Dear Support Team, I request the immediate cancellation of my Tenorshare iCareFone subscription billed to my bank card. Please ensure that no further charges will be made. If any future charges... See more
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Review summary
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Update: Following my original review, Tenorshare has now issued a full refund, which I appreciate. Although the software did not work for my specific case (my WhatsApp data transfer was unsucce... See more
Company replied
"4DDiG Partition Manager" did not work when trying to clone a boot drive, 3 attempts no luck, do not buy. 30 day subscription on a use once software is just crazy. Also re-invoiced me 6 days after pur... See more
Company replied
Company details
Written by the company
We focus on data security and system fixes for iOS & Android. We provide users with solutions for device content management, data recovery, system repair and other practical mobile phone and computer essentials. Today, Tenorshare's products and services are trusted by more than 10 million users worldwide.
Contact info
Hong Kong
- support@tenorshare.com
- tenorshare.com
3.5
Average
15K reviews
Replied to 99% of negative reviews
Typically replies within 1 week
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Useless product
Useless product. Wasted money on this one. 45usd and nothing
17 April 2026
Unprompted review
Reply from Tenorshare
Dear Christian,
Thank you for your feedback. We’re very sorry to hear that the product did not meet your expectations and that you feel your purchase was not worthwhile.
We understand how frustrating it is when the software does not deliver the expected results. This is certainly not the experience we aim to provide.
We would like to help review your case and see what may have gone wrong. In some situations, the outcome can be affected by device compatibility, operation steps, or specific data conditions. Our support team is always available to assist and provide tailored solutions.
If the issue cannot be resolved, we are also willing to review your request in accordance with our refund policy to ensure a fair outcome.
Please kindly contact our support team with your order details so we can prioritize your case.
Thank you for your patience and for giving us the opportunity to make things right.
Sincerely,
Tenorshare Team
One of the best app I have ever used
One of the best app I have ever used. I recommend everyone giving it a try.
1 April 2026
Unprompted review
Scam recovery program
Bought their recovery program and guess what didn't work. Reached iut to the company and did everything they asked for a refund. Just for the to tell me that due to not enough evidence cause they can't open a log thay they had me send them won't refund me. The program can't even do the basic function of recovering. Do not buy. It doesn't work go buy DMDE its cheaper and works
9 April 2026
Unprompted review
Reply from Tenorshare
Dear Luke,
Thank you for sharing your experience with us. We sincerely apologize to learn that the product did not meet your expectations and that the refund request process caused you inconvenience.
We fully understand how frustrating and disappointing it can be when data recovery software fails to achieve the desired results. The success rate of data recovery is influenced by various factors—such as the manner in which data was lost, the condition of the device, and whether the data has been overwritten—but we fully recognize that, regardless of the underlying cause, this does not diminish the negative experience you have encountered.
We also extend our sincere apologies for the inconvenience caused by the issues regarding the log files. Our primary intention in requesting log files is to assist our technical team in diagnosing issues and verifying the specific circumstances; however, we understand that if the log files cannot be opened, or if log analysis fails to yield a solution, it can indeed be a source of significant frustration.
This is certainly not the standard of service we strive to provide. We would appreciate the opportunity to re-examine your case and conduct a more thorough review of your refund request.
Please kindly contact our customer support team again with your order details so that we may prioritize your case and assist you in finding a fair and reasonable resolution.
Thank you for your feedback—your input helps us continuously improve both our product performance and our customer service experience.
Sincerely,
The Tenorshare Team
I am extremely disappointed with Reiboot product
I am extremely disappointed with Tenorshare's business practices. I purchased ReiBoot to solve a specific iPhone 14 firmware error (-75). The software failed to complete the "Standard Repair," consistently freezing at 45% and failing at the same stage as free alternatives like iTunes.
