Banner for Tenant Angels

Tenant Angels Reviews 

993
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 264 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, professional, and kind, offering clear explanations and support throughout their cases. People frequently highlight the team's efficiency and prompt responses, ensuring they are kept informed and their questions are answered quickly. The service is often described as excellent, with many appreciating how the company simplifies complex legal processes and provides expert guidance. Reviewers note the company's ability to identify potential claims and seamlessly connect them with solicitors, ensuring a smooth and successful resolution.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its professionalism, efficiency, and... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness, professionalism, and... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the prompt, efficient, and... See more

Claim

Users describe positive interactions with claim processes, often expressing satisfaction with the support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Daniel at Tenant Angels is an absolute knight in shining armour. Twice my flatmates and I have been in situations with a terrible landlord or leasing agency and both times Daniel has come to our rescu... See more

Company replied

Rated 5 out of 5 stars

Being in our 60’s and long term renters we were unsure where to turn when coming across a problematic landlord. A website search suggested Tenant Angels who had many positive reviews. From first conta... See more

Company replied

Rated 5 out of 5 stars

Tenant Angels have a great team, that respond very quickly and efficiently. They went above and beyond at all times to explain everything and keep me informed at every step and didn’t hesitate... See more

Company replied

Rated 5 out of 5 stars

What a brilliant experience from start to finish. Super efficient and very clear advice. We are extremely grateful for the support we have received so far and the expert guidance we have been given. T... See more

Company replied


Company details

  1. Legal Services

About Tenant Angels

Written by the company

At Tenant Angels, we fight for the rights of tenants in England & Wales.

Specialising in Tenancy Deposit Protection Claims, in the last 12 months alone, we've handled over 1,300 claims for tenants!

The law on deposit protection is very clear, a landlord (or their agent) must protect a tenant's deposit within 30 days of it being paid and it must remain protected for the whole duration of the tenancy until the day the tenant moves out.

If the landlord fails to do this, they have broken the law and the tenant is entitled to the full deposit back plus up to 3x the value of the deposit per breach.

Our service is completely free of charge for tenants and if a tenants would like help with a claim, our partner solicitors operate on a no-win, no-fee basis.

We're a family-run business that is passionate about defending tenants rights. Helping you get exactly what you deserve.

If you need help, please get in touch today for a friendly no-obligation chat.

Tenancy Deposit Claims

Written by the company

Free Tenancy Deposit Checks
If your landlord did not protect your deposit, they have broken the law and you could be owed 3 times the value of your deposit in compensation. Find out free of charge today!
No-win, No-Fee Service
There are ZERO upfront costs! We operate all of our cases on a no win, no fee basis. All legal fees are recovered from the landlord when we win, along with a modest success fee from your compensation. Your compensation can be worth the return of your deposit in full, plus 3x your deposit value on top!
100% Confidential
It's not uncommon for tenants to worry that checking the status of their deposit protection will be flagged to the landlord, especially if you're still living in the property. We can assure you, our service is 100% confidential. Your landlord will not be notified until the day you decide to file a claim.

Contact info

Promotion box for Tenant Angels

Free Deposit Check

Unsure if your deposit was protected correctly? Find out today!

4.9

Excellent

TrustScore 5 out of 5

993 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(993)

264 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing

Amazing
Reliable ; service is fast and great

21 May 2026
Tenant Angels logo

Reply from Tenant Angels

Hi Tessa,

Thank you, really appreciate that. Glad you found the service reliable and quick.

All the best,
Tenant Angels

Rated 5 out of 5 stars

Great job!

Within two days, Tenant Angels were able to review my case and get a solicitor who accepted to carry on with my claim. Great job!

28 May 2026
Tenant Angels logo

Reply from Tenant Angels

Hi Nguwasen,

Thank you, really appreciate that. Glad we could review everything quickly and get your case over to a solicitor without delay.

All the best,
Tenant Angels

Rated 5 out of 5 stars

I have found the customer service…absolutely brilliant, polite,and quick redesign to any questions

I have found the customer service absolutely brilliant, always gets back via wattsapp straight away, answered all questions and have been a really quick service, let me know every step of the way, very polite , highly recommend.

