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Tenant Angels Reviews 

994
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 264 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, professional, and kind, offering clear explanations and support throughout their cases. People frequently highlight the team's efficiency and prompt responses, ensuring they are kept informed and their questions are answered quickly. The service is often described as excellent, with many appreciating how the company simplifies complex legal processes and provides expert guidance. Reviewers note the company's ability to identify potential claims and seamlessly connect them with solicitors, ensuring a smooth and successful resolution.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its professionalism, efficiency, and... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness, professionalism, and... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the prompt, efficient, and... See more

Claim

Users describe positive interactions with claim processes, often expressing satisfaction with the support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Daniel at Tenant Angels is an absolute knight in shining armour. Twice my flatmates and I have been in situations with a terrible landlord or leasing agency and both times Daniel has come to our rescu... See more

Company replied

Rated 5 out of 5 stars

Being in our 60’s and long term renters we were unsure where to turn when coming across a problematic landlord. A website search suggested Tenant Angels who had many positive reviews. From first conta... See more

Company replied

Rated 5 out of 5 stars

Tenant Angels have a great team, that respond very quickly and efficiently. They went above and beyond at all times to explain everything and keep me informed at every step and didn’t hesitate... See more

Company replied

Rated 5 out of 5 stars

What a brilliant experience from start to finish. Super efficient and very clear advice. We are extremely grateful for the support we have received so far and the expert guidance we have been given. T... See more

Company replied


Company details

  1. Legal Services

About Tenant Angels

Written by the company

At Tenant Angels, we fight for the rights of tenants in England & Wales.

Specialising in Tenancy Deposit Protection Claims, in the last 12 months alone, we've handled over 1,300 claims for tenants!

The law on deposit protection is very clear, a landlord (or their agent) must protect a tenant's deposit within 30 days of it being paid and it must remain protected for the whole duration of the tenancy until the day the tenant moves out.

If the landlord fails to do this, they have broken the law and the tenant is entitled to the full deposit back plus up to 3x the value of the deposit per breach.

Our service is completely free of charge for tenants and if a tenants would like help with a claim, our partner solicitors operate on a no-win, no-fee basis.

We're a family-run business that is passionate about defending tenants rights. Helping you get exactly what you deserve.

If you need help, please get in touch today for a friendly no-obligation chat.

Tenancy Deposit Claims

Written by the company

Free Tenancy Deposit Checks
If your landlord did not protect your deposit, they have broken the law and you could be owed 3 times the value of your deposit in compensation. Find out free of charge today!
No-win, No-Fee Service
There are ZERO upfront costs! We operate all of our cases on a no win, no fee basis. All legal fees are recovered from the landlord when we win, along with a modest success fee from your compensation. Your compensation can be worth the return of your deposit in full, plus 3x your deposit value on top!
100% Confidential
It's not uncommon for tenants to worry that checking the status of their deposit protection will be flagged to the landlord, especially if you're still living in the property. We can assure you, our service is 100% confidential. Your landlord will not be notified until the day you decide to file a claim.

Contact info

Promotion box for Tenant Angels

Free Deposit Check

Unsure if your deposit was protected correctly? Find out today!

4.9

Excellent

TrustScore 5 out of 5

994 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(994)

265 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Tenant Angels were successful in getting my deposit back

Tenant Angels were successful in helping me get my deposit back and compensation. They were professional and they did not delay in communicating with me clearly every step of the way. I can’t thank them enough as I was quite nervous about pursuing my claim. Highly recommended.

16 May 2025
Unprompted review
Tenant Angels logo

Reply from Tenant Angels

Hi Megan,

Thank you, really appreciate you sharing this.

I'm so pleased you got a positive outcome and that we could help make the process less daunting. We know taking that first step can feel a bit overwhelming, so it's great to hear you felt supported throughout.

Thanks for the recommendation as well.

All the best,
Tenant Angels

Rated 5 out of 5 stars

Highly impressed with the prompt action…

Highly impressed with the prompt action and quick response from the team. Highly recommended to all!

5 May 2026
Tenant Angels logo

Reply from Tenant Angels

Hi Vikas,

Thank you, really appreciate that. Glad we could respond quickly and get things moving for you.

Thanks for the recommendation as well.

All the best,
Tenant Angels

Rated 5 out of 5 stars

Tenancy Deposit

Very helpful with the process and accommodating

30 April 2026
Tenant Angels logo

Reply from Tenant Angels

Hi Marites,

Thank you, really appreciate that. Glad we could help and make the process as straightforward as possible for you.

All the best,
Tenant Angels

Rated 5 out of 5 stars

Tennant Angels have been brilliant

Tennant Angels have been brilliant , my case is still on-going ,but regardless of outcome i would highly recommend this company . Staff are brilliant ,they are with you every step of the way . If you have any questions they answer straight away . A+++++

6 May 2026
Unprompted review
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Reply from Tenant Angels

Hi Angela,

Thank you, that's really kind of you to say.

I'm glad you've felt supported throughout the process so far. We'll continue to be here for you while the case progresses, and we're always happy to answer any questions along the way.

Thanks for the recommendation and the A+++++ 😊

All the best,
Tenant Angels

Rated 5 out of 5 stars

Amazing

Amazing! Really helpful wheni needed anything explaing and extra information.

28 April 2026
Unprompted review
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Reply from Tenant Angels

Hi Rebecca,

Thank you, really appreciate that. Glad we could help whenever you needed a bit more information or an explanation.

