TennisHQ.co.uk Reviews 

212
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and the wonderful quality of the various tennis equipment received. Many people also mention that the online ordering process is extremely simple and prices remain consistently very reasonable. Shoppers deeply appreciate the helpful communication regarding dispatch updates along with securely and well-packaged parcels. Some reviewers were not happy with minor delivery delays or occasional stock availability issues encountered during purchasing. A few consumers noted that couriers occasionally struggled with local access, causing parcels to arrive a day late or incorrect items to be shipped.

What people talk about most

Product

Users describe positive interactions with product, expressing great satisfaction with their purchases.... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that parcels regularly... See more

Price

Consumers find pricing to be very positive and fair. Many people appreciate the reasonable and competitive... See more

Service

Clients share positive opinions on service, highlighting quick delivery times and accurate order fulfillment.... See more

Order

Reviewers express high satisfaction regarding the order experience, highlighting smooth transactions and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My daughter wanted to changer racket and her shoes were falling apart and found all needed here so felt it was convenient that I was able to just ordered everything at a very reasonable price. Didn't... See more

Rated 5 out of 5 stars

Excellent prices and delivered in well packaged parcels. Everything was spotless. Would 100% buy here again! Delivery was 1 day later than it originally quoted - but I'm almost enitrely certain tha... See more

Rated 5 out of 5 stars

I bought a pair of Yonex tennis shoes from this company. I was probably lucky that they had my size in stock, but they had a good range and I liked the fact that the website made it very clear which o... See more

Rated 5 out of 5 stars

Originally ordered a head Speed mp from TennisHQ but gave them a ring to ask if I could change my mind if the racquet was not strung yet. As it wasn’t, I then got refunded from my purchase very quick... See more


Company details

  1. Tennis Store
  2. Outdoor Sports Store

Written by the company

TennisHQ.couk – UK's Specialist Tennis Shop - Tennis Rackets, Shoes and Footwear, Balls, Clothing, Racket Bags, Grips and Strings. Cheapest prices and Rapid Dispatch.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

212 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(212)

95 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrible after care service

Terrible after care service. Had to pay £6 to return item which didn’t fit (received as Xmas gift), tag still in place never used but I unwrapped it to try on. Placed item in a new Jiffy bag a few days later (they were closed for returns until January) and returned to them. They confirm the item is in perfect condition on the phone today. They have refused to refund or exchange as it was not sent back in the original packaging. They are now sending the item that does not fit me back to - what a waste of time, waste of money on postage and not very environmentally friendly policy! Avoid avoid!

15 January 2024
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Excellent company - had a really great experience. Order arrived the next day at no extra cost. Unpacked and there had been a mistake with one of the items - TennisHQ went out of its way to call me within minutes of me reporting the problem. Unfortunately the item I had ordered was now out of stock so they processed a refund immediately and even let me keep the item sent in error, which saves me a lot of hassle. Outstanding customer service (possibly the best I've ever encountered!) and I'll be using again and recommending to others. Thank you.

2 November 2023
Unprompted review
Rated 5 out of 5 stars

quick delivery and easy return process!

quick delivery and easy return process!
I accidentally bought the wrong racket by mistake. Contacted TennisHQ which provided the label for the return. New racket was there within a day and money back for the old one within a week. Excellent experience throughout.

1 September 2023
Unprompted review
Rated 2 out of 5 stars

Really disappointed that the item was…

Really disappointed that the item was too small so had to return it. My kids bought this for dad on Father's Day. The total cost with postage was £24.90. Because I had to return it for a refund, I was refunded £14. Almost £6 for return postage label, there was no other option. Apparently it's the same price even it sending back for an exchange!!Won't be falling for that again.

20 June 2023
Unprompted review
Rated 5 out of 5 stars

Five stars deluxe!

Delivery was made on the next day, although it was indicated that delivery is within 2-4 working days. The price was unbeatable. I searched online for quite a long time and they had the best price. The item delivered was exactly as described and well packed. Five stars deluxe!

14 June 2023
Unprompted review

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