28 May 2026
Unprompted review
Tenant Angels logo

Reply from Tenant Angels

Hi Kerry,

Thank you, really appreciate that.

Glad the WhatsApp updates were helpful and that you felt kept in the loop throughout. Thanks for the recommendation as well.

All the best,
Tenant Angels

Rated 5 out of 5 stars

Dan at Tenant Angels has been…

Dan at Tenant Angels has been incredibly helpful and supportive throughout the process of recovering my deposit from my former landlord and letting agent. Even though I am still in the process of getting back my deposit he has been very helpful and supportive. He explained everything clearly, kept me updated, and made the whole process much less stressful. Very professional, responsive, and genuinely helpful. I highly recommend Tenant Angels to anyone dealing with deposit issues.
Thank you, Dan!

21 May 2026
Unprompted review
Tenant Angels logo

Reply from Tenant Angels

Hi Chichi,

Thank you, that's really kind of you to say.

I'm glad Dan has been able to support you throughout and make the process a little less stressful. It's great to hear you've felt informed and supported every step of the way.

Thanks for the recommendation, and we'll continue to be here if you need us as things progress.

All the best,
Tenant Angels

Rated 5 out of 5 stars

Helpful and friendly

Helpful and friendly. Explained the process well

27 May 2026
Tenant Angels logo

Reply from Tenant Angels

Hi Amanda,

Thank you, really appreciate that. Glad everything was explained clearly and that you found the team helpful.

All the best,
Tenant Angels

Rated 5 out of 5 stars

From start to finish the whole process…

From start to finish the whole process was very easy. Daniel was great everything was explained. Every step of the way

22 May 2026
Unprompted review
Tenant Angels logo

Reply from Tenant Angels

Hi Sarah,

Thank you, really appreciate that.

Glad the process felt easy from start to finish and that Daniel kept everything clear along the way.

All the best,
Tenant Angels

Rated 5 out of 5 stars

It was easy and straightforward service.

It was easy and straightforward service.

13 May 2026
Tenant Angels logo

Reply from Tenant Angels

Hi Idris,

Thank you, really appreciate that. Glad we could keep things simple and straightforward for you.

All the best,
Tenant Angels

Rated 5 out of 5 stars

Great company

Great company. Really helpful when having doubts about paperwork. Would 100% recommend tenant angels. Keep up the great work.

12 May 2026
Unprompted review
Tenant Angels logo

Reply from Tenant Angels

Hi Christopher,

Thank you, really appreciate that.

Glad we could help clear up any doubts and give you some reassurance along the way.

Thanks for the recommendation as well.

All the best,
Tenant Angels

Rated 5 out of 5 stars

Tenancy/Deposit Claim dispute

I have just started my claim with this firm, from the outset I have experienced amazing support and advice from all the team involved. Its been a big relief so far, from me and my family They are truly Angels. I look forward to working with them and I would recommend them for their swift and professional service.

21 May 2026
Unprompted review
Tenant Angels logo

Reply from Tenant Angels

Hi Abdul,

Thank you, that's really kind of you to say.

I'm glad you've felt supported from the very beginning and that we've been able to give you and your family some reassurance during what can be a stressful time.

We look forward to continuing to work with you, and thank you for the recommendation.

All the best,
Tenant Angels

Rated 5 out of 5 stars

Very good and and very nice and get…

Very good and and very nice and get things done very quickly

13 May 2026
Tenant Angels logo

Reply from Tenant Angels

Hi Jen,

Thank you, really appreciate that. Glad we could get things sorted quickly for you.

All the best,
Tenant Angels

Rated 5 out of 5 stars

Very helpfull and friendly

Very helpfull and friendly

20 May 2026
Tenant Angels logo

Reply from Tenant Angels

Hi Yvonne,

Thank you, really appreciate that. Glad we could help.

All the best,
Tenant Angels

Rated 5 out of 5 stars

Excellent service.

Excellent service.

12 May 2026
Tenant Angels logo

Reply from Tenant Angels

Hi Lisa,

Thank you, really appreciate that.

