
We’re very sorry to hear about your experience and truly understand how disappointing it is when recovered files cannot be used as expected. Please accept our sincere apologies for the frustration and time this has caused you.
When files appear distorted or cannot be repaired, it usually indicates that the original data was severely overwritten or damaged before recovery, which unfortunately limits what any software can restore. Even so, we fully understand your expectation that the files should be usable after such a long scan and effort.
We would like to review your case more closely and see whether any additional recovery methods or settings may help improve the results. If the recovery is confirmed to be unsuccessful, we are also happy to reassess your case in line with our refund policy.
Please contact us at support@4ddig.com with your order number and, if possible, screenshots or sample file information, and our technical team will prioritize your request.
Thank you for your feedback — it helps us improve both our product and customer support.
Kind regards,
4DDiG Team
4DDiG File Repair is a waste of money.
4DDiG File Repair is a waste of money.
I purchased this software under order ID TID22958244, but it failed to repair a single one of my uploaded photos. I contacted customer support, but the experience was very disappointing. The support team was unprofessional and disorganized, repeatedly asking for the same information even though I had already provided all the required details to help them improve the software in future updates.
Since the software was completely unusable for me, I requested a refund, but they refused. Overall, very poor performance and even worse customer support. I do not recommend this product
9 January 2026
Unprompted review
Reply from Tenorshare 4DDiG
Dear Imad,
Thank you for sharing your feedback and for providing your order ID. We’re truly sorry to hear that the software did not successfully repair your photos and that your experience with our support team was disappointing. This is certainly not the level of service we aim to provide.
When photo repair is unsuccessful, it is often because the original files are severely damaged or missing critical image data, which unfortunately limits what any software can restore. That said, we fully understand your frustration and regret that the results did not meet your expectations.
We also apologize if our communication felt repetitive or disorganized. Our support team requests specific information to confirm technical feasibility and improve future versions of the software, but we acknowledge that the process should have been clearer and more efficient.
Regarding your refund request, we find that your order T2008679711831986176 has been refunded.
Thank you for your honest feedback — it helps us improve both our products and our support experience.
Kind regards,
4DDiG Team
EXCELLENT SERVICE
WHEN I MET PROBLEM,THEY REPLY AS SOON AS POSSIBLE.AND,HEIP ME TO SIOVE MY PROBLEM.
GOOD SERVICE,I'LL KEEP USING IT.
10 January 2026
Unprompted review
Solid data recovery tool for basic needs
The software is well organized and easy to use, even for users without technical experience. The scan can take some time, but it is fairly thorough and allows you to preview recoverable files, which is helpful before deciding how to proceed. In my tests, it was able to detect several deleted or inaccessible files. It doesn’t solve every recovery scenario, but it works reliably for common data recovery situations.
22 December 2025
Unprompted review
Free version does not do anything
Free version does not do anything
10 December 2025
Unprompted review
Reply from Tenorshare 4DDiG
Dear Ilico,
We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. Our goal at 4DDiG is to provide reliable data recovery solutions and excellent support for all our customers.
Please know that when we ask for additional information or sample files, it’s only so that our technical team can fully understand the issue and determine the best possible solution for you. However, we also recognize that this process can be time-consuming or unclear, and we’re actively working to improve it.
We're sorry to here that. We’d like to make this right. To help resolve your situation as quickly as possible, please contact our support team directly with the details. Once we have that information, we’ll prioritize your case and work toward a satisfactory resolution, including eligibility for a refund where applicable.
Thank you for your feedback — it helps us improve both our products and our support experience.
Warm regards,
4DDiG Team
I have used the software to recover…
I have used the software to recover lost footage on my SD cards, but the information was severely corrupted. Using the software, I managed to access some lost data.
10 September 2025
Unprompted review
DO NOT BUY TENORSHARE SOFTWARE
I purchased Tenorshare 4DDiG Boot Genius in an attempt to repair my Windows 11 PC which had intermittent booting problems.
To buy the Boot Genius program I had to agree to also take out an annual subscription to some other program (PDNob for Windows) which I did not want or need. I had to then cancel that annual subscription to ensure that no subscription payments were taken. To be fair, the cancellation worked, but forcing bundled subscriptions into a one-off purchase is no way to treat customers.
