Excellent company, I ordered a hamper with pajamas, wash bag, candle, cup and hand cream, all of which were very high quality. Anniversary gift for my wife and she loved it all. Issue with customs... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered a hood and scarf which I loved. So much so that I decided to gift the hood to several family members. Alas, within an hour of my order I received an email about the upcoming. Black Friday sa... See more
Company replied
A beloved aunt was the recipient of a triangle scarf for her birthday this time. That's all the important ladies in my life who have one now (my mum has two, just because). She was absolu... See more
Company replied
I have purchased items from this company many times, for myself and often as presents. The products are of high quality and the packaging is impeccable. Items are sent within the promised timeframe an... See more
Company replied
Company details
Written by the company
Elevate your everyday with TBCo, a B Corp-certified brand on a mission to create easy-to-style statement pieces that elevate your outfit and home. Founded in 2014 by Emma Macdonald, TBCo prioritises natural and recycled fibres to create items that empower self-expression and are designed to make an impact.
Contact info
170B Great Junction Street, EH6 5LJ, Edinburgh, United Kingdom
- hello@tbco.com
- tbco.com
4.4
Excellent
116 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I purchased a knit hat and scarf and…
I purchased a knit hat and scarf and they were beautiful. Customer service was also very responsive when I had a slight issue with USPS and delivery.
17 February 2026
Unprompted review
Reply from TBCo
Thank you for leaving a review, and glad our team were able to help get your order delivered safely!
The items I received were lovely
The items I received were lovely! Great quality, they arrived in a nice packaging too. Also costumer support was excellent. Annelise was very fast in her responses and very helpful as well. My delivery issue was resolved super-quickly!
29 January 2026
Unprompted review
Reply from TBCo
Amazing! So glad Annelise was able to help get your order delivered to you.
Also lovely to hear you are enjoying your order!
Color doesn’t match the shade in The…
Color doesn’t match the shade in The picture. But also it’s warm so serves the purpose.
8 January 2026
Unprompted review
Reply from TBCo
We’re so glad your new piece is keeping you warm! We try to capture our colours as accurately as possible, but we know they can sometimes look different depending on the light. We really appreciate your feedback on the shade, as it helps us ensure our design-led storytelling stays as true to life as possible.
Warmly,
The TBCo Team
This is a truly lovely company to buy lovely quality items from…
This is a truly lovely company to buy from and be supported by as a customer. Not to mention the wonderful items they sell, which are all super quality. I have no hesitation in recommending this company and continue to enjoy some lovely purchases from them. Thank you.
29 January 2026
Unprompted review
Reply from TBCo
Thank you so much for your kind recommendation and for being such a wonderful part of our community. We are delighted that you continue to enjoy the quality and design of your TBCo pieces.
Warmly,
Team TBCo
Great customer service- Annelise was so…
Great customer service- Annelise was so helpful and sorted out my issue promptly. Soooo happy with my new pajamas - will 100% order from TBCo again. Great quality products.
10 December 2025
Unprompted review
Reply from TBCo
Thank you for taking the time to leave us a review!
We are so pleased Annelise could help, and it’s wonderful to hear you're loving the comfort of your new pyjamas! We look forward to welcoming you back to TBCo soon.
Warmly,
Team TBCo
Bad return process
The return process takes too long that we had to email for a refund even though they had received the goods for a while (based on tracking info). They also deduct any shipping costs incurred in the original purchase. I would not recommend this company.
13 December 2025
Unprompted review
Reply from TBCo
I am very sorry that our return process felt slow on this occasion. We always aim for our service to feel as effortless as our products. I have shared your experience with our team to help us improve our turnaround times. Regarding shipping, we try to be as transparent as possible about our responsible retail practices, but I understand the frustration. Thank you for your patience while we processed your refund.
Warmly,
The TBCo Team
Very impressed with their customer…
Very impressed with their customer service and support with the products we bought. Very happy thrilled wife.
17 January 2026
Unprompted review
Reply from TBCo
We’re so happy to have played a part in such a lovely gift. It’s wonderful to hear your wife is thrilled with her new TBCo pieces!
Beautiful products backed with…
Beautiful products backed with wonderful customer service, I ordered a gift to be delivered to my daughter in London, she absolutely loved it.
12 January 2026
Unprompted review
Reply from TBCo
It’s a joy to help you send a little piece of TBCo to your daughter in London. We’re so glad the gift was a hit and that our service made the process feel easy.
Thank you for taking the time to leave us a review,
Team TBCo
Top seller
Hi, I’m from Italy.
All the items are fantastic and beautiful.
The delivery perfect like the costumer service!