All the best,
Tenant Angels

Rated 5 out of 5 stars

I found the service extremely good very…

I found the service extremely good very helpfull and everything was expalined and gone through properly very good service would recomend

19 May 2026
Tenant Angels logo

Reply from Tenant Angels

Hi Hayley,

Thank you, really appreciate that.

Glad everything was explained clearly and that you felt well supported throughout. Thanks for the recommendation as well.

All the best,
Tenant Angels

Rated 5 out of 5 stars

Excellent Service

I am extremely pleased with the service provided throughout my tenancy deposit claim. From the beginning, Daniel Mould has handled my case professionally, efficiently, and with excellent communication at every stage. She made what could have been a stressful process much easier to deal with and ensured I fully understood my rights and options.

Their knowledge and dedication gave me confidence throughout and I truly appreciate the support and commitment they showed. I would highly recommend their services to anyone experiencing issues with a tenancy deposit or requiring professional assistance in resolving landlord disputes.

Thank you again for your outstanding support and excellent service.

6 May 2026
Unprompted review
Tenant Angels logo

Reply from Tenant Angels

Hi Ben,

Thank you for such a kind review.

I'm really pleased we could help make the process easier and give you the confidence to move things forward. Understanding your rights is such an important part of the process, so it's great to hear you felt informed throughout.

Thank you for the recommendation and for taking the time to share your experience. It means a lot.

All the best,
Daniel & the Tenant Angels Team

Rated 5 out of 5 stars

I am still in the initial stage with…

I am still in the initial stage with Tenant Angels, and so far they have been very friendly and professional. They reply to every enquiry and keep me updated on the progress. I have only been with them for one week, but with their attitude I feel hopeful that they will handle my case professionally and positively.

I was looking for this type of firm for the last 2 years. I wasted money and time with different non-serious firms, but finally I found Tenant Angels with their “No Win, No Fee” policy, which gave me more confidence to trust them. So far, they are really acting like angels.

18 May 2026
Unprompted review
Tenant Angels logo

Reply from Tenant Angels

Hi there,

Thank you for such a thoughtful review.

We're really pleased you've had a positive experience so far and that you've felt supported from the outset. It means a lot to hear that, especially after your previous experiences elsewhere.

We'll continue to keep you updated and support you throughout the process. Thank you for putting your trust in us.

All the best,
Tenant Angels

Rated 5 out of 5 stars

Helpful

They were very helpful, kind and professional. Thank you so much!

18 May 2026
Unprompted review
Tenant Angels logo

Reply from Tenant Angels

Hi there,

Thank you, really appreciate that. Glad we could help, and thank you for taking the time to leave a review.

All the best,
Tenant Angels

Rated 5 out of 5 stars

I found this company very thorough

I found this company very thorough, replied very quick.

8 May 2026
Tenant Angels logo

Reply from Tenant Angels

Hi Katie,

Thank you, really appreciate that. Glad you found the service thorough and that we could respond quickly when you needed us.

All the best,
Tenant Angels

Rated 5 out of 5 stars

5 stars

I filed the form online. Received a call back the next day and they were quick to connect me with a solicitor. I recommend Tenant Angels

14 May 2026
Tenant Angels logo

Reply from Tenant Angels

Hi there,

Thank you, really appreciate that. Glad we could get back to you quickly and connect you with a solicitor without any delays.

Thanks for the recommendation.

All the best,
Tenant Angels

Rated 5 out of 5 stars

Tenant Angels were successful in getting my deposit back

Tenant Angels were successful in helping me get my deposit back and compensation. They were professional and they did not delay in communicating with me clearly every step of the way. I can’t thank them enough as I was quite nervous about pursuing my claim. Highly recommended.

16 May 2025
Unprompted review
Tenant Angels logo

Reply from Tenant Angels

Hi Megan,

Thank you, really appreciate you sharing this.

I'm so pleased you got a positive outcome and that we could help make the process less daunting. We know taking that first step can feel a bit overwhelming, so it's great to hear you felt supported throughout.

Thanks for the recommendation as well.

All the best,
Tenant Angels

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look