The Real Issue:
I contacted support to cancel and request a refund within the 7-day free trial period. Despite this, they processed the full charge on my card. When I reached out again, "support" (Jessie) admitted in writing that they could not solve my technical problem, yet they still refused a refund. Instead, they tried to force me to accept "store credit" for other products I do not want or need.
They are effectively holding my money hostage for a product that does not work, in direct violation of their advertised 30-day money-back guarantee and 7-day trial terms.
Technicians and Users: Avoid this company. They use "loophole" scripts to avoid issuing refunds for defective software. I have had to escalate this as an unauthorized transaction/fraudulent charge with my bank (CIBC).
8 April 2026
Unprompted review
Reply from Tenorshare
Dear Gold,
Thank you for sharing such detailed feedback. We sincerely apologize for the frustration and disappointment you have experienced.
We are deeply regretful to learn that ReiBoot failed to resolve the firmware issues on your iPhone 14, and that the repair process repeatedly failed. We fully understand how crucial it is to have a reliable solution when facing such situations, and we sincerely apologize that our product did not meet your expectations.
Regarding your refund request, we are particularly concerned about the difficulties you encountered. You mentioned that you contacted our customer support team for assistance during the trial period, yet the issue remained unresolved, and your refund request was not processed. This is certainly not the service experience we aim to provide; we sincerely apologize for any confusion or inconvenience caused during this interaction.
Please note that our website's "7-day free trial" signifies that you can use the product for 7 days without incurring any cost; therefore, the concept of a "refund" does not apply during this period. If you have already made a payment, it is possible that you may have misunderstood the terms of our 7-day free trial.
Please rest assured that we have given your case our utmost attention. We will thoroughly review your order details and the relevant communication logs to ensure that your case is handled properly and fairly, in accordance with our refund policy. We kindly ask that you contact our customer support team once again and provide your order details so that we may prioritize your case and work toward providing you with a satisfactory resolution.
Additionally, we greatly appreciate the feedback you provided regarding our customer support processes; we will conduct an internal review and analysis to further optimize our technical support services and refund processing procedures.
Thank you for your patience and cooperation, and thank you for bringing this matter to our attention.
Sincerely,
The Tenorshare Team
This company is a crook
Do not go near or believe this company! A bunch of crooks offering data recovery for WhatsApp 30 day money back guarantee. They can’t refund if not a technical issue but refuse to accept it is! Waste of money and the worst customer service.
16 March 2026
Unprompted review
Reply from Tenorshare
Dear Alev,
Thank you for sharing your feedback. We are truly sorry to hear about your dissatisfaction and the frustration you’ve experienced.
We regret that the product did not meet your expectations, especially regarding WhatsApp data recovery. We understand how important it is to recover valuable data, and we sincerely apologize for any inconvenience caused.
We take your concerns about customer service very seriously. This is not the level of support we aim to provide, and we will review your case internally to improve our processes.
We would appreciate the opportunity to reassess your situation and work toward a fair resolution. Please kindly contact our support team again with your order details so we can prioritize your request.
Thank you for your feedback—it helps us improve both our products and services.
Sincerely,
Tenorshare Team
I am very happy with the service
I am very happy with the service
All my data has been totally recovered without lost and it's working in nice condition loved the software
16 April 2026
Unprompted review
Deceptive refund bargaining: from 30% to 85%
The customer service is dishonest. Despite their "30-day money-back guarantee," they refused a full refund and kept bargaining with me like a flea market—starting from 30%, then 45%, 60%, and now 85%. They failed to send a renewal notification email but still charged me. I demand a 100% full refund immediately. My Order ID is TID23126301.
14 April 2026
Unprompted review
Reply from Tenorshare
Dear Kai,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you have experienced.
We are deeply regretful to learn that you had an unpleasant experience regarding our refund process and the renewal billing. This falls far short of the standard of service and transparency we strive to provide. We fully understand your concerns regarding the lack of a renewal notification, as well as your expectation of a full refund based on our "30-Day Money-Back Guarantee" policy.