Installation was more difficult than it need have been. I selected English as my chosen language, but the program assumed, incorrectly, that I must have a US layout keyboard. That made it difficult to enter my email address as part of the registration process. I guessed correctly that it was a US/UK keyboard issue and found the key to which the @ symbol maps on a US keyboard.
Boot Genius could find no boot errors to repair. The log files produced by the program confirmed this. So, I asked for a refund, but Tenorshare insisted that I send the log files to them. The email from them explaining how to do so was so muddled that I could not figure out what they were asking. A second set of instructions from them was clearer. They guided me to find the location of the log files but all of the Explorer windows were in Chinese, not in English. In addition, because I had booted into Boot Genius from a USB stick, the Windows drive letters were not assigned as they would have been when booting Windows directly on my PC. Explorer windows in Chinese and muddled drive letters made the task "interesting". I did eventually locate the log files and copy them to a USB stick before sending them to Tenorshare. They agreed that Boot Genius had found no boot errors so I requested a refund in line with their terms and conditions.
They initially ignored my refund request and said that they could transfer the Boot Genius licence to some other program that they sell. I had to refuse their "kind" offer twice before they agreed to a refund, which I have now received.
The icing on the cake is that I later found two copies of Boot Genius on my "scratch" drive and have no idea how they ended up there.
I have since found an interesting account online that describes the program as exhibiting "Malicious activity" I cannot provide a link in this review, but search for tenorshare-4ddig-for-windows.exe on the any.run web site. It's probably easiest to perform a search via your favourite search engine.
The accounts of how the program pries into your computer are are truly shocking.
31 October 2025
Unprompted review
Reply from Tenorshare 4DDiG
Dear Raymond,
Thank you for taking the time to share such detailed feedback. We sincerely regret that your experience with 4DDiG Boot Genius did not meet your expectations and that the overall process caused you frustration.
Regarding the bundled offer shown during purchase, your feedback is well noted. While optional products may be displayed as part of promotional campaigns, we understand your concern and agree that clarity and choice are extremely important. We appreciate your acknowledgment that the unwanted subscription was successfully canceled, and we will continue working to improve transparency in our checkout experience.
We apologize for the inconvenience caused during installation, including the keyboard layout and language display issues when booting from a USB environment. Since Boot Genius runs in a pre-boot recovery environment rather than standard Windows, certain system elements (such as language display and drive letter assignment) may differ from a normal Windows session. That said, we agree this could have been communicated more clearly, and we’re sorry for the confusion it caused.
With regard to the refund process, our support team requests log files only to confirm the diagnostic result and ensure the request meets the refund policy conditions. We regret that our initial instructions were unclear and that you had to spend extra time locating the files. We also apologize if our alternative solution proposal came across as persistent rather than optional. Ultimately, your refund was processed in accordance with our policy, which we’re glad was resolved to completion.
Concerning the additional program files you later noticed, Boot Genius may temporarily extract or cache files during recovery operations. These files are not malicious and do not operate once the program is no longer in use. We would be happy to help clarify or guide you through safe removal if needed.
Finally, regarding online claims of malicious behavior: we would like to clarify that 4DDiG and Tenorshare software is digitally signed, regularly updated, and complies with standard security practices. Our programs do not perform hidden or unauthorized actions. We take such concerns seriously and continuously monitor and improve our products to ensure user safety.
We truly appreciate your detailed feedback, as it helps us identify areas for improvement in both our software and customer communication. Should you wish to discuss any of these points further, our support team remains available at support@4ddig.com
Kind regards,
4DDiG Team
I bought 4DDiG Partition Manager to…
I bought 4DDiG Partition Manager to clone the OS from one drive to another. The cloning seemed successful, but Windows still wouldn't boot from the new drive. It only showed a black screen with a cursor. According to forums, this is because the software can't handle EFI volumes.
My attempt to get a refund failed. Communication with support was incredibly strange. The same weird questions and advice kept repeating. When I suggested I couldn't log into Windows, they responded, "Right-click on our program icon and look at the version number." And so it is everywhere.
It's either a chat bot or just a bot.
