I have ordered some plastic under the bed clear Bins with tops that I never received then I ordered 2 pot sets 1 silver and one red the pots they are so thin and cheap not to mention supposed to nonst... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I have order some items and return some! Didn’t get one items refund apparently missing! Temu use to be great now go down hill! Thank you Temu after all the chasing I finally get my refund! My opinion... See more
Company replied
Headline: Total scam – dangerous and wrong item! Review: I ordered a FUEL HOSE, but received a VACUUM HOSE. This is a life-threatening mistake – vacuum hoses dissolve in petrol and cause fires! When... See more
Company replied
Ordered 2 rolls artificial hedge at 6mtrsx1 mtrs they sent out 4 rolls 3 mtrs x 1 mtrs what gives them the right to send out what they want and offer you a refund of 1.98 and don’t return it. I asked... See more
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Company details
Written by the company
Temu is a global e-commerce platform founded in Boston, Massachusetts in 2022, serving customers in more than 90 markets worldwide. It connects consumers with millions of independent manufacturers, brands, and sellers to offer a wide selection of quality products across hundreds of categories — from home goods and pet supplies to DIY tools and automotive accessories — at affordable prices. To complement its cross-border model, Temu has also launched the Local Seller Program in multiple markets, enabling businesses of all sizes to sell and ship locally while offering consumers shorter delivery distances and more efficient return processes. Temu’s mission is to make quality products more accessible to more consumers by reducing unnecessary costs and middlemen markups. If you have any questions or concerns while shopping at Temu, please contact our customer service through this link: https://m.temu.com/t/ZXIdkZadzEA
Contact info
31 St. James Avenue, 02116, Boston, United States
- temu.com
1.9
Poor
51K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
The get items for 1penny is just such a…
The get items for 1penny is just such a scam. You have to buy so much it would actually be cheaper to buy the items. Also the so called free hauls thats a scam too. I've deleted this app.
3 May 2026
Unprompted review
Reply from Temu
Hello, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Best wishes, Temu team
Misleading Promotions and Disappointing Treatment of Loyal Customers
I’ve been a loyal customer for the past two years, regularly placing orders and consistently leaving honest reviews. While I’ve appreciated the service in the past, the recent promotional tactics have become increasingly disappointing. The promotions often appear attractive at first glance, but in reality, they rely on misleading and deceptive methods that say one thing while encouraging customers to spend more than expected. Instead of offering genuine value, these deals feel intentionally designed to confuse loyal customers into making larger purchases for minimal actual benefit. It’s frustrating to see a company continue using such tricky marketing strategies while offering so little appreciation or meaningful rewards for regular customers.
3 May 2026
Unprompted review
Reply from Temu
Thank you for your interest in Temu's promotional activities! We understand that you may have questions about our promotions. Please rest assured that all our promotions are fair and transparent. Detailed rules and conditions can be found on each promotion page, which you can access at any time. If you have any questions or need further clarification, please feel free to contact us for assistance via the following link: https://www.temu.com/support-center.html. Sincerely, The Temu Team
Absolute rubbish
Absolute rubbish over £40 of items bought , tiny items damaged item utter rubbish went straight in the bin . Please do not use the quality is so poor you would not believe
1 May 2026
Unprompted review
Reply from Temu
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Really bad products
3 May 2026
Unprompted review
Reply from Temu
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Temu is a very big scam company
Temu is a very big scam company. It promises you free gifts. PayPal withdrawals. And cash back.
All of the above are scams. O am so stupid I keep ordering from them and keep falling for the underhanded tactics to force me or to that matter any idiot that might fall for their tactics. It says purchase Minimum $40 to get the free 4 - 7 free gifts. And a surprise one as well. You submit your payment only to receive what you have ordered fir the full price. Even for more than is advertised.
Notice well when you see price advertised and the price you end being charged.
I am stupid. And I should stop using Temu. I currently was ducked into 2 transactions. $31...and $41.. I was supposed to get PayPal withdrawal of $150 originally but then you get the catch. The wheel.
Government should protect consumers from this company. But where are they.
I will be referring this matter and similar ones to the relevant body in order to stop and prevent other idiots like myself to part with their money to purchase cheap Chinese products .
I am responsible for every word on this review. I am willing to provide proof should any government department so wishes.
Save your money. Products are inferior. Do not buy it and delete the Temu Application. That would be the very best advantageous action to safeguard your life.
I received a reply to this review from Temu.
They mentioned the return policy. NOT the wheel scam and their tactics of forcing you to spend waiting or expecting the free gifts or PayPal cash.
I did NOT argue with or against the return policy. That was not the pivotal or even any part of my review .