Please rest assured that we have given this matter our utmost attention. We are prioritizing the review of your support ticket (TID23126301) to ensure that this issue is resolved fairly and in full compliance with our company policies. Furthermore, we sincerely apologize for any discomfort you may have felt during our previous communications; we will conduct an internal review to improve our customer support protocols.
We hope to resolve this matter for you as quickly as possible. Upon checking our records, we have confirmed that a full refund has already been issued for your order (Order ID: T2041995582184341504).
Thank you for your patience and valuable feedback—your input helps us continuously improve the quality of our services.
Sincerely,
The Tenorshare Team
Excellent job!
I was having nothing but problems and getting just frustrated trying to find a solution to the issue i was having. The tenorshare customer support service was very helpful polite and easy to understand. They provided me with some advice and guidance on what I needed to do to get my issue resolved. I had such a great experience that I would recommend that if you need help with the products, the support service will provide you with a variety of information and resources that are easy to understand and follow through with that it will be worth your time to ask for help from them. Tenorshare customer support service is one of the best online support services i have ever experienced. Even when I was unsure of how to do what the support service had instructed me to do, i felt that it was no problem to ask for them to re-explain the process in a different way that i would be able to understand and go thru. So polite and friendly, and easy to understand with simple steps to follow and go through without any kind of negativity. They made my experience a pleasure to work with them and i had my solution real quick. I recommend that if you have any questions to ask support service and you will have an answer real quick. Excellent service . Keep up the great job!
Detlefg13
3 April 2026
Unprompted review
I recently contacted Tenorshare support…
I recently contacted Tenorshare support regarding an issue I encountered while using one of their tools. Although the situation itself was frustrating, I must say that the support team responded quickly and maintained clear and polite communication throughout the process.
Their responses were timely, and they showed willingness to engage with my case rather than ignoring it. I appreciate that they followed up and tried to provide assistance instead of leaving the issue unresolved without any response.
Customer support is often the most important part of the overall experience, and in this case, Tenorshare demonstrated that they are available and responsive when a user reaches out. Even though technical issues can happen with any software, having a support team that communicates properly makes a significant difference.
Overall, my experience with their support service has been positive in terms of responsiveness and communication. I hope that future updates will further improve the stability and effectiveness of their tools.
Thank you to the support team for their assistance and time.
11 April 2026
Unprompted review
Bad company stay away from Tenorshare
Unfortunately I am new victim of Tenorshare company 😭😭😭
Updated note:
"You steal people's money and then offer cheap apologies. What a disgraceful and low-level way to run a business!"
9 April 2026
Unprompted review
Reply from Tenorshare
Dear Al Keber Awe,
We are deeply sorry to hear about your experience and sincerely apologize for any inconvenience or trouble you may have encountered.
Your feedback is crucial to us, and we value your opinions highly. To better assist you and find a solution, we would like to understand more about the specific reasons behind your problem.
Please feel free to contact our support team with more details about your issue (such as the product you are using and your order information). We will prioritize your issue and do our best to resolve it as quickly as possible.
We greatly appreciate you giving us this opportunity to address your concerns.
Sincerely,
The Tenorshare Team
Their application doesn't work
Their application doesn't work, it doesn't restore any deleted photos, all this company can do is keep our money, I'm asking for a refund but they won't refund me
8 April 2026
Unprompted review
Reply from Tenorshare
Dear Trina,
Thank you for sharing your feedback. We sincerely apologize for the issues and disappointment you experienced.
We are deeply sorry to learn that your app failed to recover the deleted photos as expected. We understand that your data is crucial to you, and we sincerely apologize that the product did not meet your expectations.
Regarding your refund request, we sincerely apologize for not being able to meet your expectations. This is not the level of service we strive to provide. We will review your case again to ensure it is handled fairly and properly.
Please contact our support team and provide your order details so that we can prioritize your request and seek an appropriate solution.
Thank you again for your feedback – it helps us improve our product and enhance the customer experience.
