Excellent company, I ordered a hamper with pajamas, wash bag, candle, cup and hand cream, all of which were very high quality. Anniversary gift for my wife and she loved it all. Issue with customs... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered a hood and scarf which I loved. So much so that I decided to gift the hood to several family members. Alas, within an hour of my order I received an email about the upcoming. Black Friday sa... See more
Company replied
A beloved aunt was the recipient of a triangle scarf for her birthday this time. That's all the important ladies in my life who have one now (my mum has two, just because). She was absolu... See more
Company replied
I have purchased items from this company many times, for myself and often as presents. The products are of high quality and the packaging is impeccable. Items are sent within the promised timeframe an... See more
Company replied
Company details
Written by the company
Elevate your everyday with TBCo, a B Corp-certified brand on a mission to create easy-to-style statement pieces that elevate your outfit and home. Founded in 2014 by Emma Macdonald, TBCo prioritises natural and recycled fibres to create items that empower self-expression and are designed to make an impact.
Contact info
170B Great Junction Street, EH6 5LJ, Edinburgh, United Kingdom
- hello@tbco.com
- tbco.com
4.4
Excellent
116 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great quality and client service
The quality of the products is fantastic and priced fairly. The customer service is great, they are always quick to respond and make sure that you are happy with your purchase.
6 August 2025
Unprompted review
Reply from TBCo
Thank you for the lovely review Lucie. I'm so glad to hear you have loved your experience with us.
Love the products and customer service
Love the products - they are amazing quality and the designs are lovely. I had an issue with my order and the customer service was fantastic. My issue was resolved very quickly and i'm extremely happy with my order. I would definitely recommend them!
22 July 2025
Unprompted review
Reply from TBCo
Thank you for the lovely words Sarena. It's lovely to hear our team were able to help you resolve the issue with your order too.
Excellent
My shopping experience with TBCo was great, they provided excellent customer service and I'm really happy with my purchase. Thank you so much!
3 July 2025
Unprompted review
Reply from TBCo
Thank you! Glad to hear you love your new order
I really love my blanket from this…
I really love my blanket from this company, and have recently been the lucky receiver of a pair of PJs too! Unfortunately, they were too big but customer service to resolve the issue has been impeccable. Highly recommend!
10 July 2025
Unprompted review
Reply from TBCo
Thank you for taking the time to leave a review! Glad to hear our team were able to help you out.
Please reach out if you ever have any questions.
Amazing service
I have been giving these Blankets for wedding gifts for years. Young or old they are always a favorite. I recently ordered another one and the box was damaged by the shipper. They also had a information card in the box to explain what makes these blankets GREAT. I was Told they no longer do the info card because of Enviromental reasons I can totally understand that.
I was contacted back the next day. Amazing in this day and age. I cannot say enough good things about the product or the people. I will be a customer for life.
7 July 2025
Unprompted review
Reply from TBCo
Hi there,
This is so lovely to hear! Glad our team was able to help you out.
Thank you for taking the time to leave a review. We appreciate all feedback from our customers, so thank you for reaching out!
The qualities is excellent
The qualities is excellent. I brought again for my daughter and she was so pleased with her item. I always have remarks about my clothes from this company. I’ve never been disappointed.
6 June 2025
Unprompted review
Reply from TBCo
We love this! Lovely to hear your daughter loves her new gift, and thank you so much for sharing
The softest lambswoll throws
Love the design and quality of your throws/ blankets…the lambs wool throws are so soft
17 June 2025
Unprompted review
Reply from TBCo
Thank you so much for the review! Lovely to hear
This was the perfect gift for my sister…
This was the perfect gift for my sister in the UK. I was thrilled when I found the gift boxes from TBCo as I live in Mexico and being able to send such a special birthday gift (and with great quality) was amazing!
We shared tears when we opened it together through a video call.
Thank you.
28 May 2025
Unprompted review
Reply from TBCo
This is so lovely! Glad your sister loved her gift✨ Thank you for the review.
