Tenancy.Cleaning Reviews 

1,500
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 480 reviews, reviewers overwhelmingly had a great experience with this company. Consumers often highlight the simple booking process and appreciate how easy it is to schedule cleans online. Customers frequently praise the friendly staff for being polite, professional, and arriving right on time to handle tough jobs. People also mention that the thorough cleaning service leaves properties sparkling, fresh, and completely ready for new tenants. Though some customers were dissatisfied with the overall cleaning quality, noting specific issues like unwashed carpets, greasy kitchens, or neglected appliances. A few other people also felt that communication could be better and experienced frustrating delays with staff arriving late.

What people talk about most

Service

Reviewers highlight positive aspects of service, praising the thoroughness and efficiency of the cleaning... See more

Staff

People report positive experiences with staff, highlighting that team members are consistently punctual,... See more

Quality

Customers consistently note ambiguous experiences with quality. While some reviewers praised sparkling ovens,... See more

Booking process

Users describe ambiguous interactions with booking_process. Many consumers praise the straightforward and... See more

Facilities

Reviewers express mixed opinions about the facilities. Some customers report that the property was left in an... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Adir was really nice and overall he did an ok job. There was still bits where I had to go over myself, like window corners and bits of the carpet. Also, I paid for a carpet deep clean and was told on... See more

Rated 5 out of 5 stars

Would highly recommend Tenancy Clean. I was hesitant about booking as it wasn't a local firm, but I had left it very late to organise a clean for our new house. The phone was answered quickly, they co... See more

Rated 5 out of 5 stars

Brilliant service. I booked a full end of tenancy clean and was booked in within 2 days. Abubakr Ismahil came and he and his colleague spent all day thoroughly cleaning my property that the last tenan... See more

Rated 5 out of 5 stars

The staff were really polite and efficient. Everything was done to the highest standards and really quickly. They were also really open to questions and did not hesitate to ask if I needed anything el... See more


Company details

  1. Cleaning Service

Written by the company

Tenancy.Cleaning is a one-stop solution for all your professional cleaning needs and covers most parts of the UK. Whether it's End of Tenancy Cleaning, Move in Cleaning or Builders Cleaning – our diverse range of services provide customers with full satisfaction, no matter what their requirement is. With trained staff and high quality equipment, we guarantee an exceptional service that will leave you feeling impressed and leave each room looking better than before! If that isn’t enough, our move out cleaning packages are tailored to meet every requirement so you have peace of mind when it comes to getting back your deposit. Rest assured - with tenancy.cleaning, you can find the perfect cleaning solution for your home or business! Cleaning services that are currently available from our company: Tenancy Cleaning One off cleaning After builders cleaning Carpet and upholstery cleaning Oven and appliances cleaning Pressure washing service


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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Replied to 58% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(1,500)

492 reviews in the last 12 months

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Rated 5 out of 5 stars

Wonderful job by Adin & his team

Adin & his team did a wonderful job on our clean. We booked pretty much the full works in readiness for putting our house on the market. The team arrived early, Adin took time to go through the booking and for me to show him around. He then stayed until we returned home once we had the call to say they were finished so that he could show me everything they had done.

One of his team even gave my little girl a cake! Excellent customer service from Adin & his team 👏

27 June 2026
Unprompted review
Rated 1 out of 5 stars

Terrible experience

Terrible experience. Cleaners did not turn up on the date that I booked 3 weeks prior. I chased the company on the day to see where the cleaners was, and after waiting an hour was told that they had cancelled for an emergency. I then had to ask my landlord for access to the property for the cleaners the next day - even though my tenancy has finished on the originally booked day.
The cleaners came on the second day and for a end of tenancy clean, left after two hours as they had another job to go to. You cannot do a deep thorough clean as I expected in two hours! My landlords have complained, the carpets were not deep cleaned, neither were the windows, cupboards etc. I paid £250 for a terrible service. When I complained I was told that I am only entitled to a reclean, so that would be effectively the third attempt to actually just a clean done!
I've lost my deposit and am out of pocket for the clean that wasn't delivered. I'm so frustrated as I think I deserve my money back but unhelpful replies and no real resolution.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

A great job well done

Robert and his two colleagues did an outstanding job! They came in and blitzed a filthy bedroom and turned it around in just over an hour.