Sincerely,
The Tenorshare Team
I strongly advise everyone to stay from this company…
I strongly advise everyone to stay away from Tenorshare software. I purchased their data recovery tool to retrieve 10GB of WhatsApp history, and despite strictly following all their complex instructions, the software recovered absolutely nothing from my deleted files. It only showed data that was already on my phone!
Their support team is even worse; they are intentionally slow, replying only once every 24-48 hours with repetitive technical questions just to stall and exhaust the 30-day refund period. They claim to have a refund policy, but they make it nearly impossible to get your money back even when the software fails completely. Save your money and your time—do not trust this company
They just talking and talking to wast time with out any proper action or return money .
"All they are doing is stealing your money."
5 April 2026
Unprompted review
Reply from Tenorshare
Dear Customer,
Thank you for sharing your experience. We sincerely apologize for the frustration and disappointment you’ve encountered.
We’re very sorry to hear that the data recovery tool did not retrieve your WhatsApp data as expected. We understand how important this data is, and we regret that the software did not deliver the desired results in your case.
Regarding your experience with our support team, we also apologize for the delays and the inconvenience caused. The requests for technical details are intended to help identify the issue, but we understand how repeated questions and slower response times can be frustrating—especially when you are expecting a timely resolution.
We would like to clarify that our refund policy is in place to provide fair solutions, not to create obstacles. However, we regret that your experience did not reflect this, and we take your feedback seriously.
We would appreciate the opportunity to review your case again and work towards a proper resolution. Please contact us with your order details so we can prioritize your request.
Thank you again for your feedback—it helps us improve both our products and our customer service.
Sincerely,
Tenorshare Team
I subscribed to Tenorshare…
I subscribed to Tenorshare UltraData-WhatsApp Recovery. The tool didn't help to recover my data. It only displays existing data after hours of loading. And above all, there is no simple way to cancel the subscription... You will need to contact the customer care, which also is not quite easy. It seems to be intended to make you waste your money. I seriously advise against this service.
8 March 2026
Unprompted review
Reply from Tenorshare
Dear haddad,
Thank you for sharing your experience. We sincerely apologize for the frustration and inconvenience you have encountered.
We’re sorry to hear that UltData WhatsApp Recovery did not meet your expectations or successfully recover your data. We understand how important this is, and we regret that the result was not what you hoped for after the time spent using the software.
Regarding the subscription and cancellation process, we also apologize for the difficulty you experienced. Cancellation should be straightforward, and we understand how frustrating it can feel when it is not easily accessible. Please rest assured that it is not our intention to make this process complicated or to cause any unwanted charges.
We would like to help resolve this for you as soon as possible. Kindly contact our support team with your order details, we will prioritize your request to assist with subscription cancellation and review your case for a possible refund.
Your feedback is very important to us, and we will use it to improve both our product performance and customer experience.
Sincerely,
Tenorshare Team
Essentially stole my money
It's genuinely impressive that they managed to make me hate them so much.
The feeling of sheer relief I felt when they recovered the lost files from my hard drive was impossible to describe.
However, not only did the worthless scum who run this buisiness opt for an auto-renewing subscription fee for a software that has no buisiness using such a model, but to cancel your subscription, you must CONTACT CUSTOMER SUPPORT.
This is UNNECEPTABLE.
There is ONE, and ONLY ONE reason why ANY company would EVER do this.
By making it seem more of a daunting Task to cancel your subscription, their goal is that you will put off cancelling, and continue to pay them month after month even as their software sits inert on your PC doing absolutely nothing, because most people only need data recovery very occassionally.
Intentionally or not, this also disproportionately targets and exploits people with conditions such as ADHD, who are at greater risk of forgetting about
By any ethical framework, I DESERVE to be refunded the money that this disgusting buisiness practice ripped out of my pocket. But if they had the integrity to do that, they'd never have made it this way to begin with.
