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Tenant Angels Reviews 

996
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 265 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, professional, kind, and knowledgeable, making interactions pleasant and reassuring. People frequently highlight the excellent customer service, noting prompt, efficient, and clear communication that keeps them informed and supported throughout their cases. Reviewers appreciate the quick response times and the team's patient approach to answering all questions. The service is often described as amazing, effectively handling claims and making the entire process smooth and manageable. Consumers feel well-supported, with the company explaining their rights and guiding them step-by-step. Many found the service stress-free, appreciating how the team identifies potential claims and connects them with solicitors efficiently.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Consumers consistently report positive experiences with the service, highlighting its professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the helpfulness and expertise of the... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting prompt, efficient, and... See more

Claim

People report positive experiences with claim, often receiving amazing support and advice from the team... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Daniel at Tenant Angels is an absolute knight in shining armour. Twice my flatmates and I have been in situations with a terrible landlord or leasing agency and both times Daniel has come to our rescu... See more

Company replied

Rated 5 out of 5 stars

Being in our 60’s and long term renters we were unsure where to turn when coming across a problematic landlord. A website search suggested Tenant Angels who had many positive reviews. From first conta... See more

Company replied

Rated 5 out of 5 stars

Tenant Angels have a great team, that respond very quickly and efficiently. They went above and beyond at all times to explain everything and keep me informed at every step and didn’t hesitate... See more

Company replied

Rated 5 out of 5 stars

Tenant Angels have been absolutely wonderful in helping me with my landlord issues. From the very beginning, they took care of most things for me, making the whole process feel smooth and manageable.... See more

Company replied


Company details

  1. Legal Services

About Tenant Angels

Written by the company

At Tenant Angels, we fight for the rights of tenants in England & Wales.

Specialising in Tenancy Deposit Protection Claims, in the last 12 months alone, we've handled over 1,300 claims for tenants!

The law on deposit protection is very clear, a landlord (or their agent) must protect a tenant's deposit within 30 days of it being paid and it must remain protected for the whole duration of the tenancy until the day the tenant moves out.

If the landlord fails to do this, they have broken the law and the tenant is entitled to the full deposit back plus up to 3x the value of the deposit per breach.

Our service is completely free of charge for tenants and if a tenants would like help with a claim, our partner solicitors operate on a no-win, no-fee basis.

We're a family-run business that is passionate about defending tenants rights. Helping you get exactly what you deserve.

If you need help, please get in touch today for a friendly no-obligation chat.

Tenancy Deposit Claims

Written by the company

Free Tenancy Deposit Checks
If your landlord did not protect your deposit, they have broken the law and you could be owed 3 times the value of your deposit in compensation. Find out free of charge today!
No-win, No-Fee Service
There are ZERO upfront costs! We operate all of our cases on a no win, no fee basis. All legal fees are recovered from the landlord when we win, along with a modest success fee from your compensation. Your compensation can be worth the return of your deposit in full, plus 3x your deposit value on top!
100% Confidential
It's not uncommon for tenants to worry that checking the status of their deposit protection will be flagged to the landlord, especially if you're still living in the property. We can assure you, our service is 100% confidential. Your landlord will not be notified until the day you decide to file a claim.

Contact info

Promotion box for Tenant Angels

Free Deposit Check

Unsure if your deposit was protected correctly? Find out today!

4.9

Excellent

TrustScore 5 out of 5

996 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(996)

235 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very convenient

Helpful, fast, convenient and effective

26 March 2026
Unprompted review
Tenant Angels logo

Reply from Tenant Angels

Hi there,

Thanks, really appreciate that. Glad we could keep things quick and straightforward for you.

All the best,
Tenant Angels

Rated 5 out of 5 stars

Very helpful and great communication

Very helpful and great communication, process has gone smoothly and the transition to a solicitor was quick and the case was submitted promptly. Kept in touch every step and made what should be a stressful process very simple instead

12 March 2026
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Reply from Tenant Angels

Hi Mr Rahman,

Thank you, really appreciate that.

Glad everything moved smoothly for you and that the handover to the solicitor was quick. Good to hear it all felt simple rather than stressful.

