Taxfix UK (formerly TaxScouts) Reviews 

7,392
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,066 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the professional and knowledgeable staff for consistently delivering exceptionally quick responses, making annual tax submissions completely stress-free and straightforward. Consumers deeply appreciate the intuitive website featuring clear instructions that successfully guide users seamlessly through every single step of the personal filing process, ensuring maximum clarity. Some reviewers were not happy with communication issues, mentioning delayed replies, unreturned messages, and prolonged waiting times from their assigned accountants during busy periods. A few other people similarly felt that certain representatives provided insufficient assistance regarding complex questions, occasionally resulting in unexpected extra service fees.

What people talk about most

Service

Customers consistently note positive experiences with service, describing it as quick, efficient, and... See more

Staff

People report positive experiences with staff, highlighting dedicated accountants who are professional,... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting a stress-free and straightforward... See more

Response time

Users describe positive interactions with response_time, highlighting quick turnarounds, patient agents, and... See more

Customer service

Consumers find customer service to be positive, highlighting competent professionals who offer easy-to-follow... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the second year I have utilised TAXFIX and I can't praise them enough. On both occasions HMRC owed tax returns back to me. I would never have been able to complete the tax returns myself.... See more

Rated 5 out of 5 stars

I’ve been using Taxfix (TaxScouts) for the past 5 years. It’s a once a year must for me so as to make sure that all my tax affairs are correct in detail as well as submission. It is an excellent value... See more

Rated 5 out of 5 stars

have been using this company for years to do my tax return. Its easy to fill out all the sections. Their support team is amazing and always there to help. I can contact the accountant and he always re... See more

Rated 5 out of 5 stars

Extremely professional and knowledgeable service, mostly same day response. I would wholeheartedly recommend Kingsley to deal with your tax affairs. He shows great patience in explaining the complexi... See more


Company details

Written by the company

Taxfix (formerly TaxScouts) is the UK’s leading financial platform for digital tax solutions. We are transforming one of life’s most complex and stressful tasks – filing taxes – into a simple, secure, and personalised experience by combining AI technology with access to qualified accountants.


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(7,392)

1,051 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have been using Taxscout/Taxfix for…

I have been using Taxscout/Taxfix for several years now and always find the process straightforward. Once relevant questions are answered, your assigned accountant prepares the return for you. I was assigned Lilian Skinner at the start and have continued with her now each year I use the service which enables a rapport to develop. She has always been very professional and extremely helpful with explanations along the way. I will continue to use their service in the future in order to make a somewhat onerous task much simpler.

13 August 2026
Rated 5 out of 5 stars

3 years of Taxfix

I’ve used Taxfix for 3 years now and always been assigned Chris C as my accountant! He’s a life saver, as I would have no clue where to start with my tax returns! He’s always been super quick with responses and getting things actioned. Couldn’t recommend Taxfix more!

13 August 2026
Rated 5 out of 5 stars

The whole service provided by Taxfix…

The whole service provided by Taxfix was a good seamless one. My accountant was very professional and patient. She clearly answered all my queries and they were many. I would definitely recommend Taxfix without hesitation.

11 August 2026
Rated 5 out of 5 stars

Amazing!!!!

Amazing!!!!! Cannot believe how straight forward this was, i was dreading it and it was soo quick and simple. Thank you so much!!

4 August 2026
Rated 1 out of 5 stars

Is it meant to be "easy to use"? Keep asking me additional fee

Currently in process, so I'll update my review once everything is complete.

So far, communication has been confusing.

I provided my pension statements, including all contribution dates, but I wasn't sure whether the relevant date was the due date or the paid date for determining which tax year it belonged to. I told them that to. Rather than clarifying this, I was told that analysing my pension (finding relevant figure and adding all up) was outside the scope of the service and would require an additional fee.

My expectation: simply said, "We need gross contribution figure - tax the paid dates is the one you need to check for the relevant tax year, add together and brings up to us" or if using my pention statement adn SIPP statement are out side of their work (tbh, this part can be done by AI easily)

Anyway, I have spoken to my provider, download teh figure and gave exact figure what they need to put into Tax return.

At the moment, I didn't get any good advice, and feel like it's going to be endless additional fee if anything slightly complicated. It's meant to be make your life easier, but at the moment, I don't see any value yet

3 August 2026
Unprompted review
Taxfix UK (formerly TaxScouts) logo

Reply from Taxfix UK (formerly TaxScouts)

Hi,

Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about the confusing and frustrating experience you've had with our service so far.

We understand your concerns regarding the communication about your pension contributions and the explanation of our fees. Our goal is to make tax filing as clear and straightforward as possible, and we sincerely apologise that our communication left you feeling unsupported and unclear on what was needed from you. This is not the standard of service we strive to provide.

Unfortunately, we're unable to locate your account from your review alone. If you could contact us at support@taxfix.com, we'd be happy to review your case, clarify exactly what information is needed, and answer any questions you may have. We appreciate your feedback and would welcome the opportunity to help.

Once again, we’re very sorry for the frustration caused. Your feedback is greatly appreciated as it helps us improve our communication and services.

Best regards,
The Taxfix Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look