6 January 2026
Unprompted review
Reply from Tenorshare
Dear Soren,
Thank you for sharing your experience. We’re truly sorry for the frustration and negative feelings caused, and we sincerely apologize for the inconvenience you’ve encountered.
We appreciate your recognition that the software helped recover your files, but we fully understand your concerns regarding the subscription model and cancellation process. Your feedback is important, and we regret that the experience after purchase did not meet your expectations.
Regarding the subscription, it is designed to ensure continued access to updates and services, and the renewal terms are presented during checkout. However, we understand that for products like data recovery, a subscription model may not feel appropriate to all users. We also acknowledge your concerns about the cancellation process. While contacting support is one of the available methods, it should not feel difficult or discouraging, and we apologize if this caused you inconvenience.
Please rest assured that it is never our intention to make cancellation complicated or to cause unwanted charges. Your feedback has been noted and will be used to improve both our billing transparency and user experience.
We would like the opportunity to review your case and assist you further, including checking your subscription status and exploring a possible resolution. Kindly contact us with your order details so we can prioritize your request.
Thank you again for your honest feedback.
Sincerely,
Tenorshare Team
I recently came across on this
I recently came across this and would like to highlight it as a cautionary example. Please be careful of such tactics.
It is similar to intending to purchase a BMW, but a small clause states that a Mercedes will also be offered to you. If you do not respond within 7 days, the Mercedes will be automatically charged—on top of the BMW you were initially charged for—effectively forcing you to accept it.
This situation is comparable to purchasing software WhatsApp transfer, where unrelated promotional content for PicPretty is bundled together and cannot be removed. If there is no response within 7 days, a charge is imposed, which appears misleading and scam-like.
I did not request or agree to install your software for PicPretty.
3 March 2026
Unprompted review
Reply from Tenorshare
Dear Danny,
Thank you for reaching out to us regarding your concerns. We sincerely apologize for the confusion and frustration you experienced during this interaction.
We understand your concerns regarding product comparisons; if the purchasing process led to any misunderstanding—causing you to feel that additional or unrelated products were bundled or charged for without your explicit consent—we are deeply sorry. This was certainly not our intention. Any optional products or services (such as add-on software or subscription services) are intended to be clearly displayed during the checkout process.
We regret that, in your specific case, the inclusion of the PixPretty product and the associated billing terms were not explained with sufficient clarity. Our shopping cart interface is designed to indicate exactly which add-on products you are purchasing at the time of checkout, and these optional items can be removed before finalizing the order; it is possible that you simply overlooked this detail. Your feedback has highlighted a critical area where we urgently need to improve transparency and optimize the user experience—particularly regarding optional offers and subscription terms.
Please rest assured that we have absolutely no intention of charging customers for products they have not explicitly chosen. We would like to investigate your specific case further, cancel any unwanted subscriptions, and review the associated charges to determine if a refund is possible.
Please contact our customer support team with your order details so that we may prioritize your case and provide you with an appropriate resolution.
Thank you again for bringing this matter to our attention.
Sincerely,
Tenorshare Team
False Advertising - Fake 30-Day Money Back Guarantee!
They boldly claim a "30-Day Money Back Guarantee" on their website to trick you into buying. When the software failed to recover my files and I asked for a refund, they refused! They demanded I provide system "log files" and act as their unpaid QA tester. When I declined to waste my time troubleshooting their broken software, they rejected my refund citing a hidden policy. Do not trust their guarantee. Avoid this company at all costs!
Update: Now they are trying to bargain and offer a 45% refund. I said NO. I want my 100% full refund as advertised!
Update 2: Now they bumped it to 50%. Still playing games. I demand 100%!
Final Update: They refused to refund until my bank forced a chargeback. The worst customer service ever. Avoid!
31 March 2026
Unprompted review
Reply from Tenorshare
Dear nhien,
Thank you for sharing your feedback. We sincerely apologize for the frustration and disappointment you’ve experienced.
We are sorry to hear that the software did not successfully recover your files. We understand how important your data is, and we regret that the product did not meet your expectations.