I’ll buy again♥️
13 January 2026
Unprompted review
Reply from TBCo
Thank you so much for your kind words; we are delighted that our pieces and service have reached you beautifully in Italy. We look forward to your next visit to TBCo!
Very happy with my items and customer service
Very happy with the items I recently purchased in the sale. Love that the company focus on recycling. And their customer service was fantastic.
7 January 2026
Unprompted review
Reply from TBCo
We’re thrilled you found some beautiful pieces in our sale! It’s wonderful to hear you appreciate our commitment to responsible retail and recycled materials.
Thank you for taking the time to leave us a review. We love to receive feedback!
Warmly,
Team TBCo
This is my fifth purchase from this…
This is my fifth purchase from this brand. I have bought several triangle scarves, and this is my first t shirt.
The t shirt is great quality, with an unusual pattern on the back ( bought the matching scarf too!) They were in the sale, and were tremendous value! Just love this stylish brand. Plenty of imitations, but they pale into insignificance!
11 January 2026
Unprompted review
Reply from TBCo
Thank you for your incredible loyalty—it’s lovely to hear how you’ve styled our triangle scarf with your new T-shirt. We truly believe the difference is in the design and quality, and we’re so glad you agree!
Amazing
Amazing. The first version of our product was stolen from the front porch and they sent a replacement immediately. My wife has snuggled under the blanket most days since. Thank you.
3 January 2026
Unprompted review
Reply from TBCo
We were so sorry to hear about the original delivery, but we're delighted we could get a replacement to you quickly. It’s wonderful to know your wife is now snuggling under her blanket and enjoying that extra bit of warmth.
One of the worst companies for spam
One of the worst companies for spam. Will contact you 5-7 times per week without your permission
3 January 2026
Unprompted review
Reply from TBCo
I am so sorry to hear our emails have felt overwhelming. We want our community to feel inspired, not crowded. You can easily adjust your preferences at the bottom of any email to receive fewer updates, or we can take care of that for you if you reach out to our team. We truly value your feedback.
Best wishes,
The TBCo Team
Great experience
Great experience, had a problem with delivery and they were so helpful, really wanted to sort the problem out.
22 December 2025
Unprompted review
Lovely independent company
20 December 2025
Unprompted review
I received prompt, clear customer service
I received prompt, clear and exceptional customer service from TBCO Then the product arrived! Beautiful!! Will order again from TBCO Thank you for your help in the most busiest time of the year.
Kind regards
Wendy
19 December 2025
Unprompted review
Reply from TBCo
Thank you so much for your kind words. We’re delighted we could make things feel a little easier during such a busy season, and it’s wonderful to hear you’re already enjoying the beauty of your new TBCo pieces.
With warmth,
The TBCo Team
Very beautifully made and packaged pj
Very beautifully made and packaged pj. Design stunning and care for details amazing.
24 December 2025
Unprompted review
It took a few iterations but AI did well answering my concern
AI did well answering my concern. It took a bit of back and forth to get there but in the end I got a clear answer. I had mistakenly mistyped my email address at one point so ii wasn't getting order confirmations. Then I had to wait and see if it was correct. When the delivery came all was perfect
14 December 2025
Unprompted review
Reply from TBCo
We are so glad to hear your delivery arrived perfectly in the end! We know how worrying it can be when those order confirmations don’t appear, and we’re pleased our digital assistant could help you get things back on track. Thank you for your patience during the back-and-forth—we hope you’re truly enjoying your new TBCo pieces.
Warmly,
The TBCo Team
By people for people
Honest and genuine company run by real people for people! Quality is superb and customer service is friendly. It was a bonus i was able to visit their shop down in Leith. Lovely selection of items. I purchased two XL blankets and cannot wait to gift them for Christmas. I’ll probably be back to buy myself one.
16 December 2025
Unprompted review
Reply from TBCo
It’s wonderful to hear you enjoyed visiting us in Leith and found some special gifts for Christmas. We truly believe our blankets are made to be lived with and loved, though we wouldn't blame you at all for coming back to treat yourself to one too!
Warmly,
The TBCo Team
The kind of cozy that lasts.
I’ve been buying from TBCo for years, I have the full set. Scarf, knee blankets, XL blanket. A staple in our home.
At first they may seem expensive, but they’re worth every penny. The craftsmanship and quality are outstanding, and the kind of product you buy once and keep for a lifetime—possibly even pass down. Highly recommend and will 100% continue to buy from TBCo.
12 December 2025
Unprompted review
Reply from TBCo
Thank you so much for taking the time to leave us such a lovely review! We are delighted to hear you are enjoying our whole collection ✨
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