HomeOutlet Online Limited Reviews 946

TrustScore 4.5 out of 5

4.4

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Rated 4 out of 5 stars

Have to admit, having ordered some parts and then reading reviews on here had me panicking. Especially when part of the order turned up but without the sink which was desperately needed for templating... See more

Rated 5 out of 5 stars

Needed replacement taps for our ageing ones in Utility Room. Good idea of what we wanted, but research showed what a plethora of shapes sizes and fixings were around. Difficult choice made much easier... See more

Rated 5 out of 5 stars

Bought 2 new showers as had a combi boiler fitted and olds ones didnt work.Went for tritan and ideal standard showers Both good quality clear instructions and look good.Went for cool touch which I fe... See more

Rated 5 out of 5 stars

The customer service is the best I have ever had for an internet company I have bought full bathroom suite + cloakroom & kitchen Sarb and Ben were more than helpful The products supplied are... See more

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4.4

Excellent

TrustScore 4.5 out of 5

946 reviews

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Rated 5 out of 5 stars

Excellent value

The price was great - about £70 than the next cheapest place (and £150 cheaper than the most expensive quote I received for the same item).

Speedy delivery... which was free.

No complaints - thank you!

12 March 2013
Unprompted review
Rated 5 out of 5 stars

First class and very professional.

We ordered the wrong shower so called to get it changed to the correct one.The service we got couldn't have been better.The customer services guy,Jay i think was ace and had the proper shower sent to us promptly.

12 March 2013
Unprompted review
Rated 5 out of 5 stars

Well known Manufacturer Product at a great price

Needed replacement taps for our ageing ones in Utility Room. Good idea of what we wanted, but research showed what a plethora of shapes sizes and fixings were around. Difficult choice made much easier on this site, which shows all the types, and most importantly, the all important dimensions. At a very competitive price, and with a very quick delivery, we are very pleased with this supplier.

12 March 2013
Unprompted review
Rated 5 out of 5 stars

Brilliant, outstanding service!

Ordered some new hooks for our shower curtain because the old ones had got brittle over the years and had broken. Now the bathroom and shower area looks restored and just like new!

The hooks arrived really quickly and I would certainly use this company again.

12 March 2013
Unprompted review
Rated 2 out of 5 stars

5 working days have lapsed and no sign of my order.

No communication telling me why i have not received my order within the 3 to 5 working days stated.

And have a review before i have received it not good enough.

12 March 2013
Unprompted review
HomeOutlet Online Limited logo

Reply from HomeOutlet Online Limited

We apologise for the delayed delivery of your order and for any inconvenience it has caused you. We work hard to make sure that all orders ship complete and in a timely manner to all destinations and we regret that this was not the situation for you. Please be advised that most orders will ship within 3-7 business days from any given warehouse containing stock. Our dedicated customer support team is available to help answer any questions you may have about shipments and tracking. For further assistance, please feel free to contact us on 0800 9709 779 or at cs@homeoutlet.co.uk.

Rated 5 out of 5 stars

What a service!

After looking through dozens of web sites. TapOutlet had just what I was looking for. The tap arrived within a couple of days in perfect condition. A great service.

12 March 2013
Unprompted review
Rated 4 out of 5 stars

Very good products and service

Lovely new Bath arrived on the day I expected. Although when I called in the morning they said it would be a day late, so lucky I was home.
Very helpful delivery driver said he will ask another driver to collect the pallete when passing buy.
My only gripe is that I don't recall being prompted to buy a dedicated waste. As a major DIY person and not a professional plumber I would prefer to be told which waste to buy with the bath. In the end I got one from screwfix on the day the bath arrived.
As item is cheap one would expect some drawbacks. It has a wooden frame underneath the rim which is a bit loose at one point, but I can easily epoxy that before I fit it. (The old bath had a sturdy metal frame all the way around).
Also, the instructions could be a bit clearer. The leg braces were not symmetrical so I was unsure which way around to fit them. Although I think (hope) I guessed right. Was also a bit unsure of which model bath it was (to check the dimensions of where to fit the leg braces). The model number matched to 2 rows in the table in the instructions - where one measurement was different. Again, I think I guessed right.

12 March 2013
Unprompted review
Rated 5 out of 5 stars

First class tap experience!

A good range of mixer taps available.
The buying experience was straight forward to complete and the taps purchased were received within the advised time given.
First class service!

12 March 2013
Unprompted review

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