All the best,
Tenant Angels

Rated 5 out of 5 stars

Professional

Professional, informative and supportive service.
I have been put in touch with a solicitor who are fantastic and who are progressing my claim for compensation.

18 March 2026
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Reply from Tenant Angels

Hi Sally,

Thank you, really appreciate that. Glad everything’s moving forward and that the solicitor’s been a great fit.

All the best,
Tenant Angels

Rated 5 out of 5 stars

This team is amazing

This team is amazing. I have been having issues with my landlord for quite a while now. I turned to a few organisations prior and was either ignored or told they couldn't help. Tenant Angels were fantastic from the start. Quick responses, Patient, professional, Informative,but most importantly, I felt supported and finally someone who listens and cares. When you are dealing with a landlord like mine...trust me, this is special! I have just had the parting email from these guys to say their work is done and I feel quite sad. But I know if i need them again, they will be there. Thank you so much guys for the amazing work you do.

24 March 2026
Unprompted review
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Reply from Tenant Angels

Hi Steven,

This genuinely means a lot to read, thank you.

It’s frustrating hearing you were ignored or turned away before finding us - unfortunately we hear that more often than we’d like. I’m just really glad you stuck with it and found your way to us in the end.

You were great to work with throughout, and I’m pleased we could give you that bit of reassurance and support when things weren’t easy on your side. That’s exactly what we’re here for.

And I know what you mean about the “parting email” feeling a bit strange - we do get that sometimes! But you’re absolutely right, if you ever need us again, we’re always here.

Wishing you all the best moving forward, Steven.

Best wishes,
Tenant Angels

Rated 5 out of 5 stars

Great communication throughout the…

Great communication throughout the process so far, they check in to make sure you understand everything, lovely team, thankyou

19 March 2026
Unprompted review
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Reply from Tenant Angels

Hi Laura,

Thank you so much for this - really appreciated.

I’m glad the updates have been clear and helpful for you. We know it can feel a bit unfamiliar at first, so making sure everything makes sense (and checking in along the way) is something we take seriously.

Lovely to hear your kind words about the team as well - I’ll make sure they see this 😊

Best wishes,
Tenant Angels

Rated 5 out of 5 stars

Easy and amazing service!

This service is amazing, they explained everything super clearly and stayed in touch with me until i was able to vacate the property i was living in. Quick and professional, they were accommodating with communications and the whole process was easy and straightforward. I would really recommend them and have already done so to others :)

16 March 2026
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Reply from Tenant Angels

Hi Georgia,

Ah this is so nice to read, thank you.

You handled everything really well your side, especially with the timing around moving out - that can be a stressful period, so I’m glad we were able to keep things clear and straightforward for you throughout.

Great to hear the communication worked well too, we always try to fit around what suits you rather than the other way round.

And honestly, recommending us to others means a lot - that’s the biggest compliment we can get.

Best wishes,
Tenant Angels

Rated 5 out of 5 stars

“They Didn’t Just Advise – They Took Action for Me”

Im having a really positive experience with Tenant Angels. They are incredibly supportive and understanding while Im going through a difficult situation.

They took the time to listen to my case, explained my options clearly, and most importantly, referred me to a solicitor who has now taken my case on. That support made a huge difference and gave me confidence moving forward.

I’m very grateful for their help and would highly recommend Tenant Angels to anyone needing advice or guidance with tenant issues.

23 March 2026
Unprompted review
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Reply from Tenant Angels

Hi Mrs Pickett,

Thank you for taking the time to write this, it really means a lot.

I’m sorry you’ve been dealing with a difficult situation, but I’m so pleased we were able to step in, listen properly, and help you move things forward. Getting the right solicitor involved at the right time can make a big difference, so it’s great to hear that’s given you some confidence.

You’ve been an absolute pleasure to deal with throughout, and I’m glad we could support you when you needed it.

Wishing you the very best with your case - we’re always here if you need anything along the way.

Best wishes,
Tenant Angels

Rated 5 out of 5 stars

Thanks Daniel

Thanks Daniel. Very quick and well supportive.

20 March 2026
Unprompted review
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Reply from Tenant Angels

Hi Jiffin,

Really appreciate this, thank you. Glad we could help and get things moving quickly for you.

Shout if you ever need anything.

