Taskrabbit Delivery (formally Dolly) Reviews 

3,975
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 2,840 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being friendly, efficient, and professional, often highlighting their helpfulness and positive attitudes. Many people found the service to be seamless and invaluable, appreciating the speed and professionalism in completing tasks. However, some customers also noted issues with delivery timeliness, including late arrivals, lack of communication about delays, or items not arriving as expected. A few other people also felt that customer service was difficult to reach or provided unhelpful and inconsistent information. Additionally, some reviewers experienced damage to their items during transportation or felt that staff showed a lack of care in handling products.

What people talk about most

Staff

Users describe positive interactions with staff, with many reviewers praising their politeness,... See more

Service

Customers had positive experiences with service, often praising the promptness, efficiency, and kindness of... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many experiencing significant issues such as... See more

Product

People report ambiguous experiences with product quality and condition upon delivery. Many customers received... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers expressing significant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I enjoyed the faster delivery option for my Container Store order to help me complete a water leak problem. And Abel M. delivered the item on time. Big problem though trying to get a tip to him.... See more

Rated 4 out of 5 stars

The guys were friendly and efficient. Did a great job setting up the bed. The only thing I wish different was that they didn't off me to keep the additional set of legs for the frame. Having the... See more

Rated 5 out of 5 stars

The app/booking part was nonsense but my taskrabbit himself was great! He was friendly, efficient, and my table was completely undamaged. I was alone but still felt safe. I'd absolutely hire him aga... See more

Rated 3 out of 5 stars

Used their services for the first time. I took the day off to accept delivery. Initially booked 12noon to 2 pm delivery time but was later rescheduled to 4 to 6pm. Task rabbit emailed me saying that b... See more

Company replied


Company details

  1. Delivery Service
  2. Courier and Delivery Service
  3. Moving Company

About Taskrabbit Delivery (formally Dolly)

Written by the company

Taskrabbit Delivery (formerly Dolly) re-imagined big-and-bulky moving and logistics services to major retailers and consumers alike. With nationwide operations and millions of moves and deliveries completed, the platform accommodates specialized hauling and specific delivery types—including Room of Choice delivery for retail partners, final-mile store fulfillment, small business inventory transfers, and transport for oversized retail purchases.

How it works:

  1. Choose a service: Tell us when, where, and what you need help with—from just muscle to full moves and delivery.
  2. Get an upfront price: Skip the surprises and hidden fees. Feel confident knowing exactly what you're paying!
  3. Sit back & relax! Chat with your Helper and know exactly where your task is with real-time tracking.

For more information on Taskrabbit Delivery, or to book your next big-and-bulky move alongside your everyday household projects, visit www.taskrabbit.com/delivery or download the Taskrabbit and Taskrabbit Delivery app on iOS or book directly without download over the web app at book-delivery.taskrabbit.com.


Contact info

4.0

Great

TrustScore 4 out of 5

4K reviews

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4.0

All reviews

(3,975)

2,795 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Honestly

Honestly, the movers were fantastic and very kind. Not much else to recommend. Other than great help for great price.

9 July 2026
Rated 3 out of 5 stars

Two-hour arrival delay without prior communication to the customer

The assigned movers were two hours late and didn’t notify the customer of the delay. The customer had to call the movers' phone number to get an update on their arrival time.

12 July 2026
Taskrabbit Delivery (formally Dolly) logo

Reply from Taskrabbit Delivery (formally Dolly)

Hello Js,

Your thoughts are extremely valuable to us as we continue to develop and improve our product. We'll be sure to pass on your feedback to our Product Team. If you need any assistance, please contact our team by navigating to help.tr.co and clicking "Contact Us".

Rated 5 out of 5 stars

Worked flawlessly! Will use again.

It was easy to navigate the app to schedule 2 guys to move a heavy vanity. It had sinks and a quartz counter installed. They moved it from the garage to a bathroom and it cost around $130 which was very reasonable. We could have never done it ourselves.

I was a little skeptical because everything is done online but it worked flawlessly. I would use them again.

12 July 2026
Rated 2 out of 5 stars

broken furniture and damaged walls...

I had a broken leg on a dresser and they scratched up my couch.Plus they damaged the walls in my old apartment that I had to touch up before I moved out. I had damaged furniture and will not use them again. It was expensive then I had damaged stuff to repair.

28 June 2026
Taskrabbit Delivery (formally Dolly) logo

Reply from Taskrabbit Delivery (formally Dolly)

Hi Steve- We deeply apologize that you encountered a poor experience during your recent task. Our Support Team is available to hear more about your concerns so that we can look into this further for you. To reach out, please visit help.tr.co and click the "Contact Us" button at your earliest convenience. Thank you!

Rated 5 out of 5 stars

A Great Experience

Everything was seamless from scheduling and verification to the guys who helped me. They arrived on time, were very personable and efficient.
Thank you for this invaluable service.

8 July 2026
Rated 5 out of 5 stars

Great job done!

They were very friendly and professional. They took care of everything that needed to be done quickly. I would highly recommend.

11 July 2026
Rated 1 out of 5 stars

Dissatisfied Service

After having to reschedule my task request 3 times, I ended up canceling my request and had to make other arrangements to pick up my items. The issue was not resolved because while I understand that you can not manually assign a tasker there was no guarantee that after rescheduling someone will pick it up, even when the request was marked as urgent. This service is not consistent and a waste of time making a request, getting charged (hold fee that is the same amount as the total charge),rescheduling it numerous times and having to cancel and figure it out yourself and now wait for a refund (hold fee to be reversed). I am not satisfied

13 July 2026
Unprompted review
Rated 2 out of 5 stars

4 hours late, no correspondence

delivery that was scheduled for 2:30 p.m. at the latest arrived to my home at 6:00 p.m.

I had to correspond with the driver the entire time and check on him and it really threw off my day as well as the person who sold me the furniture. the drivers also accidentally arrived here even after it was clearly stated in the app as well as our correspondence that this was the final destination. It was very embarrassing and an incredibly long day. only allowing two stars because the furniture itself was not damaged...

10 July 2026

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