I also left a negative review on the official website, but guess what? It never showed up. Surprise surprise :-)
1 November 2025
Unprompted review
Reply from Tenorshare 4DDiG
Dear Mikalai,
Thank you for sharing your feedback. We’re sorry to hear that your experience with 4DDiG Partition Manager did not meet your expectations, and we understand how frustrating it is when a cloned system does not boot as expected.
Regarding the boot issue you described, Windows startup behavior after disk cloning can be affected by several factors, including boot mode (UEFI/Legacy), partition structure, and BIOS/boot order settings. 4DDiG Partition Manager supports UEFI/GPT systems, but in some cases additional configuration may be required after cloning. We regret that this was not clearly explained and that the outcome was not what you needed.
Concerning your interaction with our support team, we sincerely apologize if our responses felt repetitive or unhelpful. Our agents follow diagnostic checklists to understand each situation, but we acknowledge that in your case this led to confusion, especially since the system could not boot. Your feedback highlights an area where we must improve our communication.
With respect to the refund request, log collection and troubleshooting steps are required to verify eligibility under our refund policy. That said, we’re sorry if the process felt unnecessarily difficult or impersonal. This was not our intention.
As for reviews on our website, comments may be subject to moderation filters (for example, duplicates or technical display delays), but we do not intentionally suppress customer feedback. We appreciate you sharing your experience publicly, as it helps us improve.
We would still like the opportunity to review your case properly. If you’re willing, please contact us at support@4ddig.com
with your order number, and we’ll re-evaluate your situation with priority.
Thank you again for your honest feedback.
Kind regards,
4DDiG Team
4DDIG is a scam for Tenorshare to steal your money.
Bought 4DDIG to use once to clone disk. Tenorshare signed me up for a lifelong subscription and started deducted monthly subscription fees from my credit card. Got no action when I told them to cancel everything. Only solution was to cancel my credit card and get a new one.
NEVER LET THEM GET HOLD OF YOUR CREDIT CARD DETAILS - YOU WILL REGRET IT !!!
15 March 2025
Unprompted review
Reply from Tenorshare 4DDiG
Dear Christoff,
We’re very sorry to read about your experience and understand how upsetting unexpected charges can be. Please accept our sincere apologies for the frustration this caused you.
We would like to clarify that 4DDiG does not initiate unauthorized charges. Some of our products are offered under subscription-based plans with automatic renewal, which are clearly indicated during checkout and on the payment receipt. However, we acknowledge that this information may not have been sufficiently clear in your case, and we appreciate you bringing this to our attention.
If a cancellation request is submitted, our support team normally processes it promptly to ensure no further charges occur. We’re truly sorry if your request was not handled in a timely manner and that this led you to take such inconvenient steps with your bank.
We would very much like to review your case and resolve this properly. Please contact us at support@4ddig.com
with the email address used for purchase or any transaction details, and we will verify the subscription status, cancel any active plans, and review the charges for a possible refund in accordance with our policy.
Your feedback is important to us, and we are actively working to improve transparency around subscriptions and the customer experience.
Kind regards,
4DDiG Team
The best app 👍🏼👍🏼♥️
27 October 2025
Unprompted review
I paid for their program
I paid for their program, tried it, never worked. Asked for a refund, they kept asking questions impossible to answer. I was offered a lifetime subscription of the program I don’t want to use. Tiffanny I see you.
23 October 2025
Unprompted review
Reply from Tenorshare 4DDiG
Dear Customer,
We’re very sorry to hear that the software did not work for you and that your refund experience was frustrating. We understand how disappointing this can be, and we sincerely apologize for the inconvenience caused.
When our support team asks technical questions, it is intended only to confirm the issue and determine whether a solution is possible, as well as to verify eligibility under our refund policy. However, we regret that in your case these requests felt unclear or difficult to answer, and that our communication did not meet your expectations.
Offering an alternative product or license is meant to be optional and provided only as a possible solution. If you prefer not to continue using the software, we respect that choice and understand your request for a refund.
We would like to review your case again and help bring it to a fair resolution. Please contact us at support@4ddig.com
with your order number or the email address used for purchase, and we will prioritize your request accordingly.
Thank you for your feedback — it helps us improve both our products and our support process.
Kind regards,
4DDiG Team
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