HomeOutlet Online Limited Reviews 946

TrustScore 4.5 out of 5

4.4

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Rated 4 out of 5 stars

Have to admit, having ordered some parts and then reading reviews on here had me panicking. Especially when part of the order turned up but without the sink which was desperately needed for templating... See more

Rated 5 out of 5 stars

Needed replacement taps for our ageing ones in Utility Room. Good idea of what we wanted, but research showed what a plethora of shapes sizes and fixings were around. Difficult choice made much easier... See more

Rated 5 out of 5 stars

Bought 2 new showers as had a combi boiler fitted and olds ones didnt work.Went for tritan and ideal standard showers Both good quality clear instructions and look good.Went for cool touch which I fe... See more

Rated 5 out of 5 stars

The customer service is the best I have ever had for an internet company I have bought full bathroom suite + cloakroom & kitchen Sarb and Ben were more than helpful The products supplied are... See more

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4.4

Excellent

TrustScore 4.5 out of 5

946 reviews

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Rated 5 out of 5 stars

Excellent service!

A good selection of basins & pedestals from Tapoutlet.co.uk and backed up by a good delivery service via UPS gave us exactly what we wanted and when we wanted it. We will definately use the service again if we need anything from their range.

15 March 2013
Unprompted review
Rated 2 out of 5 stars

Not delivered when promised!

I phoned up and ordered a pump on a friday asking for it to be delivered Monday, they said this was not possible, but if I paid £9.00 it would definatly be delivered tuesday by 10.00am, I told them this was very important as the house had the water turned off due the old pump leaking and a new tentant moving in on the tuesday. It wasn't delivered! When I phoned up they said it was still at there warehouse!!! They then sent it out for next day which I then received. Basically I lost 2 mornings work and had a very unhappy customer..Will not use again.

15 March 2013
Unprompted review
HomeOutlet Online Limited logo

Reply from HomeOutlet Online Limited

We are sorry for the unanticipated delay in the shipment of your order, and apologise for the inconvenience this has caused. We are constantly working with our vendors to provide accurate and live stock feeds to better assist our customers in their purchasing decisions. It is our intention to provide the best possible retail experience, with accurate stock information being top priority. Our dedicated customer service team is here to help answer any questions, including a check of current inventory and status of your order. Please contact us with any questions regarding your order on 0800 9709 779 or cs@homeoutlet.co.uk.

Rated 1 out of 5 stars

World Wide Web - Yes!....... World Wide Sales - NO (UK only!)

Very good website which sells a lot of things that I would love to buy - but I cannot! I live in France and apparently tapoutlet.co.uk only sells to the Brits in Britain. This true of their web sales and telephone sales. In fact telephone sales just said NO. No justification or anything explanation.
A big pity as I could also pay with a UK card......
No more sales to me or my friends over here.

15 March 2013
Unprompted review
HomeOutlet Online Limited logo

Reply from HomeOutlet Online Limited

We apologise for the difficulties you dealt with throughout your experience with us. We strive to provide a streamlined ordering process with prompt customer service follow up and we regret this was not your experience. Our dedicated customer support team is available to help answer any questions and assist in placing orders. For further assistance, please feel free to contact us on 0800 9709 779 or at cs@homeoutlet.co.uk.

Rated 5 out of 5 stars

Great company!

Great company to deal with! Had a issue with some damaged in transit and was dealt with within 24 hours. Looking forward to ordering with them again.

14 March 2013
Unprompted review
Rated 3 out of 5 stars

Satisfactory

The items were delivered one at a time and I was not informed of the delivery dates, which was inconvenient. The picture of the bath showed it with a plug and overflow, but these were not included. I think they should make this clear and offer compatible parts when ordering. They suggested the supports, but not the plug.

All articles arrived in good condition but I would have preferred to be warned about the staggered delivery. Luckily my plumbers were not waiting for them or it could have been very awkward.

14 March 2013
Unprompted review
HomeOutlet Online Limited logo

Reply from HomeOutlet Online Limited

We apologise for the difficulties you dealt with throughout your experience with us. We strive to provide a streamlined ordering process with prompt customer service follow up and we regret this was not your experience. Our dedicated customer support team is available to help answer any questions and assist in placing orders. For further assistance, please feel free to contact us on 0800 9709 779 or at cs@homeoutlet.co.uk.

Rated 1 out of 5 stars

No communication

On ordering my tap on line l did not receive a confirmation email. At the time of placing the order l noted that the estimated time for delivery was 3-5 working days, on the 6th working l rang as l had heard no news. I was told over the phone that the tap l had ordered was not avalible until May 22nd, the date l was ringing on was Monday 11th March. I did state to the lady on the phone it would have been nice to have been informed of this information rather than having to get in touch myself, and she agreed.

14 March 2013
Unprompted review
HomeOutlet Online Limited logo

Reply from HomeOutlet Online Limited

We are sorry for the unanticipated delay in the shipment of your order, and apologise for the inconvenience this has caused. We are constantly working with our vendors to provide accurate and live stock feeds to better assist our customers in their purchasing decisions. It is our intention to provide the best possible retail experience, with accurate stock information being top priority. Our dedicated customer service team is here to help answer any questions, including a check of current inventory and status of your order. Please contact us with any questions regarding your order on 0800 9709 779 or cs@homeoutlet.co.uk.

Rated 5 out of 5 stars

Rapid and efficient service

Detail description on website ensured that I could make an informed choice. The tap was despatched promptly and arrived wihin a few days of the order being placed. And it was just what I wanted - at a very competitive price!

13 March 2013
Unprompted review

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