Daniel
Tenant Angels

Rated 5 out of 5 stars

Brilliant

Brilliant fast easy service thank you for your help

19 March 2026
Unprompted review
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Reply from Tenant Angels

Hi there,

Really appreciate that, thank you. Glad we could keep things quick and straightforward for you.

All the best,
Tenant Angels

Rated 5 out of 5 stars

I appreciate their support in…

I appreciate their support in everything. Now I am just waiting for the next steps.

17 March 2026
Unprompted review
Tenant Angels logo

Reply from Tenant Angels

Hi there,

Really appreciate that, thank you. We’ll keep things moving and keep you updated on the next steps.

All the best,
Tenant Angels

Rated 5 out of 5 stars

Helpful, informative and courteous

Helpful, informative and courteous.
Took all the stress out of a legal issue for me.
Put me onto a great lawyer who got a positive result.

3 December 2025
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Reply from Tenant Angels

Hi Tomas,

Really appreciate this, thank you. Glad we could take some of the stress off and get you to the right solicitor - great to hear it all worked out well.

All the best,
Tenant Angels

Rated 5 out of 5 stars

Fast, efficient and friendly

Fast, efficient and friendly service

13 March 2026
Unprompted review
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Reply from Tenant Angels

Hi Candida,

Thanks so much, really appreciate that. Glad we could keep things quick and easy for you.

All the best,
Tenant Angels

Rated 5 out of 5 stars

Best services I am glad with their…

Best services I am glad with their behaviour and they are so friendly. 100% recommended.

16 March 2026
Unprompted review
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Reply from Tenant Angels

Hi Hadia,

Thank you, that’s really kind of you to say. Glad you felt well looked after - that’s what we aim for.

Really appreciate the recommendation too 😊

All the best,
Tenant Angels

Rated 4 out of 5 stars

Good communication

Good communication. Very professional.

13 March 2026
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Reply from Tenant Angels

Hi Richard,

Thank you, really appreciate that. Glad the communication and service hit the mark for you.

All the best,
Tenant Angels

Rated 5 out of 5 stars

Successful claim ☑️ Helpful, transparent and honest

Lovely people to speak to, informative and clear in what happens should you pursue a claim.
When I had T&C’s questions regarding the solicitor and fees these were answered transparently. Subsequently sourcing an alternative option for me which worked great for my circumstances!

Thank you for being open and honest, as well as putting me in touch with such a great solicitor.

21 January 2026
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Reply from Tenant Angels

Hi Charlotte,

Thank you, this is really nice to read.

I’m glad we could answer everything clearly for you and find an option that suited your situation - that part’s really important to us. Good to hear the solicitor’s been a great fit as well.

Really appreciate you taking the time to share this.

All the best,
Tenant Angels

Rated 5 out of 5 stars

Good experience,,

Good experience,,
Thanks alot for your support and help

12 March 2026
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Reply from Tenant Angels

Hi Turki,

Thanks a lot, really appreciate that. Glad we could help.

All the best,
Tenant Angels

Rated 5 out of 5 stars

They have been amazing

They have been amazing, I have been explained everything about the claim and after they checked my case, they recommended a solicitor which is also very good and clear in terms of what happens next! My experience with Tenants Angels was a positive one! Thanks guys

10 February 2026
Unprompted review
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Reply from Tenant Angels

Hi Gelu,

Thanks so much, really appreciate you saying that. Glad everything was clear and that the solicitor’s been a good fit too.

Great to hear you had a positive experience with us.

All the best,
Tenant Angels

Rated 5 out of 5 stars

Very helpful kind staff

Very helpful kind staff, explained everything clearly. Will definitely recommend them!

24 February 2026
Tenant Angels logo

Reply from Tenant Angels

Hi Debra,

Thank you, really appreciate that. Glad everything was clear and you felt well looked after.

Thanks for the recommendation as well 😊

All the best,
Tenant Angels

Rated 5 out of 5 stars

Very quick and very helpful

Very quick and very helpful was able to get me sorted in under 24hours!!

25 February 2026
Tenant Angels logo

Reply from Tenant Angels

Hi there,

Thank you, really appreciate that. Glad we could get things sorted so quickly for you.

All the best,
Tenant Angels

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