Brilliant Embroidered Blankets
I’ve used TCC four times now . All presents to celebrate friend's new born babies with an embroidered blanket . Lots of happy families holding brilliant picnics thanks to TBC!
23 May 2025
Unprompted review
Reply from TBCo
Awww, love to hear this! Great sentimental gifts, thank you for taking the time to leave us a review.
Beautiful products and great customer support
Beautiful products and great customer support! During their working hours they answer pretty immediately and were able to help me without hesitation. I had to cancel an order and all went well. The products I own have been with me for some years now, are frequently in use and hold up really well.
All in all: Super happy with everything!
13 May 2025
Unprompted review
Reply from TBCo
Thank you so much for the review! Our team are always happy to help, and glad to hear you love your TBCo products.
Lovely pyjamas
Lovely pyjamas, very comfortable to wear. There was a minor flaw in one of them which I reported and they addressed it immediately.
10 May 2025
Unprompted review
Reply from TBCo
Hi there,
Sorry again to hear the PJs you received weren't quite right. Thank you for taking the time to leave a review and letting us know our team were quick to help you out!
Fabulous thank you gifts…
Bought some lovely recycled wool blankets as thank you gifts. The TBCo team helped massively to get these distributed around the various counties without hiccup, and the blankets were warmly (!) received. Thanks TBCo.
9 May 2025
Unprompted review
Reply from TBCo
Hi Ruth, Thank you for taking the time to leave us a review!
I'm so glad everyone loved the thank you gifts, happy to help anytime.
I bought 2 Baby Blankets for twins
I bought 2 Baby Blankets for twins. The fabric is beautifully soft. The name and date embroidery is a bit small. I had to search for it as it wasn't at all obvious. Delivery time was good though, and the sage and oatmeal colours avoided the gender-normative pink and blue. Overall, pretty decent.
1 May 2025
Unprompted review
Custom service was invaluable!
24 April 2025
Unprompted review
Reply from TBCo
Thank you so much for taking the time to leave a review!✨
12/10 I am obsessed with TBCo ❤️
❤️ TBCo. My absolute favourite sustainable company. Everything I have ordered has been perfect quality, and customer service was great when I made a mistake on my order. Wish I could buy it all!
17 April 2025
Unprompted review
Reply from TBCo
This is amazing✨ So glad we were able to help, and we appreciate you taking the time to leave a review!
Pretty scarf but it's super itchy like…
Pretty scarf but it's super itchy like wool even though it says 100% cashmere. Cashmere shouldn't be itchy. It's 160 euro which is cheap for cashmere, and now you know why. Even still, a 160 euro for an itchy scarf is a terrible purchase. Wish I had returned it on time. Avoid Tartan blanket if you are looking for a scarf that doesn't itch.
20 April 2024
Unprompted review
Products are made in China, not Mongolia
TBCO is dishonest. I ordered a scarf. The website said it was made in Mongolia. When I received the scarf, I looked on the tag, and it said "Made in Inner Mongolia: China." That is dishonest, and TBCO knows it. I will be returning my product and no longer purchasing from them again.
24 February 2025
Unprompted review
Reply from TBCo
Hi there,
Thank you for taking the time to leave a review and I’m sorry to hear that.
I can confirm that we are not trying to hide our products’ origin and as a company, we are extremely proud to work with our partner mills.
Our partner’s weaving mill is based in the capital of Inner Mongolia, which is an autonomous region of northern China.
All our products are designed in Scotland but not woven here, which you can find on each product page and in our blogs or FAQs across our site.
To explain things better, please check out this article on our website from one of our founders as to why we no longer manufacture in Scotland:
https://tartanblanketco.com/blogs/tbco/why-we-no-longer-manufacture-in-scotland
It will help to shed some more light on the topic and explain what 'made in Scotland' actually means for such products (as it can be misleading on occasion), and explain why and how we chose the partners outside of Scotland that we work with to produce
You are more than welcome to return your order for a refund, we recommend you keep proof of postage until your order has been refunded. Please reach out if you have any further questions or would like help with your return.
