Reply from Tempocasa.it - Varese
Dear Arshed,
We are writing to you from the Customer Care service of the Tempocasa Group. Thank you for taking the time to reach out to us—every piece of feedback is valuable and helps us improve both our service and that of our franchisees. We are sorry to hear that you cannot define your experience with one of our agencies as a positive one.
We have conducted a review with the local affiliate, who has expressed sincere surprise regarding your review. As the agency owner—and also the person who personally followed every phase of your experience with great care and attention—he is eager to clarify what occurred.
We are aware that the entire team acted consistently and with particular diligence. The purchase offer was fully prepared in english to facilitate your understanding of each step, and the team worked with dedication to effectively resolve the matter concerning the notarial deed. Furthermore, we are informed that an alternative and more affordable solution was found for you compared to the initial options—this in addition to the usual support we guarantee to all our clients.
Lastly, throughout the entire process, no dissatisfaction was ever expressed, nor was any discomfort reported. For this reason, your review has caused deep disappointment for our affiliate and the entire team, especially because they would have gladly clarified any doubts or concerns, had they been communicated. They remain available for a direct and constructive conversation, should you wish to share your impressions in more detail.
If you are not satisfied with this response, we invite you to send an email to customercare@tempocasa.com—we will be happy to further investigate your report if you deem it necessary.
We wish you a pleasant day,
Tempocasa Group