All the best,
Tenant Angels

Rated 5 out of 5 stars

Great advice and support from genuine…

Great advice and support from genuine people who want to help.

30 April 2026
Tenant Angels logo

Reply from Tenant Angels

Hi Samantha,

Thank you, really appreciate that. Glad we could help and that you felt supported throughout.

All the best,
Tenant Angels

Rated 5 out of 5 stars

Tenant Angels: Highly Recommend

Tenant Angels have been an incredible support system throughout my dispute with a previous landlord. Despite the complexity of my case, they navigated the situation with efficiency and maintained clear, accurate communication from the start. I highly recommend their services.

28 April 2026
Unprompted review
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Reply from Tenant Angels

Hi there,

Thank you for your kind words.

We're really pleased we could support you through what sounds like a challenging situation. Keeping things clear and straightforward is especially important when a case becomes more complex.

Thanks for the recommendation, it means a lot.

All the best,
Tenant Angels

Rated 5 out of 5 stars

Excellent service

Excellent service

17 April 2026
Tenant Angels logo

Reply from Tenant Angels

Hi Jason,

Thank you, really appreciate that. Glad we could help.

All the best,
Tenant Angels

Rated 5 out of 5 stars

Angels indeed

The best and most sincere service I have ever received. The amazing team handled my case promptly and everything went well.
Got my deposit back in no time.

13 April 2026
Unprompted review
Tenant Angels logo

Reply from Tenant Angels

Hi there,

Thank you, that's incredibly kind of you to say.

We're delighted we could help you get your deposit back and make the process as smooth as possible. It's always great to hear a positive outcome like this.

All the best,
Tenant Angels

Rated 5 out of 5 stars

Very nice polite customer service

Very nice polite customer service

23 April 2026
Tenant Angels logo

Reply from Tenant Angels

Hi Monika,

Thank you, really appreciate that. Glad you had a positive experience with the team.

All the best,
Tenant Angels

Rated 5 out of 5 stars

Good customer service

Good customer service

23 April 2026
Unprompted review
Tenant Angels logo

Reply from Tenant Angels

Hi Ahmed,

Thank you, really appreciate that. Glad you were happy with the service.

All the best,
Tenant Angels

Rated 5 out of 5 stars

The team is always available

The team is always available, the answer all my questions on time, they are friendly , a big thank you for your support and hard work, God bless

14 April 2026
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Reply from Tenant Angels

Hi there,

Thank you, that's very kind of you to say.

We're really pleased you've felt supported throughout and that we've been able to answer your questions when needed. Your kind words mean a lot to the team.

All the best,
Tenant Angels

Rated 5 out of 5 stars

Very quick and efficient

Very quick and efficient. Couldn't do enough for me and very understanding.

17 April 2026
Unprompted review
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Reply from Tenant Angels

Hi Nel,

Thank you, really appreciate that. Glad we could help and make things a little easier for you.

All the best,
Tenant Angels

Rated 5 out of 5 stars

They are very prompt in responding back…

They are very prompt in responding back to your questions and that is very rare. Appreciate their work.

10 April 2026
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Reply from Tenant Angels

Hi Yash,

Thank you, really appreciate that.

We know how frustrating it can be waiting for answers, so we're glad we could respond quickly and help when you needed it.

All the best,
Tenant Angels

Rated 5 out of 5 stars

Great service quick respond simple…

Great service quick respond simple process 👍

17 April 2026
Unprompted review
Tenant Angels logo

Reply from Tenant Angels

Hi Mo,

Thank you, really appreciate that. Glad you found the process simple and that we could respond quickly.

All the best,
Tenant Angels 👍

Rated 5 out of 5 stars

Absolutely fantastic for sorting our…

Absolutely fantastic for sorting our issue out very quickly replied back honestly amazing and thank you so much for the help.

9 April 2026
Tenant Angels logo

Reply from Tenant Angels

Hi Carl,

Thank you, really appreciate that.

Glad we could help get things sorted quickly for you. Thanks for taking the time to leave a review.

All the best,
Tenant Angels

Rated 5 out of 5 stars

They were very good and quick with…

They were very good and quick with getting in touch and found the information I needed about our deposit and where it was and the code we needed to find it. And giving me advice and where to go from here. An excellent service.

15 April 2026
Unprompted review
Tenant Angels logo

Reply from Tenant Angels

Hi Kerry,

Thank you, really appreciate that.

Glad we could help track down the deposit information and point you in the right direction. Sometimes just getting those answers is half the battle!

All the best,
Tenant Angels

Rated 5 out of 5 stars

Tenant Angels were amazing from the get…

Tenant Angels were amazing from the get go, helped me through the process and checked in every so often to make sure everything is okay. Could not thank them enough for all the help through this process.

1 April 2026
Tenant Angels logo

Reply from Tenant Angels

Hi Mehreen,

Thank you, really appreciate that.

Glad we could help guide you through everything and be there to check in along the way. It's lovely to hear you felt supported throughout the process.

All the best,
Tenant Angels

Rated 5 out of 5 stars

Felt trapped by the landlord pressuring…

Felt trapped by the landlord pressuring us to concede our deposit, couple messages with Tenant Angels and we had our deposit and more back. Thank you for protecting us against shady landlords.

26 September 2025
Tenant Angels logo

Reply from Tenant Angels

Hi Nathaniel,

Thank you, really appreciate you sharing this.

I'm glad we could help you get a fair outcome and take some of the pressure off when you felt stuck. That's a fantastic result.

All the best,
Tenant Angels

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