Temple & Webster Reviews 12,951

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,359 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality and affordability of the products, often noting that items look even better in person than online. Many people highlight the seamless ordering process and the swift, reliable delivery service, with some even receiving their items earlier than expected. However, some customers were dissatisfied with issues related to delivery, such as missing items or problems with specific instructions like gate codes. A few other people also felt that some products arrived damaged or were faulty, leading to difficulties with returns or refunds.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers are consistently satisfied with the quality,... See more

Delivery service

People report positive experiences with delivery service, often praising its speed and efficiency, with many... See more

Quality

Customers had positive experiences with quality, often praising the great quality and amazing prices of... See more

Order

Clients share positive opinions on order. Many customers found the ordering process easy and efficient, with... See more

Price

Users describe positive interactions with price. Customers consistently praise the affordability and value,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have ordered a bed, mattress, beside table and tall boy all from Temple and Webster. The mattress arrived yesterday and is super soft and cosy. I love the zipper to be able to remove the topper... See more

Company replied

Rated 5 out of 5 stars

Recently purchased two Sabrina recliners. Very good experience and easy-as to complete. Delivery was very quick and actually arrived earlier than expected. We find the chairs are very comfortable... See more

Company replied

Rated 5 out of 5 stars

I buy all my furniture from temple & Webster in the last year I have purchased at least 10 items from beds to mattress dining tables recliner chairs I just purchased a king size bed frame & king size... See more

Company replied

Rated 5 out of 5 stars

I got what I ordered, most important. It came exactly as described on their website. I ordered a gorgeous floral doona cover with a aquamarine background. The doona cover is also reversable! I got 2x... See more

Company replied


Company details

  1. #17 of 27 best companies in Furniture Store
  2. #6 of 10 best companies in Bedroom Furniture Store
  3. #2 of 2 best companies in Lighting Store
  4. #3 of 5 best companies in Living Room Furniture Store
  5. #3 of 9 best companies in Mattress Store
  6. #2 of 3 best companies in Rug Store

About Temple & Webster

Written by the company

Imagine a one-stop destination for beautiful living at fantastic prices. Temple & Webster is Australia’s largest online retailer in the furniture and homewares market, with over 200,000 products on offer from over 500 suppliers, including direct sourcing capabilities through a private label division. Our vision is simple: to be the first place Australians turn to when shopping for their home.
  • $25 off your first order when you sign up for our email newsletter.
  • Fast delivery across Australia.
  • 200,000+ products to suit every style and budget.
  • Curated collections and style advice.
  • World-class customer service.
  • Stress-free 30-day returns on most items.
  • Sale events, with savings of up to 70% off.

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Written by the company

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Contact info

4.5

Excellent

TrustScore 4.5 out of 5

13K reviews

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Rated 5 out of 5 stars

Great shopping experience

My package arrived so quickly, the website was good and my new winter sheets are so snuggly ❤️

31 March 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Yvonne, so glad your winter sheets are keeping you cozy! Enjoy the snuggles!

Rated 5 out of 5 stars

great and swift honest service

great and swift honest service. Happy to use them again. rec0mmend this company to all. Product exactly as advertised. Delivery quick, and easy to search for products on the site.

31 March 2026
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Reply from Temple & Webster

Hey Kathleen, thanks for the glowing review! We look forward to seeing you back again soon!

Rated 1 out of 5 stars

Placed order 16 Feb

Placed order 16 Feb, shortly after I received an “item has been shipped” email with a tracking number. When arrival date had passed by a week I contacted the shipping company who said they never received the parcel. I contacted temple and Webster who said it wasn’t actually even in stock! With no plan on when it would be next in stock. They accepted my order, told me it was shipped and I waited over 6 weeks in the end without even telling me they didn’t actually have any and no plan to resolve- they didn’t have an idea when they would next have some?? Terrible customer service. Would not use again

30 March 2026
Unprompted review
Temple & Webster logo

Reply from Temple & Webster

Hey Gavin, we’re here to help. Please email care.socialmedia@templeandwebster.com.au with SMQ Gavin in the subject line so we can find your order quickly.