Scamming money was my review not refund policy.
Hence Temu avoided the real issue which was the scamming wheel and PayPal cash withdrawal.
3 May 2026
Unprompted review
Reply from Temu
Hello, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. We implement strict policies and control measures to ensure product quality and accurate product descriptions. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Product not as described – no resolution provided
I had a very disappointing experience with Temu.
I ordered a garden shed, but the item I received was not as described — the colors and panel quantities were completely incorrect compared to the listing.
I provided clear photo evidence and spent over two weeks trying to resolve the issue both with the seller and Temu support. Unfortunately, I kept receiving the same response referring to a 6-month guarantee or a 90-day return policy, without properly addressing the fact that the product itself was incorrect.
At no point was a meaningful resolution or compromise offered.
Under UK consumer law (Consumer Rights Act 2015), products must match their description, which clearly did not happen in this case.
This experience has been frustrating and time-consuming, and the lack of proper support or accountability is very concerning.
3 May 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Unfulfilled $150 credit promise - Ticket 1777593832059866 - False Advertising
Unfulfilled $150 credit promise - Ticket 1777593832059866 - False Advertising
I am exposing the lack of ethics at Temu. After a technical failure, agent Marina Sáez formally authorized a $150 credit as compensation (Ticket 1777593832059866). Now, a supervisor named Richard Parker is refusing to honor it, trying to force a $400 purchase instead. This is a clear case of misleading advertising and a breach of trust. I have all the screenshots as evidence. I will continue escalating this globally until the $150 is credited to my account as originally promised.
Expongo la falta de ética de Temu. Tras un fallo técnico, la agente Marina Sáez autorizó formalmente un crédito de $150 como compensación (Ticket 1777593832059866). Ahora, un supervisor llamado Richard Parker se niega a cumplirlo, intentando obligarme a realizar una compra de $400 para "liberar" el dinero. Esto es publicidad engañosa y una falta de respeto al consumidor. Tengo todas las capturas como evidencia. Seguiré escalando este caso internacionalmente hasta que acrediten los $150 prometidos.
2 May 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
i ordered a computer unit cost me 65…
i ordered a computer unit cost me 65 pounds first time buyer was missing 1x70cm metal tubing bar also missing 2x90 cm bars they did give me a 19.00 refund and i thought well i could fix it maybe cheaper but been on all the sites ebay,screw fix gonna cost me over 40.00 pounds and then they say on ai give me a 20 per cent discount on my next order.so now i have a computer desk that can,t be put up totally disgusted can,t even talk to someone to explain the issues and they want to send me a returns label but i am 65 years old the package must weigh at least 20 kilos and i have dumped the packaging i will never use again
8 April 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Order Number: PO-037-10185636117112233
Order Number: PO-037-10185636117112233
I had a very disappointing experience with Temu. Shipping delays are excessive — my order took more than 15 to 17 days to arrive.
The return and refund process is even worse. After returning the items, it takes another 10 to 15 days just to receive the refund. This is unfair. Refunds should be processed as soon as the return is initiated, not after such long delays. Customers should not have to wait this long for their money.
The product quality was also very poor. I ordered safety shoes, but they were not safe at all and did not meet any real safety standards. I also received tools that were rusty and in bad condition. I returned these items, and I am still waiting for my refund.
I strongly hope Temu reviews and improves its policies, especially regarding shipping times, product quality, and refund processing.
Overall, I am very dissatisfied and will not order from Temu again.
2 April 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Fast delivery for cheaper alternatives
Quality is not always great but given the combination of low price, delivery time, and giveaways, like $5 for delayed delivery, it is definitely worth it.
28 April 2026
Unprompted review
Reply from Temu
Hello, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
We ordered two professional vapes
We ordered two professional vapes, but what arrived was a small rubber vape wallet, which we threw in the garbage
2 May 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type "wrong item" into the chat, select the item from your order that is wrong, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat so we can help you. Best wishes, Temu team
So hard to properly order items
So hard to properly order items. Right there tells the type of overall service they provide. Beware!!!!!
2 May 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Horrible delivery
Horrible delivery, couldn't even ship it out for 3 orders in a row. Do not place ur trust or reliance on their delivery at all.
2 May 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
WISH I COULD GIVE THEM A ZERO
WISH I COULD GIVE THEM A ZERO. THEY R A RIP OFF COMPANY. THEY NEED TO B INVESTIGATED N SHUT DOWN!
THEIR A MAIL ONLINE CON COMPANY .