I can assure you our customer service team are more than happy to help, and you can find further reviews on our Google profile or Reviews.io, as Trustpilot is currently not a platform TBCo utilises.
Hope this helps, have a lovely week.
Warmly,
Team TBCo
Products are made in China, not Mongolia
I received the scarf and it looks nice, but I don't appreciate the fact that this company is trying to hide the fact that their products are made in China.
On their website they say the product comes from Inner Mongolia. Inner Mongolia means the country of Mongolia to me, not China. It’s false advertising as far as I am concerned.
Now I’m torn between having to return the item and face what others have described poor customer service or keep the item knowing that I’ve sponsored a country I’d rather not.
24 February 2025
Unprompted review
Reply from TBCo
Hi there,
Thank you for taking the time to leave a review and I’m sorry to hear that.
I can confirm that we are not trying to hide our products’ origin and as a company, we are extremely proud to work with our partner mills.
Our partner’s weaving mill is based in the capital of Inner Mongolia, which is an autonomous region of northern China.
All our products are designed in Scotland but not woven here, which you can find on each product page and in our blogs or FAQs across our site.
To explain things better, please check out this article on our website from one of our founders as to why we no longer manufacture in Scotland:
https://tartanblanketco.com/blogs/tbco/why-we-no-longer-manufacture-in-scotland
It will help to shed some more light on the topic and explain what 'made in Scotland' actually means for such products (as it can be misleading on occasion), and explain why and how we chose the partners outside of Scotland that we work with to produce
You are more than welcome to return your order for a refund, and I can see you have logged a return in our system.
We recommend you keep proof of postage until your order has been refunded. Please reach out if you have any further questions or would like help with your return.
I can assure you our customer service team are more than happy to help, and you can find further reviews on our Google profile or Reviews.io, as Trustpilot is currently not a platform TBCo utilises.
Hope this helps, have a lovely week.
Warmly,
Team TBCo
3.5 - 4 stars - got there
3.5 - 4 stars. Loved the triangle scarf arrived as seen online, good quality. I had an issue as I wanted to change the colour as it was a Xmas gift. Customer service was a bit slow at replying and felt like they weren't going to respond. I went into the store in Leith - excellent service from the person working there. A couple of days later I got a positive response to my email. Online customer service may be a bit slow but if you're able to go in to their physical location this was helpful.
9 January 2025
Unprompted review
No customer service at all!!!
This is my first ever experience with this company. I received a gift and have been trying to get in touch with them to do an exchange over the last 2 weeks using all available methods (email, form on website, WhatsApp) and not hearing a single response back! It is absolutely ridiculous and abysmal the lack of customer service available. I was initially so impressed with the company when I received the gift but having had this experience it seems like the type of company that will very happily and quickly take your money but offer no customer service if you needed anything. I would never recommend them!
22 January 2025
Unprompted review
Reply from TBCo
Hi there,
Thank you for taking the time to leave a review and I'm so sorry to hear that, all customers emailing us should receive the below message, as our small team of two is currently managing an extremely busy inbox, and it is taking longer than usual to get back in touch.
We understand how frustrating this can be and do thank you for your patience and apologise for any delay.
We are unable to identify your email from this review, if you still require help please email us at customerexperience@tartablanketco.com and someone will get back to you as soon as possible.
"Thank you for getting in touch with TBCo. Our team has received your email and will aim to get back to you within 72 hours.
We are currently experiencing a high volume of contacts, so our team will take a little longer than usual to get back in touch.
Our team are working hard to get back to everyone, please do not make new enquiries about the same matter, as doing so will clog our system, and will take us longer to respond.
We Thank you for your patience at this time.
If you haven't already please take a look at our FAQs as you may find what you are looking for.
As a UK based brand, we are usually online from 9am - 5pm (GMT) Monday to Friday."
Warmly,
Team TBCo
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