tapGP Reviews 

369
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and professional staff for providing thorough, compassionate, and truly helpful medical advice during consultations. People also find the booking process remarkably simple and efficient, enabling quick access to convenient same-day appointments without unnecessary delays. Reviewers consistently highlight that prescriptions are handled promptly, making the entire medical support journey smooth and reliable. Some reviewers were not happy with the overall consultation process, noting confusing administrative steps or unexpected issues during their medical interactions. A few consumers felt the service was too expensive for average individuals or experienced minor communication hurdles when trying to redeem vouchers. Others also mentioned encountering occasional coordination difficulties.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that processes are fast, simple, and appointments can... See more

Staff

Consumers find staff to be positive, highlighting that doctors are very helpful, knowledgeable, and... See more

Booking process

Customers had positive experiences with the booking process, describing it as a fast and simple method to... See more

User experience

Users describe ambiguous interactions with user experience. Many consumers praised the intuitive app and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Seeing a GP in the UK is different from Australia where you can choose to see any GP you like, and the cost is very reasonable (even free via Bulk Billing for may residents). In the UK you are alloc... See more

Rated 5 out of 5 stars

Easy to connect and thoroughly assessed for my problem by a courteous and pleasant GP who identified the key issues immediately. I was unable to attend any health facility due to just having left hosp... See more

Rated 5 out of 5 stars

Once registered the booking went smoothly. Doctor called at time of appointment, he was friendly and competent. I was sent prescription by email and it was easy for chemist to dispense required medic... See more

Rated 5 out of 5 stars

Been a long time since speaking to a doctor and they listened. Instead of the "One problem with One Appointment Only," like at our local GP. I actually got treated to numerous things that came fro... See more


Company details

  1. General Practitioner
  2. Doctor

Written by the company

tapGP provides same-day online GP appointments from anywhere 7 days a week. All of our NHS-trained doctors are UK-based and are registered with the GMC. Our service is regulated by the CQC. Receive prescriptions, referrals and sick notes instantly.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

369 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(369)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Dr was very understanding

The Dr was very understanding, and knowledgeable of the condition. He answered professionally any questions,or concerns I had.
Was not rushed in any way, and felt at ease talking to him.
Will definitely be using the service again in the future

20 June 2024
Rated 5 out of 5 stars

Impressive and a first class service

Excellent experience. Timings were perfect and the doctor extremely thorough and very helpful. I was impressed by his attention to detail and his desire to discuss both the context and history of my complaint. The proposed resolution was shared and agreed which meant that I could acquire a very much needed prescription out of hours at a weekend. The neatly pre-emptied my alternative of waiting several days before I could access my own GP.

15 June 2024
Rated 5 out of 5 stars

Very effective and professional…

Very effective and professional service. Spoke to GP promptly, quick diagnosis and treatment discussed. Prescription sent straight after the consultation. App is very user friendly. Overall great experience, thank you

8 June 2024
Rated 5 out of 5 stars

Fantastic service

Fantastic service. The doctor was very thorough and good with our 3 year old. We had our consultation and within the same hour were collecting medication for our son with tonsillitis.

8 June 2024
Rated 5 out of 5 stars

Great service

Very knowledgeable Doctor and good advice given. Prompt prescription. First time I’ve used the service and I will likely use again.

20 May 2024
Rated 5 out of 5 stars

The doctor was very thorough

The doctor was very thorough in obtaining my medical history, and having me test my blood pressure, pulse and O2 levels, before recommending treatment. His treatment plan was in line with published NHS guidance and I felt I had made the right choice in using tapGP.

14 May 2024
Rated 5 out of 5 stars

System worked well

System worked well, doctor on time and great to be able to get an appointment- very good doctor with great advice.
Will use the system again.

12 May 2024
Rated 5 out of 5 stars

TapGP has provided exceptional services…

TapGP has provided exceptional services that have greatly exceeded my expectations. From the moment I reached out to them, their team was prompt, professional, and incredibly knowledgeable. They went above and beyond to ensure that all my needs were met and that I had a seamless experience. The level of expertise and attention to detail they demonstrated was truly impressive. I highly recommend TapGP to anyone in need of their services. They are a reliable and trustworthy company that consistently delivers outstanding health results.

3 May 2024
Rated 5 out of 5 stars

Excellent service

GP called on time, was thorough and empathetic. Received a prescription immediately following the phone call and was able to get the antibiotics I needed after failing to be able to get an NHS appointment.

28 April 2024
Rated 5 out of 5 stars

Very efficient service

Called when they said they would call. Really good GP who was happy to answer questions and offer support. Would definitely use again and will recommend to friends and family

27 April 2024

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