THEY SAY TO ORDER SOME FOR A PENNY. WHEN U DO. THEY WANT U TO ORDER MULTIPLE ITEMS. N WHEN U DONT, U ONLY GET THE ITEMS U ORDERED. NEVER SEEING THOSE PENNY ITEMS EVER AGAIN NOR OFFERED.
THEY WILL GET UR ORDER WRONG N WHEN U CONTACT THEM, IT TAKES THEM 2 1/2HOURS ON LINE TO CK THINGS OUT. I ORDERED A PERSONALIZED CLOCK, IT WAS BROKE. I CONTACTED TEMU, THEY DIDNT DO "S!" ABOUT IT(I END UP THROWING IT IN THE TRASH. THE SELLER WANTED TO GIVE ME CREDIT OFF OF HER SITE.
THEN I ORDERED A 2-PC BLACK N FUSCHIA OUTFIT. I WAS SENT A BLACK/WHITE. THEY DONOT SEND NO RETURN LABEL(S) N CLAIM THEY CANT DOWNLOAD IT TO UR EMAIL. BULL-
AFTER I RECEIVE MY ITEMS FROM THEM. IM DONE. GOING TO DELETE THEIR APP N BLOCK THEM.
THEY REALLY NEED TO B INVESTIGATED N POSSIBLY -SHUT THEM DOWN!
30 April 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. We implement strict policies and control measures to ensure product quality and accurate product descriptions. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
They send me ads telling me I'm a…
They send me ads telling me I'm a trusted customer and offer a few "free" gifts as a thank you when you order. I never get anything free for one, then when you go to order they list one price to get you to order but they charge you a higher price. I will never order from them again. And I'm deleting the app entirely plus requesting deletion of all my information from their company.
2 May 2026
Unprompted review
Reply from Temu
Hello, thank you for participating in our promotional activities. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Best wishes, Temu team
Useless Company
Couldn’t send a parcel back! Stuck with items that are faulty - arrived with it. What a disgrace.
Big company like this and doesn’t check what’s being sent out to fresh customers? Wow.
No info on my order until it arrived - won’t provide me with a prepaid label or any help to successfully send it back. Clearly works in their favour.
I have tried to find it using their temu website and self service options and all of them failed, as if the order never existed yet the money successfully been taken out of my bank.
I got in touch with them throughout the whole of April and been messaging back and forth with no solution from their side whatsoever. Will be taking it further.
Do not bother!
22 March 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I was promised £32 cash back
I was promised £32 cash back. I placed the order & got 65p!! It’s absolutely appalling how they make fraudulent promises!! I will be returning everything as a matter of principle.
2 May 2026
Unprompted review
Reply from Temu
Hello, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Best wishes, Temu team
The good outweighs the bad.
Like Amazon, Temu is processing products from remote suppliers. The service it provides has in my experience always been of a very high standard, but the products not always so much. They are sourced in China (as are many on Amazon), where a business approach that lacks integrity seems to be acceptable, and while the product that you receive is often excellent value for money, sometimes it’s substantially inferior to it’s portrayal on the website. I have comfortable, well designed, well made and robust day-to-day casual footwear for instance that would cost double or even treble for something similar elsewhere. I also have items of clothing that had to go straight to landfill. However, Temu does respond fairly and efficiently to justified complaints and overall the good outweighs the bad.
2 May 2026
Unprompted review
Reply from Temu
Hello, thank you for shopping with us and sharing your 4-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
ABSOLUTE SCAM! Ordered an iPhone 17, Received a Box of RICE!
Do not EVER buy expensive electronics from Temu! I purchased what was supposed to be a brand new iPhone 17. When it arrived, I set up my camera and lighting to film an unboxing video for my TikTok. Imagine my absolute horror when I broke the factory seals on camera, lifted the lid, and found a literal pile of uncooked grocery store rice instead of a smartphone!
You would think that having undeniable, uncut video evidence of this blatant mail fraud would make getting a refund easy. Absolutely not.
Temu’s robotic customer service is a complete joke. First, they told me that to get my money back, I had to print a return label, box up the uncooked rice, and mail it back to their warehouse. When I refused to waste my time and gas returning garbage from their compromised supply chain, they had the absolute nerve to email me saying they reviewed the order and it was "packed and shipped in alignment with the specifications." They are literally trying to claim a pile of rice meets the specs of an iPhone 17.
I am now having to escalate this to my bank for a fraud chargeback, issue a formal Letter Before Action under the Consumer Rights Act 2015, and report them to Action Fraud and Trading Standards.
Save yourself the massive headache and lost money. Their supply chain is clearly compromised by thieves, and their customer service will do everything to avoid taking responsibility. Avoid this company at all costs!
29 April 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
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