Rated 5 out of 5 stars

I have made multiple purchases from…

I have made multiple purchases from Temple and Webster and have always been extremely happy with all my orders.
The only issue I ever had was a delay in a pergola delivery, however I reached out to customer service and they followed it up straight away and kept me updated as to when it would arrive.
I would highly recommend T&W

30 March 2026
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Reply from Temple & Webster

Hey Jessica, thanks for being such a loyal fan—so glad we could get that pergola sorted for you!

Rated 5 out of 5 stars

Extremely impressed

The bed and mattress exceeded our expectations.
However, the construction of the bed was difficult and time consuming, but the end product was brilliant.
Delivery service brought product into our home to the room it was to go in, and it was extremely heavy.

30 March 2026
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Reply from Temple & Webster

Hey Wendy, so happy you're loving the new bed and mattress—enjoy!

Rated 5 out of 5 stars

I love these teddy bear sheets

I love these teddy bear sheets. It's like snuggling up to a big Teddy bear. Lovely and warm on a chilly night, in bed and reading my book before going to sleep.

26 March 2026
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Reply from Temple & Webster

Hey Angela, thrilled you're loving those cozy teddy bear snuggles and staying warm!

Rated 5 out of 5 stars

Queen soft sheets brilliant

You people kept me in the loop all the time, when I had to expect the parcel to arrive and that was exactly what happened I waited and it arrived at my door all parcelled up beautifully on time and now I am enjoying how soft the sheets are.
Thank you so much.
Regards
Shirley

26 March 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Shirley, so thrilled you're loving the sheets—thank you for the glowing review!

Rated 5 out of 5 stars

Temple Webster furniture has proven to…

Temple Webster furniture has proven to be quality made and structurally sound plus good on the eye. I have purchased outdoor chairs and and a indoor bench very impressed and won't break the bank .very well finished off. I highly recommend.

26 March 2026
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Reply from Temple & Webster

Hey Dawn, love that your new indoor and outdoor pieces are stylish!

Rated 5 out of 5 stars

House warming gift

The product was lovely & was as shown on website. It was delivered very quickly & in good order.

24 March 2026
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Reply from Temple & Webster

Hey Robyn, so glad it looks just as gorgeous as it did online!

Rated 5 out of 5 stars

Great service

Easy, quick delivery and product was exactly what I ordered 🤗

24 March 2026
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Reply from Temple & Webster

Hey Karen, so happy you're loving it—that's exactly what we like to hear!

Rated 5 out of 5 stars

Easy ordering

Easy ordering. Good products. Quick delivery. Also being able to use pay on four.

24 March 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Helen, delighted to hear the process was so easy!

Rated 5 out of 5 stars

Fast delivery

Fast delivery, good quality and affordable price

21 March 2026
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Reply from Temple & Webster

Hey Melissa, So glad to hear that—we're absolutely thrilled you're happy with it!

Rated 5 out of 5 stars

Beautiful.quality rugs,machine…

Beautiful.quality rugs,machine washable,heaps of styles and sizes to choose from,and lots of different products to choose from for ur home.TandW is very easy to purchase from delivery is fast i just wish the delivery people did try to deliver my rugs to my door I was home waiting and they didnt even try but thats the only issue I had and that wasn't temple and Webster's fault wonderful store

23 March 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Heidi, so happy you love our huge range of washable rugs!

Rated 5 out of 5 stars

I have found Temple and Webster…

I have found Temple and Webster excellent for on-line purchases. Their description of products, honest, delivery efficient and instructions for assembly, clear.
Would happily recommend Temple and Webster
Brenda Mouritz and no, I am not a robot nor have I used AI for this review

22 March 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Brenda, Ah, thank you for the glowing review—it truly makes our day!

Rated 5 out of 5 stars

Always prompt with delivery.

Always prompt with delivery.
Always happy with products.
Needed a small round rug at a reasonable price and found it.

22 March 2026
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Reply from Temple & Webster

Hey Susan, so happy you found that perfect rug!

Rated 5 out of 5 stars

Great shopping experience

All purchases have been processed quickly and delivery has been fast. All items have been as described and I have been happy with products received.

22 March 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Kellie, delighted you love your finds—glad they're perfect for you!

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