Regarding the 30-Day Money Back Guarantee, we would like to clarify that it is subject to certain conditions outlined in our refund policy. The request for log files is intended to help our technical team verify the issue and improve the product; however, we understand that this process may feel inconvenient, especially when you are expecting a prompt resolution.
That said, we are truly sorry that your refund request was not handled in a way that felt fair or transparent. This is not the experience we aim to provide. Your feedback about the guarantee and support process has been noted and will be used to improve both clarity and customer experience.
We would appreciate the opportunity to review your case again and work toward a reasonable solution. Please contact us with your order details so we can prioritize your request.
Thank you again for your feedback.
Sincerely,
Tenorshare Team
Scam service:
Scam service:
Hello everyone, I purchased the Reiboot service from Tenorshare to fix an iPhone stuck in a boot loop. The tool only provides one feature (instead of all those advertised on their website), and in my experience it does nothing more than the free tool provided by Apple for iOS and Windows.
After realizing the tool was ineffective, I promptly contacted customer support. Despite repeatedly asking me for log files and additional data about my tests, they refused to offer a refund—even though THEIR WEBSITE GUARANTEES A 100% REFUND (SATISFIED OR YOUR MONEY BACK).
After more than a week of insisting, they turned out to be a scam company offering the functionality of a free tool through a paid subscription.
BEWARE
1 April 2026
Unprompted review
Reply from Tenorshare
Dear Pierluigi,
Thank you for sharing your experience. We sincerely apologize for the frustration and disappointment you have encountered.
We are very sorry to hear that ReiBoot did not resolve your iPhone issue as expected. While our software is designed to provide multiple repair features, we understand that in some cases the results may not meet expectations, and we regret that it did not deliver the value you were looking for.
Regarding the refund, we would like to clarify that our “money-back guarantee” is subject to specific conditions outlined in our refund policy. However, we truly regret that your request was not handled in a way that felt fair or satisfactory. The repeated requests for log files are intended to help our technical team analyze the issue, but we understand that this process may have caused additional inconvenience.
Please rest assured that we do not intend to mislead our customers. Your feedback is taken very seriously, and we will review both the product experience and the support process internally to improve.
We would appreciate the opportunity to reassess your case and work towards a reasonable solution. Kindly contact us again with your order details so we can prioritize your request.
Thank you again for your feedback—it helps us improve our products and services.
Sincerely,
Tenorshare Team
Used iAnyGo for gaming
Used iAnyGo for gaming. Works as expected, had an issue before with locations on iPhone and it was fixed.
5 November 2025
Unprompted review
I reported a fraudulent change on my…
I reported a fraudulent change on my card by Tenorshare.
Instead of resolving the problem, they tried to bribe me to keep me silent. They told me they would only resolve it if I changed my review.
This is what they sent to me via email:
"Tiffany Tenorshare
2026-01-17 15:09:22
Dear Customer,
...
Rest assured that when you delete your complaint, we will definitely refund the full amount to you.
"
6 January 2026
Unprompted review
Reply from Tenorshare
Dear customer,
We are very sorry to hear about your experience and take your concerns extremely seriously.
First and foremost, we want to clearly state that Tenorshare does not support or tolerate any behavior that conditions refunds on the removal or modification of customer reviews. What you described does not align with our company policies or the standards we expect from our support team.
We sincerely apologize for the distress and mistrust this situation has caused. Your feedback has been escalated internally for urgent investigation, and we will take appropriate action to ensure this does not happen again.
Regarding the charge on your card, we would like to help resolve this matter as quickly as possible. Refunds are handled according to our refund policy, but we are committed to reviewing your case fairly and transparently—independent of any review status.
Please contact our support team again with your order details and reference this case so we can prioritize your request and provide you with a proper resolution.
Thank you for bringing this to our attention. We value honest feedback and are committed to improving both our service and customer experience.
Sincerely,
Tenorshare Team
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