Tallow & Ash are and always have had an absolutely outstanding customer service team who always go above and beyond to help their customers. Always respond very quickly even late at night and over the... See more
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Lovely company
Lovely company. Dealt with late postal issue immediately. Products are fabulous.
What are you waiting for? ORDER!!
I've been using Tallow & Ash for about a year and a half now, and honestly, I've been really happy with them. The products work well, and the scents are lovely. My favourite is Aurora, it's fresh and clean, lasts well on clothes, and isn't too strong.
One of the reasons I decided to try them was that they're plant-based, non-toxic, cruelty-free, and safe to use around pets, which was important to me. They're also dye and enzyme free, and I've found them to be gentle enough for everyone in the household, including those with sensitive skin.
I like that they don't rely on lots of harsh chemicals but still get clothes properly clean. Everything comes out smelling fresh and feeling clean without any issues.
I also use their stain remover powder with white washes, and it's worked really well for me. It helps lift stains and keeps whites looking brighter.
The refill system is another big plus. You keep the main bottles and refill them using pouches, which helps cut down on plastic waste. It's a simple idea, but it makes a difference. The fact they are just delivered without me having to remember is a god send!
It's also nice knowing that the ingredients are biodegradable and that the brand is vegan and cruelty-free. Those things matter to me, and it's good to find products that fit with that.
Overall, Tallow & Ash have become a regular part of my laundry routine. Good products, great scents, and a more environmentally conscious approach than many alternatives. I'd definitely recommend giving them a try. I’m just waiting for them to bring out ironing water in my fav scent!!
P.S The customer service is next level, I didn’t think it was such a thing anymore but T&A really care about their customers
I love their fabric sprays
I love their fabric sprays. Obsessed. I have been using continually since December 2025.
I have tried all and my favourites are the Oud and Rain & Salted Moss. I love that they are safe on all surfaces and the smell lasts for ages. I get so many compliments on how lovely my home smells. I have recommended to friends who know use but also have removed chemical smell plug-ins and Febreze from their home ritual.
I have two kids, a cat and a dog and so this product, notably with its antibacterial quality is a daily part of my life now.
Do it, you wont regret anything.
What a company ❤️
What a company!
Such amazing scents, no harsh chemicals, no deliberate colours added, just simple clean washing products that work well.
Leaves clothes amazing soft, clean and smelling like heaven.
Add a drop of exlior for added freshness (not that it is needed)
Customer service is A+
Orders arrive well packaged, you can choose a subscription to pay monthly, so many wonderful scents, but try the oud- the smell is divine 😀
Fantastic product, fantastic team, wonderful smells 😍
Ditch the old, join the new and never look back
Love washdays now...
Five Stars ⭐️⭐️⭐️⭐️⭐️
I just wanted to share how absolutely thrilled I am with your laundry detergent and fabric conditioner! The scent is incredible and genuinely lasts for days after washing. My clothes and linens have never felt softer. On top of that, a little goes a long way, so it’s great value for money. Thank you for making laundry day a much more pleasant experience.
The best customer service too. 🥰
General observations
I do very much like these products, and the aromas are wonderful. There has been some discussion about how long the scent lasts on laundry, and in my experience it does depend upon washing conditions and certain fabrics. I find that if clothes have been air dried in the garden, the scent pretty much vanishes. Indoor drying, however, does preserve the scent better. I believe the company recommend smaller washes on cooler temperatures for shorter periods of time, plus adding an extra capful for good measure. This is all very well, but it does restrict one's laundry options and increase the cost if you're having to use more of the product.
I recently bought one of the fabric sprays and I have noticed that the trigger and the plastic collar that you tighten, are inclined to come loose and do not seem that robust. I'm sure it's only a matter of time before I knock the bottle over and there is a leakage.
Customer service has been superb, I have to say.
Excellent service, great product.
I sent an email in the evening with a query about my order which lovely Jovelyn replied to before I’d even woken up! My query was resolved so quickly, I was very impressed.
The products themselves are just lovely. So well packaged, they smell incredible, and the service has been consistently excellent.
I’ve been shopping with Tallow and Ash for a year and I’ll continue to do so as I’ve not enjoyed doing my laundry until now!
I'm so glad I found Tallow and Ash
I'm so glad I found Tallow and Ash. Not only do they produce great washing shampoos and conditioners,which really clean well smell amazing and leave my laundry feeling fresh, but they are a fantastic company to deal with if you have a query/problem. Their Customer Service get back to you very quickly ( including over the weekends!) and are extremely helpful. I urge everyone to try them, you wont be sorry you did
Gorgeous fragrances and great customer service
I love the amazing fragrances, it really does elevate laundry day. Their customer service is also really good. I had an issue with an order and it was sorted out by the customer team almost immediately! Highly recommended Tallow & Ash.
Mariane and Rea
Mariane, Rea, and the rest of Tallow and Ash have absolutely been wonderful! I honestly haven’t tried their products yet. (So context is: Evri has lost my package and has ignored the issue, so I reached out to Tallow&Ash and without a doubt they’ve sent me a new one) but they have been very understanding regarding the issue and sent a replacement right away. Customer service is a 10/10. This ain’t no scam! Thank you, ladies. Can’t wait to try them once I get back from my holiday 🥰🤗
Outstanding Products and Exceptional Customer Service
I've had a fantastic experience with Tallow & Ash. Their products are excellent quality, smell amazing, and clearly have a lot of thought put into them. Everything I've tried has exceeded my expectations and left my clothes feeling fresh and well cared for.
What really stands out is their customer service. The team is friendly, responsive, and genuinely committed to helping their customers.
No fragrance or smell - so disappointing
No fragrance or smell whatsoever- on either the larger bottles I bought or the samples - really disappointing - had to rewash in persil and comfort after using the baby powder scent as came out smelling musty - don’t waste your money - another social media scam.
Absolutely gorgeous scents
Absolutely gorgeous scents , I now enjoy doing the washing. With small baby and teenagers very effective with no irritation to anyone’s skin . Had an issue with lost package , however, customer service are very helpful and immediately dispatched a new package , also answered all emails promptly and I look Howard to further purchases.
The products smell AMAZING
The products smell AMAZING! I have tried both duvet day and icing on the cake - my bedding has never smelt so good! I actually look forward to wash day now!
The customer service team were so helpful too when I came to them with queries about the products, nothing was too much trouble.
I highly highly recommend this brand if you want the best smelling and softest laundry of your life!
Five Stars doesn’t seem enough!
Five stars doesn’t even cover it. I had an order that didn’t quite go to plan, so had to enquire about what went wrong. The service and help I received went above and beyond. My wife has used the product before and couldn’t recommend it highly enough. Anyone considering using it, take that plunge, great product, great customer service. Also, a big shout out to Lili-Ann, who as I said went above and beyond about a small detail.
Top class customer service after Evri…
Top class customer service after Evri lost the parcel ! Subscription set up - will never go back to high street brands
One scent was sold out which I didnt…
One scent was sold out which I didnt realise when my subscription came out. Swapped it over to another scent no problem!
Fantastic company and Products
Fantastic company and even better products!!! Kinda developed in to an addiction ha ha I have so many of their products. Customer service is second to none can’t fault them on the rare occasion I’ve had an issue it’s been sorted straight away can’t recommend highly enough
Love the products
Love the products. The customer service is second to none. Highly recommend this company. The scents are incredible
Great customer support
The customer support at tallow and ash is great. They reply to emails quickly and were sorting problems well into the late evening. Very helpful.
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