They deep cleaned so efficiently that it was a pleasure to walk in the room afterwards.

Thank you guys!

27 June 2026
Unprompted review
Rated 5 out of 5 stars

Adin and his team did a good job

Adin and his team did a good job. They cleaned at my property and an end of tendency property and did a good job at both of those. They are also really efficient and fast. Reasonable price and does as asked. Both properties were left in a fantastic way. Didn’t have to tell them much. They know what they are doing.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish. Abubakr’s team did a deep clean of my mother’s property, which hadn’t been maintained for quite some time, so it was a challenging job. They worked incredibly hard and the transformation was remarkable. Professional, friendly, and thorough throughout—I would highly recommend them to anyone looking for a first-class cleaning service. Thank you so much 😊

25 June 2026
Unprompted review
Rated 4 out of 5 stars

Adir was really nice and overall he did…

Adir was really nice and overall he did an ok job. There was still bits where I had to go over myself, like window corners and bits of the carpet. Also, I paid for a carpet deep clean and was told on arrival that they only vaccum it. He did however perform a miracle cleaning the old oven and for that I'm really grateful.

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Adin and his team were excellent

Adin and his team were excellent, they cleaned our property to an excellent standard on the hottest day of the year. They cleaned everything mentioned and were particularly good at the bathrooms. Would highly recommend!

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

Christos and Ntemo (I’m not sure if I’ve spelled their names correctly) cleaned my flat today before I move out. They arrived on time and did an exceptionally thorough and spotless job. Overall, I am extremely satisfied with the service and would highly recommend Tenancy.Cleaning to anyone looking for a reliable end-of-tenancy cleaning service.

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Thank you to Adin and his team

Adin and his team cleaned our whole house from top to bottom this morning. I’ve been suffering with morning sickness and unable to do a proper deep clean myself and have been getting triggered by smells in my house. I mentioned this to Adin on arrival and he was very understanding. He made extra effort to clean the house and eradicate lingering smells to reduce my nausea. He was professional and friendly throughout the service. I would highly recommend this cleaning company.

24 June 2026
Unprompted review
Rated 1 out of 5 stars

Had a terrible experience

Had a terrible experience
Paid £292 for an end of tenancy clean. Firstly they were an hour and half late. Then they left after 2.5 hours. I wish I could upload photos because the job they did was laughable. Paid for carpets to be cleaned (they were just hoovered) the kitchen was disgusting. I complained they re booked someone to come back by 6.30pm got to 6.30 they was ignoring my calls. I finally got through to the cleaner himself who told me he wouldn’t be there until 8.30pm! The office was rude and tried to blame me for not complaining quick enough (I complained on the day but wasn’t able to send images as I don’t live there so sent the images the next day) no compensation offered after paying so much money. The cleaner ended up coming the following day and only spent an hour there.
Terrible service. Really disappointed

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic end of tenancy cleaning…

Fantastic end of tenancy cleaning experience from Ali who was respectful and did a great job of cleaning the listed areas, the bathroom was very tidy and deep cleaning of the carpet looked excellent

20 June 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic experience with Christos!

Really fantastic experience from Christos for our household clean yesterday. He was so polite and friendly! His attention to detail was amazing and he even went above and beyond, showing me some great tips for cleaning, bringing all his fantastic cleaning equipments and spent more hours than the contracted time to finish the whole house which was gratefully received. Thank you Christos!

19 June 2026
Unprompted review
Rated 5 out of 5 stars

10/10 service

Ali & his team were great! They were on time, efficient and thorough — and went above and beyond to meet our needs. Great communicators & would definitely recommend to others in the future.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Shaida & Saza arrived promptly &…

Shaida & Saza arrived promptly & honestly, these ladies didn’t stop.

They did a brilliant job cleaning the whole house (including the kitchen appliances). Every thing is sparkling!

Would completely recommend. Thank you ladies! 🙂

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Ali and his team were great

Ali and his team were friendly, polite and efficient. They arrived on time and left my home sparkling. They were proud of their work too- I highly recommend them! Thank you

13 June 2026
Unprompted review

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