Tales Reviews 10,284

TrustScore 4 out of 5

3.8

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See what reviewers are saying

Rated 5 out of 5 stars

Hi, I'm really disappointed by the unprofessional experience I have had with Tales.dk A customer service which send automatic email to their customers, ignored my emails, when I was asking for news... See more

Rated 2 out of 5 stars

Books are fine, delivery and communication was not ok. For me its like scam. I was just really annoyed by the fact that the delivery comes from abroad. For me it was expected with a fully localized sh... See more

Rated 2 out of 5 stars

I have ordered books and after a couple of days I received a message saying they are actually not in stock. I expressed my wish to cancel the order and received answer within 3 days saying that the bo... See more

Rated 5 out of 5 stars

I ordered from them because it was the only store I could find selling Julian Glander's book. It arrived super quick, books in perfect condition :) I can only recommend them

Company details

  1. Book Store

Written by the company

Vi har alt hvad du søger indenfor bøger, e-bøger, lydbøger og spil. Samtidigt gør vi alt for at yde den bedste kundeservice og tilbyde dig den bedste pris! Så søger du billige bøger så besøg tales.dk.


Contact info

3.8

Great

TrustScore 4 out of 5

10K reviews

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Rated 5 out of 5 stars

Quick and easy

Quick and easy, the book arrived in the expected time frame.
I was not home at the delivery time, but I could easily pick up the package at a DAO kiosk. Cool!

30 May 2021
Rated 5 out of 5 stars

Very good service

Item wasn't in stock but I was informed of various options and I choose to wait until the required item was available and as soon as it was available the item was shipped to me and was exactly as I was expecting.

26 May 2021
Rated 5 out of 5 stars

Border Patrol.

I spent five years in Berlin with the Royal Military Police and although I knew the city like a book, after many many years, felt I should be aware of what happened before my sortie.

17 May 2021
Rated 3 out of 5 stars
Tales logo

Reply from Tales

Hej M.

If you have received a book that you do not feel has the right quality, or has been damaged in any way, you should contact us immediately, for a refund or replacement.

Regards,
Casper

Rated 2 out of 5 stars

Slow business

Slow business. After placing my order for a book it took them 12 days to ship it out from their warehouse. Never received notification about delays or apology. Will not be shopping here again.

Edit:And liars too!!

12 May 2021
Unprompted review
Tales logo

Reply from Tales

Hi Fiona

Looking at the order which you are referring too, that is simply not true.
The order did indeed take 1 more day than expected to deliver, and stated on our webpage.
You can always follow your order on your order page, where estimated time of delivery is clearly shown.

Edit:
You ordered the book on May 1st.
As stated on the website, the estimated delivery time is 4-7 WORKING days.
We shipped your order on May 11th - 7 working days later.
According to postal tracking, you received the package the following day, on May 12.

Let me know if you need help counting.

Regards,
Casper

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